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Situation 1: I forgot the lock screen password but can use my fingerprint or face to enter the desktop.
1. After backing up the data, connect to the network, enter the mobile cloud service - log in to the account - find the device - turn on "Find mobile phone", use other mobile phones or computers to open the vivo cloud service (enter the vivo account password - find the mobile phone - clear the mobile phone - click "OK" to reset the mobile phone, clear all data, and thus clear the lock screen password.
<> situation 2: I forgot the lock screen password and cannot enter the desktop.
1. Enter the wrong lock screen password 5 times in a row in the password input interface, the screen has the "Forgot Password" option, click "Forgot Password", fill in the previously set password answer for verification, and modify the lock screen password;
If you have forgotten the lock screen password and have enabled the Find Device function before, you can try to use another mobile phone or computer to open the vivo cloud service (enter the vivo account password - find the phone - clear the phone - click "OK" to reset the phone and clear all the data, so as to clear the lock screen password.
Note: If you have enabled Find Your Phone and the network is stable, you can go to the Vivo Cloud Service webpage - Find Your Phone - for "Data Backup" (only contacts, text messages, schedules, notes and other data can be backed up, and backup**, **) is not supported.
2. If there is no "Forgot Password" option, (1) Turn off the machine, press and hold the volume plus button and the power button for about 5 seconds to turn on the machine, press the volume button to select recovery, press the power button to confirm, click "Clear Data", after clearing, you can clear the lock screen password; After restarting, you need to verify the logged in vivo account password. (This method cannot be cleared, see below).
2) If you have turned on the Find Device function, you can try to use another mobile phone or computer to open the vivo cloud service (enter the vivo account password - find the phone - clear the phone - click "OK" to reset the phone and clear all data, so as to clear the lock screen password.
Note: If you have enabled Find Your Phone and the network is stable, you can go to the Vivo Cloud Service webpage - Find Your Phone - for "Data Backup" (only contacts, text messages, schedules, notes and other data can be backed up, and backup**, **) is not supported.
After the FBE encrypted model is restarted, the data cannot be cleared through the cloud service command when entering the desktop without unlocking it.
If you are unable to reset the lock screen password by clearing all data, please bring the device, ID card, and proof of purchase to the vivo customer service center for processing.
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Click "Forgot Password" and follow the prompts to retrieve your password;
2. If you can't retrieve your vivo password by self-service, you can reset your password through your account appeal. Please click on this link.
Select "Forgot the security problem" or "Email address deactivated, change the email address" as the reason for appeal, and then fill in the relevant information according to the instructions to appeal the account.
3. Click on this link.
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Click "Forgot Password" and follow the prompts to retrieve your password;
2. If you can't retrieve your vivo password, you can reset your password through your account. Please click this link, select "Forgot the password problem" or "Email address deactivated, change email address" as the reason for appeal, and then fill in the relevant information to appeal the account according to the prompts.
3. Click on this link.
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1. If the mobile phone number and email bound to the vivo account can receive verification codes or password answers, remember to meet any of the above information, please follow the following methods:
1. Please click the following link, enter the account number, and follow the prompts to reset the new password.
2. The specific operation guidance is as follows:
Bind mobile phone number to retrieve: Enter the mobile phone number bound to the account Click [Get Verification Code] Enter the SMS to view the received verification code Enter the verification code Change the password.
Bind email retrieval: Enter the mobile phone number bound to the account Click [Switch to other methods] at the bottom of the SMS verification page] Select "Retrieve through the bound email address" - click [Get Verification Code] Log in to the email address to view the received verification code Enter the verification code Change the password.
Retrieve through password: Enter the mobile phone number bound to the account and click [Switch to other methods] at the bottom of the SMS verification page.
Note: On devices that have not been logged in, you cannot directly receive the verification code SMS by binding the mobile phone number, and you need to verify your identity twice (re-verify your email, password answer, or real-name information, etc.).
2. If you can't receive the verification code and password answer from the mobile phone number and email bound to the vivo account, and you are using a vivo mobile phone, please follow the steps below:
Scenario 1: The mobile phone is not logged in to the account: Lihe Sui.
Desktop) settings: Log in to your vivo account, log in with your password, log in, sign up, and forget your password.
Note: If the system detects that the account is secure, you can directly set a new password. If you are prompted to need verification, you can click to switch to another verification method and verify it by face (the verification method will only be displayed if the account has a real name), and you can reset the password after the verification is passed.
Scenario 2: The mobile phone is logged in to the account
Desktop) Settings Login to the vivo account (earlier models need to enter) Account Center Security & Password Change password.
Note: If the system detects that the account is secure, you can directly set a new password. If you are prompted to need verification, you can click the [Mobile phone number deactivated] button at the bottom of the page, and select [Forgot Password] according to the prompts to appeal the account, and the password can be changed if the appeal is successful.
3. Reset your password through an account appeal
If the above methods cannot help you quickly retrieve your password, please click on this link.
Select "Start Appeal" and submit the correct information according to the instructions on the page.
**Customer service: Call service**95033 to contact human customer service.
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The password of the vivo mobile phone account is set by yourself, and only you know.
If you forget the password of your vivo mobile account, you can retrieve it through the official website of vivo, and the specific steps are as follows:
2. After entering the vivo official website, find the head symbol in the upper right corner, which is a personal login, click to enter.
3. Click to enter and find the "Login Registration" item, click to enter.
4. After entering the account login interface, find the "Forgot Password" item and click to enter.
5. After entering the password recovery, you can retrieve it by entering the information at the time of registration.
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How to remove the vivo account lock:
1. When the code brother of vivo mobile phone is turned off, press and hold the power button and volume button, so as to enter vivo's factory reset mode. Select Erase all data in your phone in factory reset mode, clear the data until the data is cleared successfully, and then restart the vivo phone, so that the vivo account lock will be lifted.
2. Use a special unlocking software tool to unlock the vivo account lock, first put the special unlocking software toolkit**good,**link is to copy the link and paste it on the browser to open, and then click**,**After that, unzip. After the unzipped bag, install the vivo mobile phone assistant first, and after completing the installation, the mobile phone will be connected to the computer to identify it, and find the unlocked platform in the decompressed folder. Then turn off the phone, press the volume down button and the power on button to enter fastboot to connect the phone, after the phone is successfully connected, find the clear platform of Wugao to unlock vivo and make it run and start, and wait for the platform to be connected to the data clearing prompt is completed after the prompt is successful.
In this way, the vivo account lock will be lifted successfully, and you can turn on the phone again and set a new password.
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If you have forgotten the password of your vivo account, it is recommended to retrieve the password by following the steps below:
1. Try to log in with the last six digits of your mobile phone number as your password.
2. Go to the mobile phone settings - account and synchronization - click vivo account - account security - then click forgot password - and then retrieve the password according to the mobile phone number and the bound password email.
3. Enter the vivo official website - click the login icon in the upper right corner - click forgot password - enter the vivo account - retrieve the account password through the email, password, and mobile phone number.
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What should I do if I forget my vivo account password?
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