Can I get a refund online at 7 a.m

If you choose self-pickup ticket.

1.If the ticket has not been collected and the time before departure is more than 3 hours, the member can apply for a refund in "My Ctrip" and "Train Ticket Order" after logging in with the member's name, and if the non-member makes a reservation directly, he or she needs to check and handle it through "My Ctrip" and "Non-member Order". Refund service hours:

2.**Successful, the ticket has been collected or the time before departure is less than 3 hours, you need to bring the original valid ID of the passenger used to purchase the ticket and the train ticket to the refund window of the railway station before departure.

2.For a refund of the delivery ticket, please bring the original valid ID used to purchase the ticket and the train ticket to the refund window of the railway station before departure.

From January 1st, the railway bureau will charge a refund fee of 5%-20% for each ticket, so it is recommended that you apply as soon as possible. If you still have questions, we recommend that you call our customer service, and someone will serve you. I hope my reply was helpful to you and thank you for your question.

Have a great day.

Same-day refunds for train tickets will be subject to a handling fee of 20% of the face value** of the ticket. According toTrain ticket refundsAccording to the new regulations on handling fees, no handling fee is required for refunds of train tickets more than 8 days before departure, and refunds within 8 days are deducted according to the specific refund time.

Change your ticket.

or Change Arrival.

If the fare of the new ticket is lower than the original ticket, the difference will be refunded, and the refund fee will be charged for the difference and the current refund fee standard will be implemented.

Precautions for Train Ticket Refunds:

1. Before the train starts at the departure station, under special circumstances, the full fare can be refunded within two hours after the train starts; Group passengers must apply for a refund of their train ticket 48 hours before departure.

2. The refund of the connecting ticket and the round-trip ticket at the place of purchase must be made 5 days before the departure of the train at the place of return or transfer. In the event of a refund of the unused portion of the ticket at the place of return or transfer, it shall be handled in accordance with Paragraph 1 of this Article.

3. Passengers cannot get a refund after starting their trip, but if they are unable to continue their trip due to injury or illness, the difference between the fare collected and the fare of the section taken can be refunded after confirmation by the intermediate station and train. If the mileage is less than the minimum mileage, it will be calculated according to the minimum mileage, and the same will be handled by the accompanying person.

Of course. However, if the ticket is refunded on the day of train departure, a 20% handling fee will be deducted.

As long as the train does not start, the train ticket you bought online can be refunded, and you can apply for a refund from the time you buy it to the time you start the car.

Legal analysis: 1. After the ticket pre-sale period is extended to 60 days, no refund fee will be charged for refunds made more than 15 days (exclusive) before departure.

2. Before driving at the departure station, special circumstances can also be 2 hours after driving. If you book a train ticket online and exchange it for a paper ticket, you can log in** no later than 2 hours before departure to go through the refund procedures.

3. Group passengers must apply at least 48 hours prior to departure.

Legal basis: Article 48 of the Regulations on Railway Passenger Transport When a passenger requests a refund, the refund fee shall be charged in accordance with the following provisions:

1 Passenger refunds must be made at the station where the ticket was purchased or at the station where the ticket was issued.

2.In special circumstances, the full fare can be refunded within 2 hours of the departure before the departure date. Groups must check in at least 48 hours prior to departure.

3.Tickets cannot be refunded after the commencement of travel. However, if you are unable to continue your trip due to injury or illness, the difference between the fare collected and the fare of the section you have taken can be refunded after confirmation by the station or train. If the mileage is less than the minimum mileage, it will be calculated according to the minimum mileage; The same applies to accompanying guests.

4.Returned with"OK"If you have a ticket with a written signature, you must first change your baggage.

5.Platform tickets are non-refundable.

The refund method for suburban tickets, commuter tickets and fixed tickets shall be determined by the railway transport enterprises.

If necessary, the railway transport enterprise may temporarily adjust the refund method.

Online train tickets can be refunded in the evening, as long as the ticket is 25 minutes before departure. If you have already received a paper ticket, you need to go to the ticket window to get a refund.

According to Article 28 of the Interim Measures for Railway Internet Ticketing, passengers who have not exchanged for paper tickets after purchasing tickets can change railway e-tickets, change arrival and refund tickets; If you have already exchanged for a paper ticket, you can only apply at the station. At the time of application, the change and refund of the ticket should be no later than 25 minutes before the departure time, and the arrival of the change station should be no later than 48 hours before the departure time.

Article 29 Passengers who change railway e-tickets, change their arrival or refund their tickets at the station shall go to the ticket window of the station and handle it in accordance with the relevant provisions of Article 16.

1) If the paper ticket has been exchanged, the paper ticket shall be used to change, change the arrival station and refund the ticket according to the current regulations.

2) At the station with the conditions for resident ID card ticket inspection, if the resident ID card has been checked in the station but has not taken the train, the ticket shall be changed or refunded according to the regulations after confirmation by the station.

3) If you take the train with your resident ID card and get off the train due to injury, illness or the carrier's responsibility, you can apply for a refund at the station with the passenger transport record issued by the conductor according to the regulations.

If you find that the time is wrong or you need to cancel the order after booking online, you can try to contact the relevant customer service staff to deal with it. Under normal circumstances, you or the group must cancel or modify the order within the specified time, otherwise a fee may be incurred. The specific cancellation rules may vary depending on the service, platform or merchant, so it is recommended that you carefully read the order page or relevant terms, or consult customer service staff for the policy of unsubscribing, canceling or modifying the order.

Generally speaking, there may be a refund fee after the booking time has passed. If you need to refund your ticket, you may need to provide relevant order information for customer service staff to assist in processing, and you need to understand the refund policy to avoid unnecessary fees and troubles.

If you have booked a ticket online and have not exchanged it for a paper ticket, you can refund it online 25 minutes before the departure time, and you can refund the ticket at the ticket window at the station if you have already exchanged for a paper ticket or if you have exchanged it for a paper ticket within 25 minutes before the departure time.

1. If you have not exchanged for a paper ticket and it is no later than 25 minutes before departure, you can apply for it at 12306**.

2. If you have exchanged for a paper ticket or within 25 minutes before departure, please bring the original valid ID card of the passenger used to purchase the ticket to the ticket window of the station. If the ID card cannot be automatically read or you use a valid ID other than the ID card to purchase tickets, please provide the order number (starting with E + 1 letter + 8 digits).

3. If you use your resident ID card to purchase tickets and go through the check-in with your resident ID card, but leave the station without taking the train, please go through the regulations after confirmation at the station.

4. If you get off the train due to injury, illness or the carrier's responsibility, please go to the station according to the regulations with the passenger transport record issued by the conductor and the original valid ID of the passenger used to purchase the ticket.

Tickets booked online or at the window for refund must be completed two hours before departure, otherwise they cannot be processed.

2 hours before departure, and in the absence of exchanging a paper ticket.