How to complain about mobile signal problems, how to effectively complain about China Mobile

ps: 10086's service attitude is super good, will ask your questions in detail, and general problems can be dealt with in a timely manner.

If there is a problem that cannot be solved by 10086 complaints, you can call China Mobile Service Quality Supervision **10080 to continue feedback.

2) Press the "2" SMS self-service mode, you will receive a text message sent by "10080", click the link, you can fill in the form through the opened page, and submit the complaint to reflect;

3) Press "9" to directly connect to the manual seat.

Make a complaint. PS: 10080 is China Mobile's service quality supervision**, which plays a role in supervising escalation complaints.

In summary, how to effectively complain about China Mobile? Don't be in a hurry when you encounter a problem, as long as you master the correct complaint method, you can get twice the result with half the effort and solve the problem quickly.

If you have an unstable or bad signal on your phone, it is recommended that you:

1.It may be that the signal coverage of your location is poor, and it is recommended that you restart your phone or try it in a different location.

3.If it doesn't work, please turn it off, take out the SIM card, and try to reinsert it.

4.Replace it with a different SIM card.

If the problem still exists after the above operation, it is recommended that you bring the purchase invoice, three-guarantee voucher and mobile phone to the local service center for testing by the engineer.

The complaints are as follows:

1. China Mobile Headquarters.

Generally, when we encounter problems, we call 10086** directly to complain. However, when the problem is still not solved, you can try to call China Mobile Beijing headquarters **010-52686688 to report the situation directly to the headquarters.

2. Ministry of Industry and Information Technology.

The Ministry of Industry and Information Technology of the People's Republic of China is the relevant department that manages China's communications industry, and consumers can also complain by calling the Ministry of Industry and Information Technology to complain. The Ministry of Industry and Information Technology of the People's Republic of China** is the area code of the same provincial capital city (municipality directly under the central government) +12300. However, it is recommended that you can directly fill in the relevant information on the official website to appeal and protect your rights, and the Ministry of Industry and Information Technology will feedback the problem to Mobile, and the relevant staff of Mobile will take the initiative to contact you.

Introduction: China Mobile Communications Group **** (English name: China mobile communications group co

Ltd., hereinafter referred to as "China Mobile", "CMCC" or "China Mobile", "China Mobile") is a first-class enterprise established on April 20, 2000 in accordance with the overall deployment of the national telecommunications system reform.

In December 2017, China Mobile Communications Group Corporation carried out corporate restructuring, and the enterprise type was changed from a wholly state-owned enterprise to a wholly state-owned company, and was renamed China Mobile Communications Group.

Generally speaking, you can communicate with the manual customer service first, and after the communication is fruitless, you can call the Ministry of Industry and Information Technology to complain**.

The Communications Administration is the competent authority of the communications industry within the provincial-level administrative area, and consumers can find the official website of the local provincial-level Communications Administration, find the user complaint column, and fill in the relevant information on the official website.

1. When many people are dissatisfied with mobile work or business, their first reaction is to call 10086** to find customer service to solve it. The biggest advantage of this kind of complaint is that you can find the mobile complaint in the first place. If the sense of responsibility of good luck reception customer service is very strong, it is naturally best to be enthusiastic about solving it.

But if you encounter that kind of customer service who shirks responsibility, even if you complain, you still can't get the solution you deserve. 2. In addition to dialing 10086 on the official website of China Mobile to protect rights, you can also complain on the official website of China Mobile. In the mobile service center, select the Complaints & Suggestions option to enter the official complaint channel.

Fill in the corresponding content according to the official complaint** to complete the internal complaint. Once a complaint is made, a response will be received within 48 hours. 3. If the provincial communications management bureau complains within the mobile and the problem still cannot be solved, it may wish to raise the level of department to appeal.

The Communications Administration is the competent authority of the communications industry within the provincial-level administrative area, and consumers can find the official website of the local provincial-level Communications Administration, find the user complaint column, and fill in the relevant information on the official website. 4. The China Consumers Association mainly protects the rights and interests of consumers. As a communication operator, China Mobile provides services to consumers, and if consumers want to file complaints, 12315 will also accept them.

5. If the Ministry of Industry and Information Technology and the Bureau of Letters and Visits of the People's Republic of China still cannot be resolved through the above channels, the Ministry of Industry and Information Technology of the People's Republic of China and the Bureau of Letters and Visits are the last powerful tools for consumers to protect their rights. The Ministry of Industry and Information Technology of the People's Republic of China is the central figure in the field of communications, which manages all departments of the communications industry. Complaints through the Ministry of Industry and Information Technology can be made by calling 12300** or going to the Ministry of Industry and Information Technology**.

However, if the Ministry of Industry and Information Technology does not respond within 7 working days in accordance with the law, the consumer can further respond to the State Bureau of Letters and Calls to get the corresponding solution to the problem.

10086 is most afraid that the complainant will call 12300 to complain**. 12300 is used as the special service number of the Telecom User Complaint Acceptance Center of the Ministry of Industry and Information Technology.

Consumers who use mobile phones or fixed ** can call the free complaint ** "12300" if they do not receive a reply within 15 working days after complaining to the operator, or if they are not satisfied with the processing results. However, if the dispute over the phone bill occurs more than 5 months from the time the appeal is filed, and the other appeals occur more than 2 years after the appeal is filed, it may not be accepted.

Conditions for appeal: 1) The complainant is a party with a direct interest in the matter of the appeal;

2) There is a clear respondent;

3) There is a specific request for appeal and a factual basis;

4) They have already complained to the respondent and are not satisfied with the outcome of the disposition, or they have not responded within 15 days.

Content of the complaint: The content of the complaint should include: the name of the complainant, address, ** number, and postal code; Name and address of the respondent; Requirements, reasons, and factual basis for appeal; The date of the complaint.

Method of appeal: In order to solve the problem of the quality of the telecommunication service complained about in the first time, the complainant shall first complain to the provider of the telecommunication service used for the matter complained about. Telecommunications operators shall earnestly accept users' complaints, and respond to users within 15 days of receiving their complaints.

Where users are not satisfied with the outcome of the telecommunications operator's handling or the telecommunications operator does not respond within 15 days of receiving the complaint, they may submit an appeal to the appeal-accepting body. The appellant shall submit a complaint to the appeal-accepting body of the province, autonomous region, or municipality directly under the Central Government where the respondent is located. Where the province, autonomous region, or municipality directly under the Central Government where the respondent is located has not established a complaint acceptance body, the complainant may submit a complaint to the Telecommunications User Complaint Acceptance Center of the Ministry of Industry and Information Technology.

If the mediation by the appeal-accepting institution fails, the parties to the dispute may apply to the arbitration institution for arbitration or file a lawsuit in the people's court in accordance with the relevant laws and regulations of the state.

China Mobile's most fearful complaint should be the China Communications Administration, which is specially managed by the operator.

China Mobile Service Supervision**.

Ministry of Industry and Information Technology of the People's Republic of China**.

Consumer Complaint Hotline.

The telecommunications company is under the control of the Ministry of Industry and Information Technology of the People's Republic of China. In the case that you call customer service many times and the customer service does not solve the problem for you, in order to protect your consumer rights and interests, you can file a complaint in the Ministry of Industry and Information Technology** and find "Telecom Appeal" in the public participation column and open it. 3. Fill in the complaint information.

4 Complaint completed.

Hello dear, China Mobile is most afraid of life-threatening serial complaints, oh dear, if you really encounter a problem after complaining has no effect, see if it is a violation of your authority, in the decision to complain to**, such as the Consumer Association.

Summary. China Mobile's official customer service **** is 10086, turn on your mobile phone and dial 10086. **Press 0 to enter the manual service directly after connecting.

If you encounter a voice bot, just say a complaint or a human being. Complain directly to customer service, and briefly tell customer service the time, place, and ins and outs of the incident. If you know the work number of the staff in the business hall, you can also report the work number, and inform the customer service that this matter makes you very angry, and asks for a reasonable explanation and processing results.

If you don't resolve the matter, you will complain to the Ministry of Industry and Information Technology.

How to effectively complain about China Mobile?

Hello, Mr. Fung.

China Mobile's official customer service **** is 10086, turn on your mobile phone and dial 10086. **Press 0 to enter the manual service directly after connecting. If you encounter a voice bot, just say a complaint or a human being.

Complain directly to customer service, and briefly tell customer service the time, place, and ins and outs of the incident. If you know the work number of the staff in the business hall, you can also report the work number, and inform the customer service that this matter makes you very angry, and asks for a reasonable explanation and processing results. If you don't resolve the matter, you will complain to the Ministry of Industry and Information Technology.

12300 is the complaint platform of the Ministry of Industry and Information Technology and the special service number of the Telecom User Complaint Acceptance Center of the Ministry of Industry and Information Technology. It is useful to complain about telecommunications and broadband information.

The method of complaining about China Mobile is as follows:

This is the most basic complaint channel, the working process of 10086 is like this, the operator records the problem to form a work order, and then transfers it to the business department responsible for the problem, and the specific responsible department replies to the customer.

So every time the operator tells the customer to reply within 48 hours, because the business department behind the mobile company is looking at your problem, your appeal, and replying to the customer after having a solution, which is why it is always said that 48 hours, because it takes time to deal with it, so don't be in a hurry when you complain, and there will be relevant people to contact and reply to legitimate demands.

This is a complaint from the headquarters of the mobile company group**. On the basis of the local 10086 complaint is not resolved, you can call 10080 to upgrade the complaint, the headquarters is the superior of the provincial company, and has the responsibility of supervision and supervision of the subordinate units, and the group headquarters collects customer complaints, it will be sent to the provincial company to solve, but the escalation complaint is more effective than the general complaint.

Complaints from the Authority and the Ministry of Communications**. The Authority and the Ministry of Industry and Information Technology are the first departments, supervising many communication operators such as China Mobile, China Unicom, and Telecom, and the Authority will verify whether you have reported to the enterprise after receiving the complaint, and after collecting customer complaints, it will also be sent to the operators to solve, and this complaint will be more effective than 10080.

4. The official ** to find a solution, directly search for "China Mobile 10086 Official**" on the Internet, click on the "Service Center" in the upper right corner of the page after entering the official website, and then click on "Complaints and Suggestions", and then enter your problem according to the prompts, generally speaking, ordinary problems can be solved smoothly.

5. Go directly to the local business hall, if the problem is not big, you can directly negotiate with the salesperson to solve it, if the problem is bigger, you can find the hall manager, the business authority of the hall manager is generally relatively large, and most of the problems can be solved.