The mobile phone turns off as soon as it is connected to the Internet, and when it is connected to t

2. You can update the system version to optimize the system to try: click Settings - More Settings - System Upgrade - Check the update immediately, according to the prompts ** Upgrade package, click Verify and install, the phone will restart and automatically enter the upgrade mode.

3. It is recommended that you try to clear all data, click Settings - More Settings - Factory Reset - Clear Phone Data - Reset Phone (check the phone USB flash drive), clearing mobile phone data will format your phone, so you can back up your phone data before this operation, including contacts, ** and the like.

4. Press and hold the volume up button and the power button at the same time for 3 to 4 seconds after the phone shows the vivo phone logo, release the button to enter recovery mode, first select wipe data factory reset, select wipe cache partition after completing the waiting interface jump, select reboot system now after completion, and restart the phone immediately.

If the above methods still can't solve the problem of your mobile phone, it is recommended to send the mobile phone to the local after-sales service center to test the specific reason, and there will be professional and technical personnel to serve you. The address of the after-sales service center can be found in Settings - More Settings - After-sales Service Options. You can also go to vivo official ** to check the address of the after-sales service center.

If the vivo service of the mobile phone stops running, we recommend that you try to solve it by following the following methods:

If the method given to you does not solve the problem, it is recommended that you bring your mobile phone to do it.

After-sales inspection to deal with it, the address of the after-sales service center, ** in the settings - more settings - after-sales service menu to query. You can also go to the vivo official ** to inquire about the after-sales service center. Location.

If you are using a vivo mobile phone and the WiFi network is automatically disconnected, you can check the following troubleshooting methods:

1. Go to Settings - System Upgrade, some models need to go to Settings - My Device - iQOO (Monster) UI version Funtouch OS version to detect and update the system;

2. The mobile phone is set to wifi hibernation, once the mobile phone enters hibernation, the wifi will also enter sleep and disconnect; You can go to the mobile phone settings - WLAN - left menu key) - advanced settings interface, and modify the WLAN sleep policy to "never sleep" (Note: Android 10 and above models: WiFi sleep policy is not supported).

3. Wi-Fi is automatically disconnected due to a lot of WLAN data cache;

Android 11 and above: Go to Settings - System Management - Backup & Reset - Reset Network Settings - Click Reset;

Android 11 and below models: Go to mobile phone settings - applications and permissions More settings - application management - ("More" in the upper right corner and select "Show system processes") - find WLAN - click on storage, select Clear data and cache, and then reconnect to WiFi to try (some models enter Settings - more settings - Apps - All - find WLAN).

4. Restart the router;

5. Connect to other WiFi networks for comparison of use.

6. Reset the router to factory settings.

The automatic disconnection of vivo mobile phone may be due to the fact that the airplane mode is turned on, or it may be due to the WiFi signal is too weak, or it may be that the free traffic in the mobile phone number** is used up.

How to handle the shutdown of the vivo service:

1. Go to Settings - Application and Permissions More Settings - Application Management - Dots in the upper right corner More - Show System Programs - Find "Vivo Services" - Storage - Clear Data;

2. Go to Settings - System Upgrade (some models are: Settings - My Device - IQOO UI Version) to detect and update the system version;

3. Go to Settings - Application and Permissions More Settings - Application Management - Dots in the upper right corner More - Show System Programs - Find "Vivo Service Security Plug-in" - Uninstall Updates;

Note: "Restore All Touch Settings" will not delete any data or files, but will only restore all the settings of the phone (such as the wallpaper, unlock style, wifi, default opening program, desktop layout, etc.), and some third-party application accounts need to be re-logged in, please confirm that it does not affect the use of the software before operating. In order to ensure data security, it is recommended to back up your mobile phone data in advance before operation.

You can go to the cloud service - device cloud backup - backup data type - system data - return - backup immediately to back up some system settings and desktop layout; Cloud service - data synchronization - turn on WLAN, Bluetooth, etc. to synchronize data to cloud service).

5. If the above methods cannot be solved, please back up the important data on your mobile phone in advance and bring your mobile phone to the vivo customer service center.

Detection processing. Tips: It is recommended to bring relevant purchase vouchers (such as: purchase invoice, warranty card, ID card) when you go, and consult the staff of the consulting center in advance to ensure that the staff go again during normal working hours, avoid empty running, and pay attention to safety on the way to and from the service.