How to solve the problem of problem processing displayed by ZTO Express?

The problem may be caused by the courier's own reasons that cannot be delivered, all of which are called problem pieces, and you can contact the courier company for this specific situation.

1. Zhongtong Express: Zhongtong Express Co., Ltd. was established in Shanghai on May 8, 2002, is a large-scale group company integrating express, logistics and other businesses, with the registered trademark "Zhongtong".

2. Service introduction: Zhongtong's service products include domestic express, international express, logistics distribution and warehousing, etc., providing "door-to-door" services and time-limited (same-day delivery, next-morning delivery, next-day delivery, etc.) services. At the same time, it has carried out value-added services such as e-commerce distribution, collection of payment, signing and returning, cash on delivery, pick-up, business parts, regional timeliness, excellent fresh delivery, orange nuoda, and regular delivery, so as to provide customers with value-added services such as VIP services.

3. Development history: 2005: Zhongtong Express passed ISO9001:

2000 quality management system certification (Zhejiang Zhongtong); 2006: Zhongtong Express won the "Top Ten Influential Brands in China's Express Industry" (Zhejiang Zhongtong);ZTO Express was awarded the "Top Ten Influential Brands in China's Industry"; Zhongtong Express won the "Top Ten Brands of Customer Satisfaction, Safety and Assurance in China's Express Industry" (Zhejiang Zhongtong); 2007:

ZTO Express was selected as one of the "Top 100 Private Enterprises in Shanghai Modern Service Industry in 2007". 2008: ZTO Express won the title of "Best Express Company - Top Ten Domestic Express Enterprises" in the 6th China Freight Industry Competition; Zhongtong Express was awarded the 2008 Advanced Enterprise in Postal Industry Statistics (Zhejiang Zhongtong); Zhongtong Express won the "Express Service Standard Knowledge Contest Organization Award"; ZTO Express won the "Outstanding Performance Award in the Safety of Delivery Items during the 29th Olympic Games"; ZTO Express won the 2008 World Red Cross Humanitarian Aid Love Care Honorary Certificate; 2009:

Zhongtong Express won the title of "Vice President Unit of Express Branch of China Communications and Transportation Association"; Zhongtong Express was awarded the 2009 "Express Service" standard standard enterprise of Shanghai Express Association; ··

There are many types of problems, you don't answer your mobile phone or turn it off, shut down, can't get through, or you set up interception, and empty number, and ** number is filled in wrong, this is the problem. The courier will only do the problem when these situations occur when you call your mobile phone, and will send a text message to notify you to contact him, otherwise according to the courier company, the system is to deal with the false problem, and the fine is 100 yuan. The courier will not mess with the problem.

He knew there would be fines.

Summary. Hello dear. I am very happy to answer for you, and I will find out for you that the way to deal with the abnormal parts of Zhongtong Express is to contact the corresponding courier company to ask about the reason for the express abnormality, and find a solution according to different reasons.

Generally, the abnormal express delivery may be caused by the wrong or unknown address, rejected by the recipient, returned beyond the retention time, or the package is damaged or lost in transit, or it may be caused by the distance of the receiving address and the need to be delivered on another day.

How to deal with the abnormal parts of Zhongtong Express.

Hello dear. I am very happy to answer for you, and I will find out for you that the way to deal with the abnormal parts of Zhongtong Express is to contact the corresponding courier company to ask about the reason for the express abnormality, and find a solution according to different reasons. Generally, the abnormal express delivery may be caused by the wrong or unknown address, rejected by the recipient, returned beyond the retention time, or the package is damaged or lost in transit, or it may be caused by the distance of the receiving address and the need to be delivered on another day.

Founded in Shanghai on May 8, 2002, Zhongtong Express Co., Ltd. is a large-scale group company integrating express delivery, logistics and other businesses, with registered trademarks "Zhongtong" and ZTO. Zhongtong Express has now become a large domestic business scale, the first phalanx in the rapid development of express delivery enterprises, in 2019 to continue to maintain a steady development trend, if the package due to the address, **, the recipient refused to be returned, you can negotiate with the staff of the relevant express company, whether you can change the new address and recipient. If the package is damaged or lost in transit, you can make a claim to the courier company.

If the delivery is delayed, it is recommended to wait patiently for a few more days.

Summary. Hello, dear, I am happy to answer for you, Zhongtong Express needs to contact the corresponding courier company to contact the corresponding courier company for the abnormal handling of abnormal parts reported by Zhongtong Express, and find solutions according to different reasons.

Hello, dear, I am happy to answer for you, Zhongtong Express Spike Fiber Delivery privately reported abnormal parts of the processing need to contact the corresponding courier company, ask about the cause of the express abnormality, according to different reasons to find a solution to the source of this method hail Xun.

Generally, the abnormality of the express delivery may be due to the wrong or unknown address of the sedan car, the refusal of the recipient, the return of the reservation time, or the damage or loss of the closed rock package in transit, such as the sedan car, or it may be caused by the distance of the receiving address and the need to deliver it on another day.

Hello, I'm glad to answer your questions, express delivery of abnormal pieces Tongzi has six ways to deal with the first, can not contact the recipient, can only be delivered another day, contact the delivery time after the delivery of the second, the recipient refuses to sign, in this case, directly return the express to the original way to the third, no one to sign for the delivery, the book to re-contact the recipient, the delivery time with him clearly Fourth, there is a dispute over the reason for the charge, can not be delivered normally, if the negotiation is unsuccessful, the express return to the original way fifth, School express, generally Monday to Friday delivery sixth, express network misclassification, play regional headquarters, re-division.

My address has always been like that, it's all normal, but she didn't call me ** to report the abnormality privately and put it at the pickup point.

Then complain to him.

Direct complaints about couriers.

It's good to complain.

The courier reported the abnormal courier without my permission.

That's why.

Well, hit which ** complaint.

And I don't answer the courier at all.

Call 12315 directly

Consumer associations.

I didn't answer. Contact the customer service of the courier company to give up complaints and feedback. Search the official website of the express to enter, find **leakage message and customer service** on the official website of Huihuai, and provide the customer service with the waybill number and the problems encountered that need to be complained about.

Summary. If ZTO Express encounters abnormal parts, the sender and the delivery specialist shall collect complete information according to the customer's complaint to ensure the effectiveness of the follow-up treatment. Generally speaking, the handling of abnormal parts of ZTO Express includes the following parts:

1. Confirm the problem first and make a correct judgment according to the actual situation; 2. Check the waybill information and confirm the current order status; 3. For the transportation of goods under special circumstances, the method of confirming the cost shall be adopted; 4. Check the items contained in the abnormal parts, and return all irrelevant goods to the original customer in accordance with the relevant regulations of the company; 5. In accordance with the company's regulations, negotiate with the original customer to deal with the relevant expenses; 6. After completing the processing, summarize the processing process with the customer, and put forward specific suggestions and solutions for reference in similar situations in the future; 7. Collect and summarize customer complaints, facilitate the analysis and handling of unreasonable places, and take effective measures to improve services. In short, the key to dealing with the abnormal parts of Zhongtong Express is to correctly judge the problem, and effectively communicate and negotiate to achieve friendly consultation between the company and customers, and how to deal with the abnormal parts of Zhongtong Express.

If ZTO Express encounters abnormal parts, the sender and the delivery specialist shall collect complete information according to the customer's complaint to ensure the effectiveness of the follow-up treatment. Generally speaking, the handling of abnormal parts of the express includes the following parts: 1. Confirm the problem first and make a correct judgment according to the actual situation; 2. Check the waybill information and confirm the current order status; 3. For the transportation of goods under special circumstances, the method of confirming the cost shall be adopted; 4. Check the items contained in the abnormal parts, and return all irrelevant goods to the original customer in accordance with the relevant regulations of the company; 5. In accordance with the company's regulations, negotiate with the original customer to deal with the relevant expenses; 6. After completing the processing, summarize the processing process with the customer, and put forward specific suggestions and solutions for reference in similar situations in the future; 7. Carry out statistics and summary of customer complaints, facilitate the analysis and handling of unreasonable places, and take effective measures to improve services.

In short, the key to dealing with the abnormal parts of Zhongtong Express is to correctly judge the problem, and effectively communicate and negotiate to achieve friendly negotiation between the company and customers.

In addition, what is shown above is what it means for the pick-up person to pick up the parcel by themselves at the agreed location.

If the courier is not picked up in time, it may be returned if it exceeds the time specified by the local courier site.

You can contact the seller directly to inquire about the situation.

It usually takes more than that to be returned.

The pick-up person agrees to pick up the parcel at the agreed place by himself, which means that the courier needs you to pick it up when it arrives, and the courier will not send it.

That's what this display looks like, is it not returned? Or has it been returned.

It's only the 12th today, I won't guess that Xun Sui will return it early, look at the logistics on the ruler Wu has express delivery**No, hit a**, if not, communicate directly with the seller and ask for the specific reason.