How to solve Shentong Express s difficult parts

There are many types of troubleshooting.

For example, when the express mail arrives at delivery, it is generally called ** to contact the recipient If you are shut down at this time, shut down or unable to connect, **The number is incorrect, the address is not detailed, and other factors, he will hand over the express mail to the operator to deal with Leave a message on the intranet to send Shentong Scan it to become the status of the difficult piece you see The sender will contact the sender after seeing the message The sender will contact you after knowing it, and there are weekends and holidays, etc. At this time, he will deal with it as a difficult piece and then wait until Monday to work and then deliver There is also a situation where it will be scanned as a difficult piece outside of their delivery range.

You go to the official website of the express to check your express **. Ask if they give it away or pick it up.

Reminder, to call the Shentong company of the origin, it is best to let the consignor call the express company. In this way, you can expedient.

Difficult pieces, courier terminology, are mostly found in courier tracking records. This is usually due to the wrong address on the parcel or not being in the delivery area. Please contact the sender directly to confirm that there is no error in the address, or ask the sender to contact the sender directly for inquiries.

The cause of the problem.

"Difficult Item" means a shipment that cannot be delivered on time for various reasons. The main reasons are as follows: 1. The recipient cannot be contacted; 2. The recipient refuses to sign; 3. No one signs for the delivery; 4. During delivery, due to disputes such as fees, it cannot be delivered normally; 5. School Express is generally not delivered on Saturdays and Sundays.

Courier companies generally scan the goods at every important link of transportation (scan the barcode on the waybill),6The courier revealed that due to the large volume of pieces at the end of the year, the express mail that was too late to be delivered on the same day will be entered into the system by the company as a "difficult piece", and this information is generally synchronized with the online records you see. "Difficult scanning" means that the shipment has not been delivered for the above reasons, and has become a "difficult item", and the "difficult item" has been returned to the courier company's warehouse, and the courier company has recorded it.

I've also tried this, in this case, Shentong has called once ** to the recipient will not call again, he will put the mail in the company first, you can go to the local Shentong company to get it. If no one takes Shentong, it will contact the sender. Hope it helps.

The unsuccessful delivery is due to the failure of the courier to continue to deliver.

The reason for the unsuccessful delivery of the express delivery is that the recipient's address is filled in incorrectly, the recipient's mobile phone number is obviously wrong, etc., when the recipient's detailed address is filled in incorrectly, the express delivery will not be able to continue to send, and the delivery will be unsuccessful when the mobile phone number is missing.

When the express delivery is unsuccessful, you can carefully check whether it is caused by the recipient's information, if the information is not wrong, you can contact the courier staff to ask the reason, if the information is wrong, you can contact the courier staff to change the information of the courier.

Precautions for receiving couriers:

1. Contact the company directly when sending the mail.

No matter how pleasant you have worked with a certain courier before, be sure to call the courier company when notifying the courier to pick up, and do not contact the usual pickup person directly.

2. Fill in the date of delivery.

When filling out the shipping form, you must pay attention to fill in the relevant information of the shipping date, and don't be too troublesome.

Reason: First of all, it is convenient for them to check the delivery time and calculate the arrival time, and secondly, if they need to complain about the courier company, they will not admit it if there is no shipping date.

3. Pay attention to autographs.

Let the receiver sign and clearly write the tariff on the courier bill, to copy, do not ask the other party to draw out the order and write it by hand.

4. Inspect the goods in person.

Receiving the express must check whether the express mail has been unsealed before opening, if not, be sure to open the package in the presence of the pick-up clerk to inspect the goods.

Reason: Especially for buyers of Alipay transactions, if there is a problem with the quality of the product or the quantity is problematic, it will be rejected directly, so that there is no need to communicate with the seller for a refund or return after receiving the mail.

Shentong Express's solution to difficult parts: the unilateral postponement made by the express company according to the mailing address of the difficult piece, most of the difficult pieces of express delivery will have a direct impact on the delay in delivery. If it is a suspicious family Jane Hu difficult piece caused by other reasons, the courier company will communicate with the party who sent and received the mail, and if the mail is an illegal item, the relevant state departments will let them take the corresponding responsibility according to the actual situation of both parties to the mail.

In order to avoid the problem of their own express delivery becoming a difficult piece, people must standardize their behavior when buying and mailing products, and also do a good job of express inquiry, timely communication with express staff, and minimize the chance of contradictions and disputes.

Summary. Will send, into difficult pieces just the company said that the delivery of the courier was not successful, but the second time if you in the courier delivery came, the person was not there. If you send it to you for the third time, you will be charged for the operation, so now you have to be ready to receive the goods at any time, and the courier will usually send it twice for free.

Shentong Express has become a difficult piece, will he still send it to you?

Will send, into difficult pieces just the company said that the delivery of the courier was not successful, but the second time if you in the courier delivery came, the person was not there. If you send it to you for the third time, you will be charged for the operation, so now you have to be ready to receive the goods at any time, and the courier will usually send it twice for free.

The management of Shentong is very poor, and only if you complain to the relevant units and scold them very seriously, will you send it to you honestly.

My courier, check the courier number, but I can't find it, I'm in a hurry.

My courier sent a text message from the rookie station, but I can't find the logistics information, I'm in a hurry, and after a few days, Anli said that it should arrive, but I can't find the logistics information, I want to cry.

You can call ** and ask customer service.

Customer service can help you check the logistics information.