What happened when my Mercury router suddenly went offline?

Summary. What to do if the Mercury router can't access the Internet, hello, dear, I am very happy to answer the specific reasons for you, there are several situations: 1. Internet access and password are incorrect:

That is, the Internet account and password set on the Mercury wireless router do not match, please check carefully to ensure that the account number and password entered are correct. 2. Incorrect selection of Internet access: There are three types of Internet access methods: ADSL (PPPoE), dynamic IP, and static IP, but for home users, ADSL Internet access is generally the Internet mode, please consult your broadband operator for specific access methods, and if you are not clear, you can also choose "let the router automatically choose the Internet mode" on the Mercury wireless router.

3. The broadband operator binds the MAC address: If you can access the Internet normally with the Internet account and password on the computer, but you can't access the Internet when you use the Mercury wireless router, it means that the broadband operator has bound the MAC address of the computer, that is, the verification mode has become the Internet account + password + computer MAC address, and only when these three are matched can you access the Internet. Workaround:

Enable MAC address cloning on the Mercury wireless router, that is, change the MAC address of the LAN port of the Mercury router to the MAC address of the computer that can dial up the Internet. Hope it helps!

What should I do if the Mercury router can't access the Internet, hello dear, I am very happy to answer the specific reasons for you, there are several situations: 1. Internet access and password are incorrect: that is, the Internet account and password set on the Mercury wireless router do not match, please check carefully to ensure that the account and password entered are correct.

2. Incorrect selection of Internet access: There are three types of Internet access methods: ADSL (PPPoE), dynamic IP, and static IP, but for home users, ADSL Internet access is generally the Internet mode, please consult your broadband operator for specific access methods, and if you are not clear, you can also choose "let the router automatically choose the Internet mode" on the Mercury wireless router. 3. The broadband operator has bound the MAC address:

If you can access the Internet normally with an Internet account and password on the computer, but you can't access the Internet when using a Mercury wireless router, it means that the broadband operator has bound the MAC address of the computer, that is, the verification mode has become an Internet account + password + computer MAC address, and you can only access the Internet when all three match. Solution: Enable MAC address cloning on the Mercury wireless router, that is, change the MAC address of the LAN port of the Mercury router to the MAC address of the computer that can dial up the Internet.

Hope it helps!

Forgot password. You can contact the broadband staff on it.

1.The router failed to connect to the Internet. 2.

Throttling issues in the router. 3.Too many wireless connections.

1.The router failed to connect to the Internet. The router home itself has roughly counted,More than 80% of the people who came to me to consult this problem,It's because of the router network failure,Caused by the connection to the wifi signal can't。

When using a wireless router to access the Internet, it is necessary to set up a connection between the router and the broadband server, and when the router and the broadband server are successfully connected, the router can access the Internet normally.