What are the qualities necessary to be a good international hotel?

What are the basic qualities that hotel managers need to have, as a manager of the hotel industry, how can Guangzhou hotel reservation manage the enterprise well without basic qualities and abilities? The hotel service industry needs to face all kinds of people, especially managers, there will be no good management without good managers, and there will be no economic benefits without good management.

1. It can be a model for all employees, live up to expectations, and be gregarious.

2. Flexible mind and foresight of the times.

3. Noble character, broad knowledge, hard work, excellent basic skills.

4. Be humane, always consider the pain points of others, and often create a satisfying atmosphere among subordinates, colleagues, bosses, related units and customers, like a magnet.

Gravitational, with leadership skills.

5. Consciously recognize the company's moral responsibility and other responsibilities to the society, and abide by the integrity and reputation in action.

6. It is not enough to convey the intention of the management stage downward, we must have firm belief and courage, bring the real voice of all employees to the highest decision-making level, and put forward suggestions to solve the problem.

7. Have a positive enterprising spirit and an original spirit.

8. The ideological basis of running an enterprise must be to link the income of the enterprise with the living welfare of the employees, so that the enterprise and all the employees form an inseparable whole.

9. Have decisive judgment, courageous practice and perseverance.

10. Don't flinch when you encounter difficulties, not thinking about "why", but studying "how to do it".

11. Don't flatter your superiors, don't just do face-saving things.

12. Don't give up private before public, you must take the lead in abandoning selfishness.

13. Don't exclude others, don't step on other people's shoulders, and climb up with hypocritical words.

Hotel managers need to have basic qualities to manage employees well, without these good qualities and abilities, business management is not good then there will be no economic benefits, and there will be no good development without economic benefits.

Hotel management in the current lack of technical hotel management talents, rather than the theoretical talents trained by ordinary colleges and universities, in order to get a good job in the future, now the hotel enterprises lack the kind of professional managers, through the professional school training of talents.

The staff at Hilton are enthusiastic and enthusiastic, and they only admit such employees.

Positive and enthusiastic work attitude, down-to-earth and hard-working, honest and capable, listen carefully to the opinions of the steward in the work, and do their work well.

The operation of the hotel is in full swing, and the management cannot lag behind, so as a manager, you should forge your professional ability and improve the overall quality of your individual. Next, I will tell you about the qualities that hotel managers should have, come and take a look!

Carpenter's scale

In day-to-day management, no matter what kind of measures emerge, they are inseparable from quantitative criteria - whether they are feasible through data, and whether they are implemented through comparison. Therefore, quantitative standards are particularly important to facilitate decision-making and implementation. Management work must avoid "marketing regardless of cost, decision-making regardless of consequences", and everything must grasp the "scale".

The bricklayer's eye

In the process of operation, the hotel needs managers to improve their foresight, and it is the foundation of "insight" to take precautions to observe the overall situation, and to "check and control in advance rather than deal with it afterwards".

Managers should move around more, only by going deep into the front line, can they grasp the overall situation, and at the same time do three key "critical moments, key positions patrol, and key things to deal with personally". In this way, you can look like a torch and have real eyes.

The spirit of a sewer

The sewing craftsman is always meticulous in sewing the customer's clothes and fabrics, and is conscientious and attentive. Managers can do anything seriously and focus on doing a good job, the work of the hotel can not be a little sloppy, a little mistake will affect the overall satisfaction of the guests, so this spirit is to be carefully tasted by the manager, comprehended with heart.

The body of a blacksmith

It's not just about being healthy and fit. A manager should have a strong ideology, and a strong business is the real connotation, which is in line with the blacksmith-like body is hard and strong.

In the process of operation and management, we must truly "withstand and bear", regard all problems as "perseverance and calmness" that have been experienced, sharpened, and trained by our own thoughts, and keep in mind that "any problems that arise should be summarized and recorded in a timely manner, refined in the summary, and improved in the refinement!" ”

The skillful hand of the scornmaker

The scorn craftsman is to weave the scattered teng strips and bamboo sticks into practical and beautiful articles or handicrafts by hand. From a management point of view, it is called "manufacturing unity". In order for a manager to complete a task, the implementation of a measure must be done by a large number of people.

Therefore, it is necessary to improve the unity and cohesion of the team, reasonably organize the members with different personalities, keep the same pace, unify their thoughts, go all out to move towards the goal, and form an indestructible excellent team.

When dealing with problems, we should follow the four non-let-gos: "do not let go if the reasons are unclear, do not let go if the responsible person is unclear, do not let go if the measures are unfavorable, and do not let go if the implementation is fruitless". Instill your personal principles of conduct and behavior into your team. This is worthy of being called "the skillful hand of the craftsman".