What are the refund rules for high speed rail Where do I want to refund and how much does it cost Do

Refunds must be made at the refund window at the train station (next to the ticket window). Now that the national refund has been realized, it is not necessary to return at the departure station, but you can go to any station for refund. The rules and fees are as follows:

Procedures and requirements for refunds:

When requesting a refund, passengers should go to the station before the departure time shown on the ticket, and the full fare will be refunded and the refund fee will be charged. Under special circumstances, with the consent of the stationmaster of the station where the ticket is purchased or the station on which the ticket is taken, it can be handled within 2 hours after the departure. For group passengers, please arrive no later than 48 hours before departure.

If the original ticket was purchased in cash, the refund shall be refunded in cash. If the original ticket is purchased with a bank card at the railway ticket window or a payment instrument, the refund shall be refunded to the bank card or payment instrument used at the time of purchase according to the relevant regulations of the issuing bank or payment instrument.

Tickets cannot be refunded after the commencement of travel. However, if you are unable to continue traveling due to injury or illness, the difference between the fare collected and the fare of the section you have taken can be refunded with the passenger transport record issued by the train, and the refund fee will be charged. If the mileage is less than the minimum mileage, it will be calculated according to the minimum mileage; The same applies to accompanying guests.

When returning a ticket stamped with the word "line", please change your baggage first.

Tickets that are changed after driving are non-refundable. Platform tickets are non-refundable.

Calculation of Refund Fee:

If the refund is made more than 15 days (exclusive) before departure, no refund fee will be charged; 5% of the fare will be charged if the departure time is more than 48 hours before the departure time of the station on the ticket, 10% of the fare if it is more than 24 hours but less than 48 hours, and 20% of the fare if it is less than 24 hours.

If the ticket is changed or changed to another train more than 15 days before the departure of the train within 48 hours to 15 days before the departure of the train, and the refund is made 15 days before the departure of the train, a 5% refund fee will still be charged.

When changing a ticket or "changing to a station", if the fare of the new ticket is lower than the original ticket, the difference will be refunded, and the refund fee will be charged for the difference and the current refund fee standard will be implemented.

The mantissa of the above calculation is in units of 5 jiao, and the mantissa is rounded off if it is less than the angle, the one above the angle and less than the angle is counted as 5 jiao, and the mantissa above the angle is 1 yuan. The minimum refund fee is 2 yuan.

If the date of travel of the changed ticket is during the Spring Festival, the refund fee will be charged according to the standard of less than 24 hours before the departure time.

Legal analysis: There is a handling fee for high-speed rail refunds, but due to the different times of refunds, the corresponding refund regulations are also different, and there will also be handling fee waiver provisions. If the refund is made before 15 days before the departure time specified in the ticket, there is no need to pay a handling fee, or if the consumer is unable to take the train due to the railway bureau's own reasons, the ticket can generally be refunded free of charge, in addition, the refund of the ticket within 15 days to 24 hours before the departure time is subject to a certain proportion of the handling fee.

Legal basis: Railway Law of the People's Republic of China Article 1 This Law is enacted in order to ensure the smooth progress of railway transportation and railway construction, and to meet the needs of socialist modernization and people's livelihood.

The ticket can be refunded after the high-speed rail enters the stationChanges

If you have already entered the station and are already next to the passenger train, if you do not plan to take this train, of course you can leave the station, but you cannot exit the station from the entrance of the station, but you must exit from the exit gate.

You can go to the ticket window to apply for a refund before the train ticket starts, but if you have already started, you are no longer allowed to refund the ticket, which means that you can change the train before 0:00 on the day within two hours after the train starts. If the change is not made within two hours, the ticket will be invalidated.

Refund charges are as follows:

According to the cascade refund policy, no refund fee will be charged if the ticket is refunded more than 15 days (exclusive) before departure.

The so-called 15 days (exclusive) means more than 360 hours (15 24 hours) before driving. For example, if a passenger buys a fire code ticket departing at 3 p.m. on February 4, then the refund fee will be waived before 3 p.m. on the 20th, but if the ticket is refunded after 3 p.m., a 5% refund fee will be charged.

If the refund is made between 48 hours and less than 15 days before departure, a refund fee of 5% of the fare will be charged.

If the ticket is refunded between 24 hours and 48 hours before departure, a 10% refund fee will be charged.

There is a handling fee for refunds of high-speed rail tickets for more than 15 days.

If the refund is made more than 15 days (exclusive) before departure, no refund fee will be charged; If the ticket is more than 48 hours before the departure time of the first station, it will be charged at 5% of the fare, if it is more than 24 hours but less than 48 hours, it will be charged at 10% of the fare, and if it is less than 24 hours, it will be calculated at 20% of the fare.

If you change or change your arrival to another train that is more than 15 days away from departure within 48 hours to 15 days before departure, and you refund your ticket 15 days before departure, you will still be charged a 5% refund fee.

When changing a ticket or "changing to a station", if the fare of the new ticket is lower than the original ticket, the difference will be refunded, and the refund fee will be charged for the difference and the current refund fee standard will be implemented. If the date of travel of the ticket after changing or changing to the station is during the Spring Festival, the refund fee will be charged less than 24 hours before the departure time.

Precautions for taking high-speed rail

1. Special attention needs to be paid to the ride time.

Passengers must read the station and time on the ticket before boarding. For example, the boarding time indicated on the ticket is 0:15 on October 24, and passengers need to go to the corresponding station on the evening of October 23 to take the train.

2. Ticket inspection will stop 3 minutes before the high-speed rail starts.

The high-speed rail train is at the departure station, and the ticket inspection stops 3 minutes before departure; The general stop time at the intermediate station is 2 minutes, so passengers should grasp the time well and do not step on the point to avoid delaying the trip.

3. There are weight requirements for luggage when taking the high-speed rail.

Weight: 10 kg for children (including free children), 20 kg for ordinary passengers, and folding wheelchairs for disabled people can be carried free of charge and are not included in the above range. Length, width and height:

The sum of the external dimensions of each item shall not exceed 160 cm in length, width and height, and the rod-shaped item shall not exceed 130 cm.