What should I do if Zhongtong Logistics does not update, and what should I do if Zhongtong Express d

If the logistics information is not updated in the express logistics background, you need to communicate with the customer service in time, or call the logistics **, there may be a problem of lost items.

For example, the courier lost the parcel and was left in the warehouse without being dispatched due to negligence. There is also a possibility that the merchant directly scans the package out of the warehouse first, but in fact, the goods are not actually sent out at all. Or there is a mistake when the merchant fills in the logistics information, and the courier company does not scan the package in time after receiving it, etc.

If it is really the loss of the courier, it is recommended to find the courier company to make a claim first. If the express company does not deal with it, you can complain to the Industrial and Commercial Bureau, because the express delivery is a service-oriented product, and the sender is actually a consumer of such products, and the express delivery bill is actually a form contract between the two parties.

There are several scenarios in which this question arises:

1. After the year, the express delivery is overstocked, and it cannot be sent out in time or stay in a certain place; There are several reasons for not updating, general traffic jams, car breakdowns lead to delays, and there is no new logistics information update, so there is no new logistics information update, if the goods are urgent, you can call your local Zhongtong outlets** and ask them to use the express intranet to inquire about it, because the intranet says that there is a car breakdown for what reason.

2. Problematic pieces, damaged or lost.

1. Aging parts

Next-day delivery: Express delivery service that receives and delivers within the specified service scope and delivery time, and promises to be delivered before 24 o'clock the next day.

Two-day delivery: Received within the designated service scope and delivery time, and promised to be delivered before 24 o'clock the day after tomorrow.

Three-day delivery: Receive and mail within the specified service scope and delivery time, and promise to deliver before 24 o'clock in 3 days.

2. Value-added business

Door-to-door pick-up: a comprehensive service that collects the express mail at the designated place according to the customer's instructions and sends the express mail to the designated recipient.

Pick-up: According to the sender's instructions to the designated place to collect the express mail, and deliver to the designated destination service.

Fresh delivery: "Fresh delivery" is a delivery service launched by Zhongtong Company that is different from "ordinary parts", mainly for fresh food, fruits and other products with high timeliness and safety requirements. Through the reminder of pickup, transfer and delivery, the product will be transferred to the next link as soon as possible, and the entire delivery process will be completed at a faster speed.

Cash on delivery: In accordance with the requirements of the transaction agreement between the sender (seller) and the receiver (buyer), the sender is provided with the service of carrying and delivering the goods at the same time, and collecting the payment from the sender on behalf of the sender, and returning the payment to the sender at the agreed time.

Collect and pay: The cost of logistics transportation is borne by the recipient, and the cost is paid to the express shipment of the logistics company after the arrival of the goods.

Signature return: It refers to a value-added service that returns various documents such as receipts, delivery orders, receipt lists, invoices and other documents to the sender within the specified service time after the recipient's signature and confirmation at the request of the sender.

Insured price: According to the customer's requirements, the insured fee will be charged to the sender in accordance with the provisions of the contract.

Call ** to their courier company's customer service, and ask them what caused the logistics to stop, is it a problem with the courier or what is the situation? You can ask them.

Answer 1: The logistics distribution information has not been updated for a long time: if the logistics has been prompted to a certain place, but the logistics information has not been updated for several days. The reason may be that the logistics destination is relatively remote and the intermediate delivery time is very long; or in the peak period of express delivery, the logistics company is not efficient; Or the object is lost in the process of delivery, and it is likely to be lost if it has not been updated for more than 10 days.

This is a common occurrence. There are several situations in which the tracking information is not updated:

1. The express delivery information shows that there is no next record after the courier picks up, and it is possible that the courier is lost or left behind and has not been sent, or it may be that some e-commerce transactions are more commonly used to scan first, but in fact, the goods are not really sent.

2. The express information shows that there is no next record after the first ** out, and there is a possibility that the order will fall off or be lost before the next hail is scanned at the transfer station or in the next hail.

3. The express information has not been delivered and has not been updated after the delivery of the courier has not been delivered, and the biggest possibility is that the courier is lost or left in the company's warehouse, or it may be a difficult piece.

Time, place, and track progress.

2014-09-20 19:06:24 Brother Li of the three red arches in the city has been received.

2014-09-20 19:52:05 Express departure from the city of the three red pai building has been sent to Chengdu.

2014-09-20 22:59:27 The express has arrived in Chengdu Transit The last stop is the three red arches in the city.

2014-09-20 23:24:33 Express departure Chengdu transit has been sent to Quanzhou transit department.

2014-09-20 23:25:35 Express departure Chengdu transit has been sent to Quanzhou transit department.

2014-09-21 00:25:46 Express departure Chengdu transit has been sent to Quanzhou transit department.

Shows that the goods have been received.

The goods were lost when they were sent to a certain place, and they were never received by the next transit point, so they were never updated. There is a problem with the status of the goods, such as out of stock, and it takes a long time to transfer the goods.

On the way to the goods, the express delivery sheet fell off, resulting in the goods not knowing where to send again, so they have been stuck and not updated. The logistics company is delayed, for example, during the event, the logistics company is busy, so the logistics update is very slow.

Precautions for sending couriers.

After the sender submits the order by filling in the express label (electronic label or paper label) and delivers the express mail to be delivered to the express service organization, it is deemed that the sender and the express service organization have signed this agreement and it will take effect immediately. The Express Label is an integral part of this Agreement.

The sender shall not deliver the items prohibited and restricted by laws and regulations or the relevant competent authorities, as well as the items that the company does not accept or restrict. If the courier service organization discovers the aforesaid items in the process of delivery, it has the right to take measures including but not limited to returning, seizing, and transferring the items to the relevant competent departments according to the actual situation.

If Zhongtong Express stops updating, it may be that this express is pressed somewhere, and there has been no movement, and the second reason is that this transit information has not been filled.

The garbage is passed, and the urgent express delivery has not been received in the same city for two days.

I'm the same, it's too rubbish, and I won't send it anymore.

It is normal for logistics not to be updated for 2 days. Sometimes the logistics information is not updated for a long time, but the goods have been walking, and some couriers only upload the logistics information after the arrival, so the display will be later. However, it is also true that logistics are slow due to various reasons.

The courier information has not been delivered and has not been updated after the delivery of the courier has not been delivered, and the biggest possibility is that the courier is lost or left in the company's warehouse, and there are also difficult pieces that can be called.

China's logistics terminology standard defines logistics as: logistics is the process of transportation, storage, loading and unloading, packaging and/or, circulation processing, distribution, information processing and other functions organically combined to achieve user requirements in the process of physical flow of goods from the first place to the receiving place according to actual needs.

If you can't find any logistics information, and it's not stuck somewhere. There are several possibilities:

1. The sender did not deliver the goods at all, but just gave an empty Nian Li Liang single number, so naturally there was no logistics information. In this case, you can check with the sender to see if the goods have indeed been shipped.

2. The receiver lost the express after receiving the parcel, resulting in the express delivery not arriving at the express delivery point and no scanning record, so there will be no logistics information. In this case, you need to contact the sender and let the sender communicate directly with the courier company to solve the problem.

3. The sender has prepared the goods and notified the courier company to pick up the parcel, but there is no logistics information because the pickup time has passed (for example, the general courier company will not pick up the parcel after 18:30 in the afternoon).

In 2017, the annual parcel volume reached 100 million pieces, a year-on-year increase, which has been higher than the average growth rate of the industry. As of December 31, 2017, Zhongtong has about 29,000 service outlets, 82 sorting and sorting centers, more than 9,500 network partners, more than 4,800 vehicles in transit and more than 2,000 trunk transportation lines. As of November 2017, the network is connected to the districts and counties on the virtual front, and the coverage rate of townships and towns is exceeded.