What should I do if the Xianyu seller refuses to refund, what should I do if the Xianyu seller keeps

Initiate a complaint and apply for the intervention of the second child.

1. Apply for a refund, and the reason should be written as "no delivery within the time limit".

2. After applying for a refund, if the seller does not refuse or agree, the system will automatically return the money to your account after expiration.

3. The seller refuses to refund and return the goods. You can provide evidence and apply for Xianyu customer service to intervene in the processing.

**There are several possible outcomes after the ruling:

1) The seller recognizes, the goods are confirmed, and the refund is successful (this is the smoothest and most ideal situation).

2. The seller does not recognize the ruling, and the goods are returned directly without receipt, and the buyer needs to apply for intervention again, and the best result is to enforce the refund, and the buyer will receive the payment, but this will generally be tossed repeatedly for a long time.

3) The seller admits or disagrees with the ruling, and refuses to refund for various reasons after receiving the goods (the goods are not right, the goods are damaged), and both parties must repeatedly submit evidence to ** for judgment.

Find customer service to deal with it, if it is the merchant's problem, the platform will punish the seller.

If the seller has refused to refund, you can consider the intervention of **customer service, and you need to come up with convincing evidence, such as providing relevant documents such as the transaction **, Want Want chat records, etc., after the platform verifies the real situation, let the Xianyu court and **customer service decide to win the lawsuit, and the money will also be returned to the original payer At the same time, you also need to pay attention to the refund timeout, if the seller refuses to refund, you also need to reapply within 15 days.

Xianyu refund situation:

1. If the order status is [Buyer Paid], it means that the seller of the order has not shipped the goods. The seller's delivery time is 90 days, if your order is within this time, please be patient.

2. If you need to apply for a refund, you can enter the Xianyu APP, click on the [I bought] page to find the corresponding order, and click [Refund Return], if the seller still does not ship the goods within 48 hours after applying, the system will automatically refund you.

3. If the order status is "Seller has shipped", it means that the seller has shipped on the computer page, and your goods may be on the way. You can log in to the Xianyu APP, click [My] - [I bought] page to find the corresponding order, and click [View Logistics] progress.

1.Negotiate with the other party first to accompany Kai, whether it can be solved, and let the other party terminate the return application. It is better to negotiate.

2.If the other party insists on returning the product, and you have confirmed that it has nothing to do with the product you called, and you have declared in advance that it will not be returned, you can directly choose to refuse.

3.Apply for ** Xiao Erjie Hand Huai in, and provide relevant proof and reasons for refusing to return the product after intervention. There must be sufficient evidence and reasons, otherwise Xiao Er may force a refund.

4.The background operation of rejecting the other party's return is to directly click Reject on the other party's return request message page and explain the reason. Go into the fish pond, click on the baby management option, find the order, and then refuse the return.