What should you do when the customer ignores and doesn t reply?

This situation means that your customer is not considering this aspect for the time being, or that your product is not impressing his selling point.

If it is your product selling point problem, you can find the selling point that your customer is interested in and then find the opportunity to recommend, of course, the best way is to be able to introduce it to the door, so as to shorten the distance with the customer, but also better grasp the customer's reaction.

If it is not a selling point problem and you are reluctant to give up this customer, you can only put a long-term fishing, because in a short period of time, the customer does not have this demand, and you should not follow too closely (this will make the customer feel oppressed, thus having a bad impression of you), but regularly give the customer some greetings, and pay due attention to some information in their industry, and sometimes you can also send some emails with the latest information in their industry with customers, so that your customers feel that you are helping him, If he is happy or really needs it one day, he will consider cooperating with you as soon as possible.

Take the initiative and fight to the death.

The customer must be not interested in what you say, or he doesn't need to be stupid now, first of all, we must analyze the background and value of this customer, to see if it is a real customer, whether it is worth the tear on him, after all, our energy and time are limited, we have to spend time on valuable things, right?

The best thing to do is to send the message a few more times, and if the other party does not reply, report it to the leader, and then the matter has nothing to do with you.

The best thing to do is to send it again, and if you don't reply, then you don't need to bother with him.

Hello kiss, you can: "No, politeness is as it should be", show your own calmness. It is also possible to:

Thank you, but politeness is due", showing yourself more politely. This is mainly a matter of interpersonal communication, and it is necessary to show one's politeness and sincerity in interpersonal communication. He said don't thank you, but you still have to show sincerity, so that you can have a long-term friendship, give him a little surprise in life occasionally, and you have to dress up a little better, this is to pave the way for the future, because in case of a little disharmony, he will also think back at night, remembering what Yuyan gave him that day to leave a good impression, so that it is easy to dissolve.

Hello, the customer said that it is not needed for the time being, this first one may be an excuse, and the second one may be true. After all, at this time, everyone should have placed an order, so now the customer does not need to sell the normal sale. In fact, the first thing you need to do at this time is to analyze whether the customer is worth following up for a long time, and if so, you need to maintain a good follow-up state with the customer.

You can reply to the customer first, okay, then you can ask if you have any follow-up needs, and by the way, you can tease one of your current advantages and strengthen the customer's impression. In addition, it is necessary to maintain a stickiness with customers in the follow-up, so as not to let customers forget you. 

Summary. There is no need to wait for him to reply, if there is an urgent matter to call him, if it is just a greeting, it is understandable that he will not reply.

What should I do if the customer does not reply to the message.

Well, I feel that you care about this customer, right? In fact, if you care about him very much, and have made him really feel that he is God, then in fact, we have been very passive in guessing the scriptures. Well, no matter what kind of product we have, we are equal to our customers, and only when this kind of relationship is established by the flat and closed type, the transaction is stable and long-lasting.

There is no need to wait for him to reply, if there is an urgent matter to call him, if it is just a greeting, it is understandable that he will not reply.

Ah, it's already a customer, and it's not a ** yet, so this customer doesn't seem to be a loyal customer anymore, right? Then go directly to the WeChat voice over the slippery ants, and if Xin Lu buries him and doesn't listen, he will ignore him for the time being. In fact, no matter what sales are selling, it is the law of large numbers, finding more prospects, turning prospects into customers, this is the only king.

I think that as a service staff, if we are unreasonably abused by customers, we should not go back. Just because it is cool for a while, the future troubles are endless.

When facing unreasonable customers at work, many people will choose to go back when they can't bear it. This can make us angry, but it will also make customers angrier and complain about us.

In the face of such a situation, the best result is to be criticized by your boss. The worst result is to be punished by the company, and there is a possibility that you will lose your job because of the seriousness of the circumstances.

1. Don't take it back early.

When encountering unreasonable customers, we should try our best to restrain our temper, uphold the principle of "customers are God", and do our best to serve them.

I may be angry in my heart, but my face is still amiable, and I think that a waiter who can do this level should be the elite of waiters.

If we can't take our breath for a while, we can make the customer very angry and complain about us, making things worse.

2. Request leadership support.

When we encounter problems that we can't handle, we don't always put ourselves in the "line of fire", don't forget that we still have bosses and colleagues.

At such times, in addition to trying to restrain your emotions, you should also seek help from your leaders and colleagues in a timely manner and ask for their support.

I think that with the efforts of everyone, we can also help us smoothly resolve this contradiction and conflict.

Dear, when the customer ignores people, there are some strategies we can adopt to deal with the situation. We have to be calm and understanding. People may have different emotions or personal reasons that cause them to be reluctant to communicate with others.

In this case, we can respect their decision and give them some space and time. Don't ask too much or force them to respond. We can try to have an open and honest conversation with our customers.

When appropriate, we can show them care and concern and ask if there are any problems or bothering them that make them not want to communicate with others. Giving them a safe environment where they feel understood and supported can help them have a good time. We can also provide some other means of communication.

If the client is not willing to communicate verbally, we can try to express concern and support in written form (e.g., text message, email) or non-verbal means (e.g., drawing, **). In this way, we can offer our customers a variety of communication options to suit their needs and comfort levels.

Take the initiative to contact the customer, or invite the customer to meet and talk. 2.If the customer has something to do and has no time to pay attention to you, you can quietly wait for the customer to finish the matter, or see if you can help Zitong,.

3.Praise customers more Even customers who don't like to express themselves will be willing and happy to hear others praise her. Considerations for messaging customers:

To send customers too long text or a direct link to the past, the customer's time is also precious, we want to be convenient for customers, can send screenshots do not send links, can send text do not send voice, I hope this service can help you <>

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