Ctrip was questioned by netizens about the killing of big data, what is the official response to thi

Recently, some netizens posted on the public platform that when they browsed on Ctrip, they found that different accounts presented different **. As a result, it has sparked a discussion about Ctrip's big data killing. Although Ctrip's official @ netizen on Weibo, Ctrip said that Ctrip will not kill the ripe with big data, if you suspect that the product has the content of big data killing, please provide relevant screenshots, and the follow-up will be dealt with for him.

And before that, the founder of Ctrip had responded in the topic of big data killing, Ctrip's rules in terms of ** are more complicated, which has created an assumption for customers, and it seems that different accounts are different for the same product.

Although the official response was timely, it did not stop the public from discussing the topic. Many netizens said that they feel more and more that these software that costs money are more or less familiar with big data. Previously, there was also a wide discussion on Meituan's big data killing, and many users clearly felt that the difference between new users and ordinary users in the booking rate ranged from tens to 100 yuan.

After that, the relevant departments began to prohibit merchants from using big data to kill ripeness.

That is, from October 1, 2020, the Ministry of Culture and Tourism recently announced the "Interim Regulations on the Management of Tourism Business Services", in which it is clearly stated that ** tour operators shall not abuse big data analysis and other technical means to infringe on the legitimate rights and interests of tourists. After the promulgation of this regulation, the number of incidents of big data killing has indeed decreased, but this Ctrip incident has raised the public's heart again.

For no other reason, users and consumers are too powerless in the face of big data, and the initiative is always in the hands of merchants. Therefore, it is difficult for businesses to perceive how to use our data, how to calculate big data, and how to use their unfair competition and profits, and it is even more difficult to provide evidence, and it is obviously very difficult to spend time and energy to defend their rights.

The official response to this is that this matter will be strictly investigated, because this matter is relatively important and has attracted a lot of attention.

The official response said that it would not be killed by big data, and asked the netizen to provide relevant screenshots, which will be dealt with later. But saying yes, this reply doesn't really make it clear that they won't do it, but it doesn't mean that they haven't done such a thing, so let's wait for the result.

The official reply we did not have. Big data kills ripeness, and officials generally don't admit it. The PR reply is: I'm not, I don't, don't talk nonsense.

Ctrip's official response to this incident is that it has not carried out such an operation, and it will not do so.

Why is Ctrip doing this?

What are the benefits for the company?

What else is there in real life?

In fact, when we choose goods on some shopping platforms, we will also encounter such a situation, in some specialty stores, we will find that the value of the goods is very high, but if we change to another platform, we will find the same product, the same store, their ** is different, this is the so-called big data killing. This situation actually exists in many Internet companies, and they do it to increase their profits.

I have encountered it, I have been killed by big data in **, because there are two accounts, one is an old account, and the other is a new account, and the old account has been killed by big data several times.

I haven't come across it. In fact, it is also possible that you have encountered it and did not realize it, because the data of these technology companies is too powerful. It is quite possible that I have raised the ** of goods or services without me knowing it.

Recently, I encountered big data to kill Meituan, and opened a Meituan membership, but the final payment is higher than that of ordinary consumers.

I've encountered big data once. Before, I saw a chocolate on an online shopping platform that was half a catty. And when I use another account to see the same product in the same store, it is yuan.

The same product is actually three dollars short. So big data killing is quite hateful.

I haven't encountered it, I have registered accounts on several e-commerce platforms, and I haven't found such a problem, and I only recently understand what big data is.

Ctrip responds to netizens' questions about big data: If you have any doubts, please provide screenshots.

Consumers should remain rational and consume cautiously when faced with the situation of big data killing. Big data kills, understood in a narrow sense, refers to the same goods or services, old customers see the best, but more expensive than new customers, in a broad sense, it refers to enterprise analysis and consumer big data, charging different objects for different behaviors. A few years ago, "big data killing" received widespread attention and reports.

Previously, Meituan's big data killing incident caused widespread attention, and even involved a lot of software, including Ctrip. Some netizens reflected: "The software that can spend money is ripe, **Ctrip Meituan has a lot, I have compared them all."

Put two mobile phones together, and send the links to each other, the same thing** is different. On December 22, Ctrip's customer service responded: It will never be cooked by big data, if you suspect that the product has big data killing content, please provide relevant screenshots, and relevant customer service will deal with it for you.

In addition, Liang Jianzhang, co-founder of Ctrip, once said in response to the topic: "In terms of **, the previous rules were too complicated, which created a false impression for some customers and made them feel that there was a problem of discrimination, etc., but now the rules have become more transparent and simplified, making customers more confident in product competitiveness and **." As early as the beginning of 2019, some netizens broke the news that the original price of 17,548 yuan when buying a ticket on Ctrip prompted that there was no ticket after researching, and ** became 18,987 yuan.

However, the airline's official website also shows that there is a ticket, and other platforms only cost 16,890 yuan. <>

Ctrip responded at the time: This matter is caused by a system bug, there is no big data to kill the ripe, and Ctrip will compensate all damaged users. For individual consumers, a transaction may only be a small amount of difference, but when consumers rely on the platform, in the long run, transaction costs do not fall but rise, infringing on consumers' right to fair trade, for the whole society, killing ripeness undermines the basic principle of honesty and credit.

First of all, consumers must keep their data and then file a lawsuit in court. Only in this way can you ensure that your rights and interests will not be violated.

In the face of big data, consumers should use the law to protect their rights. We should complain to the end and get justice.

I think that at this time, consumers should be beaten, so as to protect their own rights and interests, after all, such a phenomenon may chill many consumers.

In the face of this situation, you can choose not to use this software in the future, and at the same time, you must also take up the law to protect your legitimate rights and interests.

They do have data killing, but they don't admit it, which is disrespectful to the customer, and I think everyone should collectively resist their practice.

The situation of big data killing is very hateful, and Ctrip's attitude is evading responsibility, so it is more reliable for everyone to buy tickets on the official website in the future.

I don't think Ctrip will admit the truth at all, which is really disappointing.

I think facts speak louder than words, and you can choose whether to buy tickets on Ctrip or not according to the actual situation.

I think Ctrip's approach is very incorrect, it doesn't have an attitude of admitting mistakes. In the face of a lot of evidence, I still can't admit that I was wrong.

Personally, I feel that Ctrip has a big data killing, and I have personally encountered that the cost of checking a hotel at the same time with my friend is different.

I think it's these big companies that are evading their responsibilities, and they often do things that kill big data, which is recognized by many people.

The basic choice for purchasing air tickets and pre-purchasing restaurants is Ctrip, and there are words that the first computer online gamers are weaving service-oriented foreign companies have been killed. Previously, Meituan's large-scale killing of acquaintances caused an uproar, breeding widespread care, and even affecting a lot of hardware, including Ctrip. There are farmer friends embodied and canThe software of the back account is ripe, **Ctrip Meituan has a lot of them, I have compared them all.

Put two mobile phones together, link interaction and send over, and the same thing is not the same.

On December 22, Ctrip's customer service replied: We will never kill ripe products in large quantities, if there is a large number of ripe products in doubt, please provide screenshots of the relationship, and continue to have relevant customer service to sell them for you. In addition, Liang Jianzhang, the founder of Ctrip Qisheng, once represented in the return to the proposition, on the **The previous rules and regulations were too complicated, which caused danger to the small half of users, allowing them to see that there were discrimination problems in the price range, etc., but the current rules have long been more transparent and simplified, so that buyers have more confidence in the adaptability of necessary products.

As early as the beginning of each year in 2019, some drama friends broke the news that the air ticket with a property price of 17,548 yuan when Ctrip bought a ticket was found to be deaf and deaf after researching, and ** became 18,987 yuan. However, the official website of the branch company also presents a ticket, and the other balcony is only 16,890 yuan. And Ctrip quickly replied symmetrically:

This incident was caused by a system bug, and there was no large-scale killing, and Ctrip will compensate the damaged users.

Maybe there is an art supervision platform. Draw different facilities, accounts, behaviors, etc. by looking at the gourd. Judge whether there is a large number of kills on the platform.

It's like security software announcing a fox's tail, enacting a situation of consciousness, putting pressure on the sundeck; I am afraid that there will be shopping assistants and so on, just like the earlier real-price software,It's not just a simple boom in sales, and no longer throws bricks and leads users when the user is killed; There may be counter-killing, and the envoys and servants will draw all kinds of words and deeds according to the gourd without being killed.

Netizens found that the same order information of the account they had used for a long time was much more than the new account that had not been used for a long time, as evidenced.

Because netizens found that there was a lack of uniformity in the purchase of Ctrip's services on the new account and the old account. And this service is all the same. However, there is a lot of difference, so netizens put this matter away.

Netizens buy the same ticket or hotel based on different mobile phones, but ** different to conclude that Ctrip is using big data to operate, in my opinion, Ctrip's way is wrong.

According to Ctrip's response, there is no act of killing ripeness on the platform, so Ctrip does not admit to killing ripeness. Just when the Meituan killing incident was not over, Ctrip was exposed to killing maturity again, and some netizens said that they had tested it personally, and different accounts** were not the same at all. Subsequently, Ctrip officially said that there is no ripening behavior on the platform, and if there is suspicion or discovery of ripening behavior, users can take screenshots to respond to customer service, and customer service will actively deal with the incident.

Earlier, Liang Jianzhang, the founder of Ctrip, also said that there is no big data on the platform, but there are too many third-party companies on the Ctrip platform, and the air tickets and hotels they provide are different, so it is a misunderstanding for everyone.

Earlier, Meituan's users found that after they purchased a membership, the delivery fee for the same order actually increased, and he also repeatedly tested it with two accounts, and finally found that the member account always had more delivery fees than ordinary accounts, and then the netizen posted his experience to the Internet, and caused heated discussions on the Internet. Subsequently, Meituan officially said that it was a software positioning error, and there was no killing behavior. But the response was not recognized by this user, he said that he had tested twice, how can member accounts have more delivery fees than ordinary accounts, he believes that this is Meituan using big data to maliciously raise prices for itself, and asked Meituan to apologize to all users.

In recent years, due to the continuous penetration of online platforms into the field of life services and occupy a leading position in their respective fields, after monopolizing the market, many platforms began to kill ripe behavior, that is, the ** of old accounts is getting higher and higher, and the ** of new accounts is very low.

The network platform uses its own big data to carry out a more accurate control over the user, once it is determined that the user has been using the platform for a long time and has formed a habit, it begins to be too ** to obtain violence, and it is more friendly to the new account, and there will be no too high **.

Ctrip does not admit it. Because in this response, although Ctrip explained the reason, it did not clarify whether it was intentional.

If you don't admit it, you won't admit it, but once you admit it, you will be able to sit on such a thing. It can turn into negative news and become a black spot for the company.

Don't admit it, because they definitely won't admit this kind of thing.