What s a good return visit to the car maintenance and repair language?

Car audio maintenance is not the same as general home appliances. Due to the harsh environment of car audio, dust, vibration, and small compartment space, its volume can not be too large, usually the standard size 1din: 182mm*53mm.

In such a small space, the heat dissipation of the main unit is also an issue, which determines that the car audio must be robust and durable. In order to adapt to the limited space, most of the car audio applications are compact design, such as miniature SMD components, double-layer circuit boards (some use multi-layer circuit boards), etc. Every failure of electrical appliances has its own cause.

Some failures are unavoidable, and the machine itself is designed to have a service life, such as the CD laser head, which will age with the passage of time. The main feature is that the CD reading ability is getting worse and worse, and when the laser head is aging, the only way to replace the laser head is to replace it. Some faults can be avoided, and good habits must be developed to maintain good performance of the machine.

Bad habits will only accelerate the deterioration of the machine. I once knew a car owner, maybe he was particularly fond of strong **, he likes to turn up the volume of the stereo to a very large extent, even if the ** sound has been seriously distorted, as long as it is strong enough. But I don't know that this hobby can easily harm the sound system.

First and foremost is the speaker. The speaker has good articulation characteristics in its power range, but beyond the power range, the distortion will rise sharply, and in severe cases, the voice will be hoarse. The instantaneous power of the speaker can be very large, but it cannot be in a high power state for a long time.

When the output power to the speaker is greater than the power that the speaker can withstand, the excess energy is converted into heat. Failure to effectively dissipate the high heat emitted can cause irreversible damage to the speaker. Car stereo is a sophisticated set of electronic devices that should be used with care even if they are well-designed.

Whether the car audio is durable and can give full play to its function, the installation technology is also very important, which is one of the reasons why the car audio is different from ordinary home appliances. A senior car audio installation technician, he is not a simple installation wiring, he will consider whether the various systems of the audio are matched and make appropriate suggestions, as far as possible to the most optimal configuration for installation. Some irresponsible technicians install more casually, and the wiring will not strictly distinguish between positive and negative phases, and the sound they install, even if it is a set of high-end audio, can only be mediocre.

It is best to buy a car stereo to a specialty store with strong technical strength. After all, car audio is not easy to install, and after-sales service is also very important.

Washing the car with warm water can prevent paint peeling.

Are you from a 4S store? I can't call you with my phone, a lot!

1. Customer Service Specialist:

Hello! Is it xx, please?

I am the customer service specialist xx at the xx service station.

In order to better serve you, we would like to delay you for a minute or two to do a simple return visit, is it okay?

2. Customers:

Okay'！3. Customer Service Specialist:

Thank you very much!

Fourth, the main question.

1.When you arrive at the service station, is there a crack stove staff to greet you immediately?

2.Did the service consultant give you a detailed explanation of the upcoming maintenance work before the service?

3.Do you think the service consultant is friendly?

4.Do you think our lounge area is still comfortable?

5.After the maintenance is completed, does the service consultant explain the billing list for you in detail?

6.Do you think our fees are reasonable?

7.Is the maintenance and repair still complete?

8.Can you accept the time to complete the entire maintenance?

9.Will someone help you pick up your car after the service is completed?

10.Do you clean and vacuum your car after maintenance? Is the car wash still clean?

5. Remind customers.

Well, Mr. X, thank you for your cooperation. Sorry to bother you, I wish you a great weekend and goodbye!

1. Hello Mr. Madam, I am from the customer service center of the 4S store, and I am very tempted to disturb you!

Actively contact the owners of the car, before the return visit also understand the return visit of the model, maintenance time, mileage and other information, depending on the different recipients are in their own beautiful language to communicate!

You can refer to the terminal sales speech alliance, a lot of ** return visit words, you can refer to it.

Terminal sales phone alliance.

**At the end of the return visit, ask the customer's opinion!

After-sales SA picks up**, first of all, you should thank the customer for calling, and then ask the customer if there is anything you can help with? For example: when the ** of the after-sales SA countertop rings, the answering ** first says:

Hello, welcome to call**4S store, my surname *, how can I help you? ”

1. Make an appointment for maintenance and repair;

2. If you have been maintained or repaired, you should come to pick up the car and ask whether the maintenance and repair have been completed;

3. The vehicle has a collision accident and needs to be assisted;

4. Consultation is required in case of vehicle failure;

5. Consultation on the purchase of vehicle insurance;

6. Consultation on vehicle insurance terms;

7. Vehicle annual inspection consultation;

8. Consult the preferential activities of maintenance recently carried out by the 4S store, etc.

Once you have identified the different call needs of these customers, you can further develop standard answering techniques according to different situations.

The landlord asks about the appointment call, which is mainly divided into appointment maintenance and maintenance, which is the first situation. After the previous self-report of the family, the next thing that can be said is: "Okay, may I ask your surname, sir?"

Okay, *sir, please ask for your license plate number (check the last service purchase time in the customer system). When do you plan to make an appointment for maintenance? "If the customer intends to have a crowded time for maintenance, SA can say:

Sir, you said that this time due to the large number of guests, you may need to wait for a longer time, do you see if you can accept it, if you don't want to wait too long, I suggest you can come at the ** time instead, what do you think? ”

Next, after making an appointment with the customer, the SA should also remind the customer what procedures need to be brought to avoid the situation that some careless or customers who have just bought a car need to run a second time due to incomplete procedures due to poor consideration and carelessness.

Before wrapping up, sa don't forget to say, "*Sir, it's a pleasure to serve you, then we** (appointment time) will see you!" ”

Through such words, the 4S store can convey a friendly and professional consultant image to customers. Let the owner feel that he is thinking about himself everywhere, leaving a good impression on the customer, over time, the customer in the surrounding colleagues, the circle of friends in the word of mouth, praise this 4S shop after-sales service is good, and finally your competitor store customer vehicle maintenance will definitely run to your store to do.

Summary. Hello, 1. First ask the user if the name is correct, and then introduce yourself and say the purpose (at the end, be sure to ask the user if he has time to accept a return visit, politeness is very important!) ）。

2. Ask the user if there are any problems with the use of the vehicle in recent times, if so, whether they have gone to the service station to deal with it, what is the attitude of the service station, and whether the charge is reasonable.

3. Do you have any views on the vehicles you use (such as appearance, paint, fuel consumption, price, etc.), and whether there are any good suggestions and things that need to be improved.

4. Thank you to the user, and leave yourself to contact**, I hope that the user can contact you in time when they have questions.

Precautions. 1. Pay attention to your attitude when speaking, be polite, whether the other party is interested or uninterested, you must pay attention to the tone of your voice.

2. It is also necessary to pay attention to the time period of the return visit, and it is best not to disturb the customer's rest time during the break, I believe he will be very disgusted.

3. Don't call repeatedly, so that you feel that you are harassing**, and it is very likely to report you or block you directly.

I trained how to write feelings about the return visit of the auto repair shop.

Hello,1、First ask if the user's name is correct,Bixun then introduce yourself,Say the purpose (Finally, be sure to ask the vertical draft to ask the user if he has time to accept a return visit,Politeness is very important!) ）。

2. Ask the user if there are any problems with the use of the vehicle in the recent period, if there is any potato in the world, whether there is a service station to deal with it, what is the attitude of the service station, and whether the charge is reasonable.

3. Do you have any views on the vehicles you use (such as the appearance of the side, paint, fuel consumption, price, etc.), and whether there are any good suggestions for transporting them, and you need to improve some things that quietly tremble.

4. Thank you to the user, and leave yourself to contact**, I hope that the user can contact you in time when they have questions.

Precautions. 1. Pay attention to your attitude when speaking, be polite, whether the other party is interested or uninterested, you must pay attention to the tone of your voice.

2. It is also necessary to pay attention to the time period of the return visit, and it is best not to disturb the customer's rest time during the break, I believe he will be very disgusted.

3. Don't call repeatedly, so that you feel that you are harassing**, and it is very likely to report you or block you directly.

It's about writing feelings. Hold on.

Hello, Mr. * Ms. (called Kepi Jane according to local customs) Hello: I am the *** unit Wuling service station ** return visitor (it is better to say the name), do you have a Wuling car ** time to my service station to do maintenance? How is your Ai Zheng grip stove car used at present?

I want to make a return visit to you within three days, can I delay you a little time? Thank you very much! In order to save your time, please use 1-10 points in the satisfaction section, 10 points means very satisfied, and the process part uses whether; Thank you very much!