The Samsung phone does not turn off the screen, and the Samsung phone shows that the home screen has

If the screen of the mobile phone tablet cannot be locked, it is recommended:1Check to see if your machine has Smart Sleep turned on.

2.Check the duration of your phone's backlight and choose the shortest time to try. 3.

Tap the power button to see if you can lock the screen. 4.Check if you are using third-party theme software.

If there is an installation, it is recommended to uninstall and delete it. 5.Uninstall and delete recently installed software.

6.Please back up the data in your phone (contacts, text messages, **, etc.) and then restore to factory settings. If the problem persists, please bring the purchase invoice, repair card and machine to the Samsung service center for professional after-sales engineers to help test.

According to your description:

1.The screen cannot be automatically locked, it is recommended that you try to set it up again:

Settings - Display - Screen automatically off - Select the time period.

2.After locking the screen, press the home button to keep the low brightness off, it may be that the brightness of the adjusted screen is low, it is recommended that you check again after debugging: Settings-Display-Brightness-Brightness Adjustment, and check whether it returns to normal after adjustment.

If the preceding methods persist, we recommend that you do the following:

1.Check whether a third-party software has been installed latest**, it is possible that the software is incompatible with the machine to cause this phenomenon, it is recommended that you try to uninstall it (Settings - Application Manager - Select ** - Uninstall);

2.If it does not return to normal, it is recommended that you back up the important data of the machine and restore it to factory settings.

3.If the problem persists, it may be a problem with the system software of the mobile phone, it is recommended that you bring the three-pack certificate and send the machine to the nearest Samsung service center for testing.

Summary. 1.Turn off your phone and restart it.

2.Update your phone's system version: Settings - About Phone (About Device) - Manual Update Automatic Update (Software Update System Update - Update). Note: Please back up the data (contacts, messages, **, etc.) in your device before upgrading.

3.If you have the latest version, please back up the data in your phone and try to restore the factory settings.

Samsung phone shows that the home screen has stopped.

Hello, I have seen your question and am sorting out the answer, please wait for a while Oh Samsung phone shows that the home screen has stopped.

1.Turn off your phone and restart it. 2.

Problems with the network.

Samsung phone can't lock screen to shut down, it is recommended that you:

1. Press and hold the power button of the mobile phone for 8-10 seconds to restart the machine (if it is a built-in battery, please press and hold the power button and the down volume button at the same time to restart the device for more than 7 seconds), and then tap the power button again - click "Power off".

2. If the machine supports removing the back cover, please remove the battery and reinstall the battery.

3. Remove the SIM card and memory card of the mobile phone and try to shut it down.

4. If it doesn't work, back up the data in the phone (contacts, multiple files, etc.) and restore the phone to factory settings.

If the problem persists after the above operations, it is recommended that you bring the purchase invoice, three-guarantee voucher and mobile phone to the local Samsung service center for testing by the engineer.

Flashing method. 1. After entering the phone master mode, you will see the following interface: use the volume up and down keys to select "install zip from sdcard". See red box. Then press the power button to confirm.

In the first step, we have copied the flash package file to the root directory of the SD card. So you should see this file name by now. Use the volume up and down keys to select".

Then press the power button to confirm.

5. Enter the next interface. Flashing begins. You'll see the following flash progress information and a green progress bar.

6. It takes about a minute, the flashing is over, and it returns to recovery mode. The following images are displayed on the lower half of the screen. You'll see an end of flashing notification

install from sdcard complete.", to tell you: the installation from the SD card is over.

The following information appears in the upper part of the screen. This is the same as the previous second interface. Now you have to select "++go back+++ to go back to the previous (first) recovery screen.

Press the power button to confirm.

7. Enter the main interface. That's when you can come to WIPE. Use the volume up and down keys to select "Wipe Data Factory Reset" to clear user data, and press the power button to confirm.

Use the volume up and down keys to select "wipe cache partition" to clear the cache partition data, and press the power button to confirm.

8. Finally, use the volume up and down keys to select "Reboot System Now" to reboot the phone, and the flashing will be completed.

1: Turn off the phone safely, and press and hold the volume up button + home + power button at the same time to enter recovery (blue English interface).

2: Enter the recovery interface for double clearing, (press the volume button to select, press the home button to confirm).

3: Press the volume down button to select wipe data factory reset, then press the power button to confirm, then select yes-delete all user data, and press the power button to confirm.

4: Press the volume down button to select wipe cache partition, then press the power button to confirm, then select yes-wipe cache, and press the power button to confirm.

5: After that, go back to the main interface of Recovery and select Reboot System Now to reboot your phone.

Question: What should I do if I forgot the password of my Samsung phone and can't turn it off?

Hello dear Samsung users:

According to your description, if the screen lock settings are grayed out and the words "Administrator, Encryption Policy, or Certificate Store" are displayed in the screen lock settings except for the password, this situation is due to the device encryption or encryption of the external SD card function set up in the phone. If you need to change the lock screen mode, you need to decrypt the device or external SD card first.

Operation: 1. Cancel device encryption. Method: Settings - General - Security - Decryption Device - Click "Decrypt Device" - Enter the lock screen password - Tap the words "Decrypt Device" at the bottom of the screen again - Wait for completion.

Note: The phone needs to be connected to a charger when unencrypting the device.

Samsung's official website has made a ** and Mao function tutorial for decryption device functions, please refer to:

2. Cancel SD card encryption. Method: Settings - General - Security - Encrypt External SD Card - Click "Close" in the lower left corner - Enter the password - Click "Apply" and wait for decryption.

After decrypting the device or external SD card, you can change the lock screen mode. Operation: Settings - Lock screen - Screen lock - Tap and enter the lock screen password - Select other lock screen methods such as "Slide to Unlock".

We welcome your comments on our services.

Do you have any software installed? This situation is not a software problem, it must be a problem with the keys of the prototype, go to the service point to check it.

1: Turn off the phone safely, and press and hold the volume up button + home + power button at the same time to enter recovery (blue English interface).

2: Enter the recovery interface for double clearing, (press the volume button to select, press the home button to confirm).

3: Press the volume down button to select wipe data factory reset, then press the power button to confirm, then select yes-delete all user data, and press the power button to confirm.

4: Press the volume down button to select wipe cache partition, then press the power button to confirm, then select yes-wipe cache, and press the power button to confirm.

5: After that, go back to the main interface of Recovery and select Reboot System Now to reboot your phone.

Question: What should I do if I forgot the password of my Samsung phone and can't turn it off?

If it's broken, take it to repair, how can you fix it yourself.

Open the back cover, remove the battery, OK

If the screen of the mobile phone cannot be locked, it is recommended:

1.Check to see if your phone has the Smart Screen feature turned on. (Settings - Device - Smart Screen) 2Check the duration of the mobile phone's background light: Settings-Display-Screen Timeout (or the screen will turn off automatically), and select the shortest time to try.

3.Tap the power button to see if you can lock the screen.

4.Check if you are using third-party theme software. If there is an installation, it is recommended to uninstall and delete it.

5.Uninstall and delete recently installed software.

If the problem persists, please bring the purchase invoice, repair card and machine to the Samsung service center, and a professional after-sales engineer will help you test it.

(1) If the mobile phone suddenly can't be clicked, don't keep clicking it, just like the computer mouse arrow, its internal operation can't work, let it rest for a while, if you keep pressing the phone, the life of the phone will decline.

2) If the phone has been in a black screen state, the phone has too many things to store, use the phone manager to clean up the phone memory.

3) After cleaning the phone, it is still easy to black screen, and the software failure is that the internal system cannot operate normally, long press the power on and off button and turn it off again.

4) The phone has been in the state of turning on the screen, and there is no response to what button is pressed.

5) Or let the phone screen turn on and ignore it until the power is exhausted, and then charge the phone and then charge the phone and display the charging status after a while, which proves that the phone is good.