What is the scope of the main maintenance of Desktop Maintenance?

The equipment is the computer, the computer system, (XP, 2003 and Win7 is the focus of our company's maintenance) a little bit of Linux, you can have a full understanding of the system.

Hardware maintenance, which is the ordinary computer assembly aspect, I don't know if you want to involve it.

I don't know if you want to learn the server part, the server side, the main thing is the permission of the file, that is, the management of the file share, the maintenance of the mail server, the maintenance of ftp, and the maintenance of **. Assignment of antivirus software.

Routers, switches, (especially the ** piece, you see how it transmits data, so that the analysis of network problems is faster).

Such a device, is cisco, 3com, Huawei, mainly learn cisco, everything else is the same, in fact, if you are only responsible for desktop maintenance, it is good to maintain from desktop to desktop switches.

How to maintain? If you have something to ask, you will systematically learn these aspects of knowledge.

The main responsibilities of a desktop application support engineer are: to maintain the desktop application environment of employees, solve problems in the operation and maintenance of their desktop applications, and help employees use desktop tools to complete their work smoothly.

Generally, there is no distinction between small units, and basically it is your job that is related to computers and networks. Of course, larger foreign companies or joint ventures may be very finely divided.

If it's just desktop maintenance, it's just an icon to clean up the redundant.

There are too many shortcuts on the desktop, it's too messy, clean them up and organize them into a folder called "Desktop shortcuts that are not commonly used".

Desktop maintenance is relative to server maintenance.

Desktop maintenance refers to the maintenance and management of desktop computers.

A desktop computer is a normal user machine, not a server.

To put it bluntly, it is to deal with the small problems that occur in the company's user computers.

hardware and software.

It's to make the desktop look neater, more beautiful, and so on.

Desktop maintenance includes:

1) Installation and maintenance of computer software;

2) Update and maintenance of computer hardware;

3) Installation, configuration and maintenance of operating systems;

4) Patch update of operating system software;

5) Installation, configuration and maintenance of databases;

6) Installation and maintenance of common software.

7) Virus detection and prevention.

8) IT asset inventory and inventory;

Antivirus, clean your computer, set up restore points, install and uninstall software, install your system, set up printers, and maintain your network.

Desktop operation and maintenance is the desktop operation and maintenance engineer, who is responsible for the management and daily maintenance of user terminals, and the work content is mainly divided into two aspects: one is to manage the allocation and transfer of equipment and properly record it. The second is to install software and apply policies to the terminal.

1. Hardware maintenance.

It mainly includes the deployment and maintenance of terminal equipment such as printers, PCs, laptops, and attendance machines. Desktop O&M engineers are responsible for recording the unique identification of devices and the people who use them.

Employees are responsible for the distribution of personal accessories such as laptops and the distribution of timecards. When an employee leaves the company, he or she is responsible for reclaiming and initializing the device. In the process of work, if there is a hardware failure of the equipment, it should be reported to the finance and the faulty components should be replaced.

2. Software maintenance.

The software is mainly responsible for the installation of the operating system, the installation of common software and the management of domain and security policies.

If the company has an AD domain, it should add the device to the domain, register detailed employee information in the domain, and unify the desktop security policy to ensure the safety of employees when using computers for work, and prevent the harm caused by the installation of unknown software.

Computer maintenance, network maintenance, printing and copiers, projectors, group **, computer room maintenance These can be said to be the content of desktop operation and maintenance.

For example, if an enterprise builds a new data center, hundreds or even thousands of terminals adopt the traditional mode, it will take at least a few weeks to complete the deployment from operating system to application software, installation and commissioning of business systems, network, storage, etc. However, if cloud desktops are used, especially when the hyper-converged cloud desktop solution is used, this delivery time can be shortened to a few days or even hours. Based on virtualization technology, the standard image template is completed in a unified manner on the backend, and the frontend can be turned on.

In terms of operation and maintenance, cloud desktops are easy to manage and maintain, ending the downtime caused by software system failures, and even if the terminal hardware is damaged, it only takes a few minutes to replace a new device with a new device.

The daily maintenance of the desktop cloud is convenient, and the teacher's side is used for the teacher's daily teaching work, and all terminals can be turned on when the class starts, and the terminals will enter the windows interface on the host side; After all classes are over, you can turn off the terminal with one key and leave the terminal in a standby black screen state. When adding a new end user, the management side only needs to generate a login desktop with one click.

Taking the next-generation cloud desktop vengd as an example, based on the advantages of the three-in-one architecture, it comprehensively helps the standardization of terminal computer desktops and applications in various industries, and the terminal computer desktops and applications can be centrally deployed and updated and unified operation and maintenance control, and the terminal computers are unified security reinforcement and protection to prevent all kinds of viruses, Trojans, network attacks and other terminal security incidents. All kinds of system and software failures can be solved by restarting, which greatly improves office efficiency.

There aren't many things to do with desktop maintenance, and if you designate a company, the work content is fixed.

First, installing the operating system is a basic skill, stable and error-free, and patches should be updated. You must be able to set the IP address, etc. You may need to take action on the permissions section of the domain, which usually you have administrator privileges.

Second, common software, such as Office, Photoshop, AutoCAD. Some software needs to be cracked, and it will be enough to install it once or twice.

Third, professional software, this general network management will tell you what to pay attention to. Some are web-based, while others have a special installation. Directly seek technical support from the manufacturer, which must be mastered to be proficient. It can be installed, it can be reinstalled, and no data can be lost when reinstalled.

Fourth, in the event of a system failure, there must be a certain data protection technology, generally prepare a few PE disks, and learn to save the data to the U disk even if it can basically work.

Fifth, the hardware will be disassembled and assembled when the hardware fails. It is better to be able to judge the fault, but it is not a necessary technology. It is often seen that the network manager moves the computer to the counter for repair.

Most of the work related to the stable operation of the system and data protection is in the hands of the network administrator, and the work of desktop maintenance is mainly software operation, settings, and version updates. There are also failures caused by human error, as well as questions about the use of company computers by new employees. There are not many things to deal with the real failures.