What should I do if the express food is broken? What should I do if the courier is broken?

1. Check the goods and sign for receipt.

When receiving the express, it should be disassembled and inspected in time. If it is an important item or a large amount of money, it is best to check it before signing for it.

2. Refuse to accept express delivery.

If you find that the outer packaging has been damaged when you receive the express, you can refuse it without opening it.

3. Communicate with the sender.

Of course, there are also some couriers that leave the object directly at your door when you are away. If you later open it and find that the object has been damaged. Communicate with the sender first, and then contact the sender.

4. Take photos to preserve evidence.

Another important thing is that when the object is found to be damaged, it is necessary to take pictures in time to preserve the evidence.

5. Insured compensation.

After communicating with the sender, if he bought the insured price, then he can directly apply for compensation with the insured price, if the other party did not buy the insurance, then this is a little troublesome.

6. Repair broken objects.

If there is no insurance policy, after the delivery person communicates. Generally, you will be asked to repair it first, of course, in the case of relatively minor damage.

7. Apply for compensation with invoices.

After the repair is completed, you can apply for compensation with the invoice. If it is something that cannot be repaired, then it can only be returned. If the courier company does not deal with the damage and does not care about the matter, then the only way to complain is to the courier company.

If the express food is shipped over and it is broken, then you contact the merchant's customer service to see if it will help you refund or return it?

Here's how:

1. If the recipient inspects the goods first and does not sign for the receipt, find the courier company to claim compensation.

2. If the recipient has received the goods and signed for the receipt, there is no responsibility with the courier company. If the recipient does not admit the damage, the sender needs to find the receiver of the courier company to give proof that the express mail is intact when sent.

3. Whether the sender sends the express mail and insures the price. If the insured price is compensated according to the insured amount, if the insured price is not insured, under normal circumstances, it will be compensated by 3 to 5 times of the freight, or 5 to 7 times the compensation, and the specific compensation depends on the express company.

The express compensation is determined according to the insured situation, and the compensation shall be made according to the insured amount in the case of the insured price, and in the case of no insured price, the compensation shall be made according to three times the express fee.

According to Article 47 of the Postal Law of the People's Republic of China, postal enterprises shall compensate for the loss of mail in accordance with the following provisions:

1) If the insured receipt mail is lost or completely damaged, compensation shall be made according to the insured amount; If part of the damage or the contents are short, the actual loss of the mail shall be compensated according to the proportion of the insured amount to the full value of the mail.

2) If the uninsured mail is lost, damaged or the contents are short, compensation shall be made according to the actual loss, but the maximum amount of compensation shall not exceed three times of the fee charged; **If the letter is lost or damaged, compensation shall be made at three times the fee charged.

Postal enterprises shall indicate the provisions of the preceding paragraph in the notices of their business premises and on the mailing documents provided to users, in a manner sufficient to attract the attention of users. Postal enterprises due to intentional or gross negligence caused by the loss of mail, or failure to perform the obligations provided for in the preceding paragraph, has no right to invoke the provisions of the first paragraph of this article to limit liability.

The courier sent is broken, that is the responsibility of the courier, if you send the courier to buy insurance, it is necessary to compensate for the courier according to how many times, if you do not buy insurance is broken, it should be the courier fee with you.

If it is the responsibility of the courier company on the road, and it is not you who broke it, you can call the courier company** and let them compensate.

What should I do if the courier you sent is broken? I sent a courier that also broke down, where did I stay? So he will give you a help belt, give you a single hand, so the tape can give you a single one, can't let you break it, you can rest assured that it is broken, then you can rest assured, so I think that if you don't lose our express, you won't lose it to where and where will it give you an explanation to stick it on?

If it is damaged because of violent courier, then find a courier company to settle the claim.

Express delivery is generally delivered to 3 5 days, if the time is too long and leads to adverse consequences can be claimed compensation, generally 3 5 times the freight.

China is planning to implement a real-name system for sending express mail, and the Ministry of Public Security has carried out a pilot project in Shaoxing, Zhejiang. During the Shanghai World Expo, it was also piloted in Shanghai for a period of time.

Once the trial officially begins, customers need to show their ID cards when sending express mail, and the salesman of the express company must open the package to check and verify the delivered items, and also register this information into the computer.

The recipient must also present their ID card to receive the courier. Industry insiders said that it can increase the safety factor of express delivery to a certain extent.

Legal analysis: due to the courier company, the food sent to the deterioration can be requested by the courier company to compensate, if there is insurance, according to the insured amount, if there is no insurance, according to 3 times the postage.

Legal basis: Interim Regulations on Express Delivery

Article 27 If the express mail is delayed, lost, damaged or the contents are short, the insured express mail shall be determined in accordance with the insurance rules agreed between the enterprise engaged in express delivery business and the sender; For uninsured shipments, the liability for compensation shall be determined in accordance with the relevant provisions of the civil law. The state encourages insurance companies to develop express loss liability insurance, and encourages enterprises engaged in express delivery business to take out insurance.

Article 35 Enterprises engaged in express delivery business shall establish and improve the responsibility system for safe production in accordance with the law to ensure the safety of express delivery services. Enterprises engaged in express delivery business shall formulate emergency response plans in accordance with the law and carry out emergency drills on a regular basis; In the event of an emergency, it shall be dealt with in a timely and proper manner in accordance with the emergency plan, and immediately report to the local postal administration.

<>1. If the express is found to be damaged when signing for the package, it can be rejected directly, and the courier will take the package away. Dusty shirts.

2. If it is found to be damaged after receiving the express, you can reflect and negotiate with the seller, and discuss with the seller whether to refund the deferred payment or reissue, which is a relatively simple and fast way to deal with it.

3. If the goods are damaged during the transportation process of the express company, you can contact the relevant express company to verify the specific situation, and the specific compensation will be confirmed and resolved by the buyer and the seller and the express company.

Legal analysis: In the absence of special provisions in the law, the corresponding legal responsibility shall be borne according to the principle of fault liability, and those who cannot negotiate can sue to protect their rights.

Legal basis: Article 45 of the Postal Law of the People's Republic of China Article 45 The provisions of this chapter shall apply to the compensation for the loss of mail and remittance within the scope of the universal postal service business. The provisions of the relevant civil law shall apply to the compensation for the loss of mail items outside the scope of the universal postal service.

The loss of mail refers to the loss or damage of mail or the lack of contents.

1. Who is responsible for the delivery of food that has broken for five days?

1. The enterprise operating the express delivery business is responsible. In the process of express delivery service, if the express mail is delayed, lost, damaged and the internal parts are inconsistent, the enterprise operating the express delivery business shall compensate according to law in accordance with the agreement with the user. If there is no agreement between the enterprise and the user on the compensation matters, the compensation shall be made according to the insured amount for the purchase of the insured shipment.

2. Legal basis: Article 897 of the Civil Code of the People's Republic of China During the custody period, if the custodian causes damage or loss of the custodian due to improper custody, the custodian shall be liable for compensation. However, if the gratuitous custodian proves that he or she is not intentional or grossly negligent, he shall not be liable for compensation.

Second, if the express is damaged, is it to find a merchant or an express delivery company?

1. Depending on the specific situation, the buyer needs to be responsible for the damage found in the package after signing. Before signing, be sure to see whether the outer packaging of the package is complete. If it is a fragile product, be sure to unpack and inspect the product in front of the courier.

Couriers are generally supportive, and visas can be refused if they are not supported. On the contrary, if the goods are damaged and found when signing, they can be directly rejected. Or contact the seller to resend the product.

The seller of the damaged goods will seek recourse from the courier for the loss;

2. The express company damaged the express mail in transportation, and the responsibility of the banquet is the express company. The buyer can contact the seller to request a reshipment, and the seller can request compensation from the courier. Damage to uninsured mail items will be compensated at three times the postage.

If both the consumer and the seller can provide proof that the goods are in good condition before packaging and before unpacking, the damage to the goods in Mingqing shall be borne by the courier company. If it is caused by the seller's problem, after the buyer returns the goods, the seller will refund the money, and the seller should bear the shipping cost.