YTO Express lost?What should I do if YTO Express is lost?

There is no way to confirm the loss by losing contact for a few days. You'll need to call customer service to confirm, of course, if you haven't received it for at least a week.

If you use the tracking number to find that the shipment has stayed in a certain location for five days and has not been updated, it is very likely that the shipment has been lost. If you are the sender, you should quickly take the child's receipt to the express outlet to inquire. Sometimes it is due to a problem with the system that cannot be updated.

In this case, the shipment is not stranded locally, but is in transit at a normal speed.

This is rare, but it has occurred. When we find that the courier does not move in one place, and it exceeds the normal time, we can check what courier company is sending our express mail. Search for the courier's **customer service** on the Internet and consult **customer service.

Before the consultation, you need to prepare your own express waybill number in advance for customer service inquiry.

If you lose your courier in online shopping, you can contact the merchant, and the merchant will contact the courier company to deal with it.

Find your local YTO Express.

Outlets. Make a claim for compensation. Bring the order.

Number. If you don't have an insured price, you can only compensate three times the amount of the freight.

Weigh it yourself.

Due to the different ways of dealing with different outlets, they are all private contractors, which is related to the person in charge of the outlets, some are not afraid of fines, then directly wait for customer complaints, and finally have to deal with them, it is better to solve them privately as soon as possible, once the complaint or arbitration has additional fines or fees, unless the amount is thousands, generally hundreds of 80 are directly solved privately.

You can directly inquire about YTO Express, if you can't find the logistics information, you can call YTO Express Company and ask them to ask them to check what's going on

Contact YTO Express and ask them to check, if you lose it, you will have to compensate.

This should be contacted by YTO, and the two parties will negotiate and make corresponding compensation.

If YTO Express loses the item, you can find the insured service in the YTO official **, and you can see the insured standard in this service. If the insured express is lost, you can contact **customer service to deal with compensation. If the lost shipment is not insured, you can contact the official customer service to make a claim with reference to the face bill agreement.

How to deal with lost couriers.

1. If the user loses something when buying something online, he only needs to contact the seller, and usually the seller will reissue it;

2. If the package sent by the user is lost, you can call ** to complain to the courier company, and under normal circumstances, you can still find it back, but it is also very common to find it, if you can't find it, you need to contact the courier company for compensation;

3. The amount of compensation for the loss of the express company is usually not more than three times the freight, and if the insured price is purchased in advance, you can compensate according to the insured price.

In the event of loss, damage or mutilation of the express mail, if the shipment is not insured, the letter category will compensate 2 times the service fee, and the parcel category will compensate for the value of the actual loss, but not more than 5 times the service fee. This article mainly writes about how to compensate for the loss of YTO Express, and the content is for reference only.

YTO compensation method: 1. If the express is a fragile product, YTO Express will not be insured for loss. 2. If the recipient does not sign for the receipt and the express is damaged, YTO Express will contact the sender to negotiate compensation.

3. If the express mail is insured, YTO Express will compensate in full according to the insured amount. 4. If the express is not insured, YTO Express will compensate according to 3 to 5 times the freight.

Extended Materials. In the future, I will never send YTO Express again, ** and then buy something, and I will also take the initiative to ask the merchant not to send YTO Express, otherwise, either I refuse to accept it, or change the merchant.

The things that my family sent me in August this year showed that they had signed for it 4 days ago, and others collected it on their behalf. So far, I have not received the goods myself, and no courier has given me any notice.

YTO's official **95554 is always busy and can't get through, and the YTO company concerned can't get through to all the related ** on the official website. The courier concerned, the ** in the screenshot below, also couldn't get through. YTO network ** customer service, four days to find four times, the reply is always, hello, we have been in contact with the salesman to deal with.

During the period**customer service gave me a courier**, called, and the other party asked me not to look for him. This is the service attitude of YTO Express, and the efficiency of the service, capitalized service. In the end, when my family went to negotiate the compensation, they only paid 300 yuan to my family, and my family kept telling me to forget it, but I think at least let Zhihu's friends know about the pit of Yuantong, and don't step on it in the future!

And if Zhihu's friends encounter the same situation as me, you must keep the evidence, and then go to the postal industry complaint applet to appeal.

The compensation for the loss of YTO Express is mainly divided into the following situations:

1.Insured Express: If the insured express is lost or completely damaged, it will be compensated according to the insured amount; If part of the damage or the contents are short, compensation shall be made according to the proportion of the insured amount to the full value of the mail.

2.Uninsured express delivery: According to the provisions of Article 47 of the Postal Law, postal enterprises shall compensate for the loss of mail in accordance with the following provisions:

1) If the insured receipt mail is lost or completely damaged, compensation shall be made according to the insured amount; If part of the damage or the contents are short, the actual loss of the mail shall be compensated according to the proportion of the insured amount to the full value of the mail. (2) If the uninsured mail is lost or damaged or the contents are short, compensation shall be made according to the actual loss, but the maximum amount of compensation shall not exceed three times the fee collected; **If the letter is lost or damaged, compensation shall be made at three times the fee charged.

Therefore, if your YTO Express is lost, you need to compensate according to the actual situation. If you encounter problems, you can contact YTO customer service for consultation and resolution.

Because the express company requires that the express mail of each outlet must be delivered to the customer within the specified time, but many outlets are too late to deliver, in order to avoid fines from the headquarters.

Therefore, sign for the delivery first or deliver the next day! This situation belongs to the express network false signing, according to the headquarters penalty provisions should be punished at least 100 yuan or more! Therefore, you can wait for 1 day first or call ** to the courier company to let them deliver it as soon as possible!

If you can't find the documents signed by the recipient or the handwriting is not signed by me, then the express outlets should be compensated according to the price and fined by the headquarters (false signature or loss of goods headquarters and the General Post Office punishment is very severe)!

Compensation for the original price. YTO Express, registered on April 14, 2000, is a private limited liability company belonging to the postal industry, headquartered in Huaxin Town, Qingpu District, Shanghai, with a registered capital of 821.22 million yuan and 1,229 insured people.

In 2013, 2014 and 2015, YTO achieved three consecutive increases in operating income and express delivery volume, in 2013 YTO operating income of 100 million yuan, in 2014 increased to 100 million yuan, in 2015 for 100 million yuan, two years of revenue growth of more than 75%; In 2013, the delivery volume of YTO Express was close to 1.3 billion pieces, and by 2015 it had increased to 3 billion pieces, and in two years, the express delivery volume increased by 130%.

Of course, you can get compensation, but the first must have a shipping base sheet It is best to have a courier receipt signature outside the bottom list Direct call YTO headquarters**95554 to complain and ask for compensation As for how much compensation depends on your luck Of course, you can provide the ** invoice of the bag, which indicates the value of the product and requires full compensation This is what you discuss Remember to hit the local branch to deal with, do not deal with the direct call to the headquarters ** Oh Only the headquarters is the fastest to deal with all express delivery is to find the headquarters to deal with the fastest Ha In addition, I have to say that to hit ** to YTO is to say that you complained about the local shipping branch Ha But only the headquarters can deal with and the fastest processing Hit so many words to give points According to what I said, there is no problem with the decision to directly find the headquarters to provide the shipping base and buy the bag ** ticket to ask for full compensation But the possibility of full compensation is not very ha, you can do it.

1. Whether the item is insured or not, the sender is free to choose, the maximum insured amount is 10,000 yuan, and the rate is 1%;

2. Compensation shall be made for the damage to the insured items according to the actual damage (the determination standard for the actual damage of the goods shall be calculated based on the average market price of the place where the goods arrive), and the loss of the insured items shall be compensated according to the declared value, but the maximum shall not exceed the insured amount;

3. Uninsured items: If the value of the application is less than 1500 yuan, the carrier will compensate according to the application value; If the value is more than 1,500 yuan, the carrier will only compensate 1,500 yuan;

4. For the damage to the uninsured goods, the carrier shall compensate according to the degree of damage according to 3 5 times of the actual freight (if the declared value filled in the waybill is lower than three times the actual freight, the compensation shall be made according to the declared value).

Measures for the Administration of the Express Market》 Article 20 In the process of express delivery services, if the express mail is delayed, lost, damaged and the internal parts are inconsistent, the enterprise engaged in the express delivery business shall compensate according to law in accordance with the agreement with the user. If there is no agreement between the enterprise and the user on the compensation matters, the compensation shall be made according to the insured amount for the purchase of the insured shipment. For the express mail that has not been purchased and purchased at the insured price, compensation shall be made in accordance with the "Postal Law of the People's Republic of China" and other relevant laws and regulations.

YTO Express compensation, according to the normal process of operation should be when the express in the normal delivery process if found out of the area, must notify the recipient customer of the express arrived at the place of the sharp annihilation, according to the customer's requirements for the express mail processing, if not notify the customer, the customer is not responsible for the costs incurred!