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1. First of all, call ** to the courier who sent the parcel, ask what is going on, and discuss the solution. If the courier can't solve the problem, you can find a courier company to deal with it. It can also be handled by the seller, and the buyer is not held responsible.
2. You can also appeal through ** or log in to the State Post Bureau and the postal administrations of provinces, autonomous regions and municipalities directly under the Central Government**, or you can use WeChat, letter or fax to appeal. Article 42 of the "Interim Regulations on Express Delivery" stipulates that if a person fraudulently collects, dismantles without permission, conceals, destroys, resells or illegally inspects another person's express mail, which does not constitute a crime, shall be punished by public security administration in accordance with the law. Enterprises engaged in express delivery business have the provisions of the preceding paragraph, or illegally detain express mail, the postal administration shall order corrections, confiscate illegal gains, and impose a fine of not less than 50,000 yuan but not more than 100,000 yuan; if the circumstances are serious, a fine of between 100,000 and 200,000 yuan shall be imposed, and it may be ordered to suspend business for rectification or even revoke its express business license.
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If you can't find it, tell the seller that the seller will ask for compensation from the courier company, and you can directly apply for a refund or ask the seller to send a new one.
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If you take the courier by mistake, you can find the courier company. The courier is responsible, because they have to deliver the courier to the customer on time.
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Generally, the express station is monitored by cameras, like this case, you directly find the people at the express point, let them call up the monitoring for you, and determine who took your express? Then call the police.
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Ask your courier to be taken by the wrong person, then first you have to find the supermarket supervisor, to see if he remembers the person who took it as a courier, and then there are general supermarkets have monitoring, you can check the monitoring, and then the person took the wrong key, his courier may have fallen in the supermarket, then you can contact him according to the address on his package, tell him that you took the wrong courier, these are good solutions.
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It depends on the specific situation, if the supermarket is set up by express delivery, a site dedicated to receiving and placing express mail, then the loss of the item is the responsibility of the express site, but if you ask the courier to temporarily put the item in the supermarket, the supermarket staff does not have the obligation to keep it for you, and there is no charge for it, this responsibility can only be borne by yourself.
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If the courier company causes the wrong place, it is necessary to contact the courier company for feedback and processing in time, such as the sender's personal reasons for the courier to send the wrong place. If the express delivery is sent to the wrong place due to the sender's reasons and causes the receipt, if the signatory refuses to return it, there is no way. Express delivery, also known as express delivery or express delivery, refers to a new mode of transportation in which logistics companies (including freight**) through their own independent networks or in the form of joint ventures (i.e., networking) will quickly and safely deliver documents or packages entrusted by users from the sender to the recipient's door to door (hand-to-hand).
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Being taken incorrectly is a problem of the courier, and the courier can help find it or pay for it. If the courier does not handle it, you can complain to the courier company, and if the courier company does not handle it properly, you can also complain to the post office.
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Then go directly to the merchant and say that you didn't receive the courier, and the merchant will deal with it, regardless of whether it is a fact that you have not received it by others.
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In this case, you can contact the courier, look at the store monitoring together, and see if you can find it back, if you can't find it, the general courier will consider himself unlucky to compensate you, but it is not his responsibility.
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If you are paid to let the supermarket keep it for you, you will let the supermarket owner compensate if it is free of charge, which is difficult to explain clearly, and then the courier will contact you to confirm that your courier is placed in the small supermarket If you do not have your consent, you can complain about the courier Otherwise, you can only admit that you are unlucky.
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If your delivery is picked up by the wrong person, then you should contact customer service and tell him that the delivery has been lost and ask him to communicate directly with the delivery company.
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The delivery outlets are also responsible for helping to find the express, after all, the status of the receipt is displayed, which means that the outlets have arrived and then delivered, so you can contact the delivery outlets to help check whether the express has been signed for or something else.
If the courier has delivered it to you (such as the community gate, the mailroom of the work unit, etc.), and it was deliberately taken away by others, you can call up the monitoring, or call the police.
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It is normal for unmanaged couriers to be taken by the wrong person, so in this case, you have to consider yourself unlucky. Do not receive express delivery, it is recommended to put it in the rookie station, or a place with a unified archive, so that no one takes the wrong one, and someone manages it, so that it will not be lost.
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Contact the courier company immediately and respond to the situation as soon as possible. Whether your express delivery is due to the mistake of the courier company, or the department responsible for sending and receiving express delivery of your own company has a problem, when you are not sure of the reason, you must first respond to the courier company in time to understand the situation. If an employee of the courier company reports that the courier has been signed by someone else in your company, then you can abbreviate the target of the courier.
Contact your own company to send and receive couriers.
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If your courier is taken by someone else by mistake, or it is fraudulently claimed, then you can contact the courier to ask for a solution. The courier is responsible for this kind of thing, and he is responsible for finding the courier or making compensation.
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If your courier has been picked up by someone else. You can call up the store's surveillance to see who took it. If you can't find someone.
You can only use the excuse that you have not received the goods. Request a refund. Or check the rest of the couriers to see if anyone has lost their couriers in the store.
The delivery of the person who was able to take the delivery by mistake must still be in the store.
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The courier was taken by someone else, I think it will be recovered, because it will be registered when you pick up the courier, so you can find the aunt who stored the courier to help you contact it, and you can exchange it back.
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If you take the wrong courier, you can first contact the seller and ask him to find the courier, you can also investigate the monitoring of the courier to see who took it, and see if you can find this person? Complaints can also be made.
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You can report it to the courier and ask the courier to contact the person, or call the police.
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First, check the monitoring to see if you can find the person who took it wrong, and then contact the courier to see if you can help with it.
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In this case, you can call up the monitoring to see if you can see who took it. If you agree to put it in that position at the time, it is useless to complain.
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The courier was taken by the wrong person, and there really isn't much that can be done about this.
Only go to the courier station to check and check the monitoring to see who took it wrong. The express station is responsible for this matter, and it is enough to go to the person responsible.
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If the courier is taken by the wrong person, then you can adjust the monitoring if there is monitoring at the door of the supermarket, you can adjust the monitoring, see who took the courier, and then seek a solution.
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What should I do if someone picks up the wrong courier? The courier was taken by the wrong person, how can you be um? If you look for a courier, you can find their headquarters, well, they will get it back for you, and if you can't find it, he will compensate.
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If you just store it there, people are not responsible, you yourself have no points taken away by others, if he is an accountant distribution, then he is responsible, not I forgot to take it, he should compensate.
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You can find customer service, or the person in charge of the supermarket, the courier, etc. If it is a valuable, you can also call the police to deal with it.
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There are two specific situations in which the courier is taken away, the first is that it is placed in any place without consent, or it is directly signed by others at the express delivery point. At this time, if the courier company fails to fulfill its responsibilities, we can refund directly and let the courier company compensate the seller; The second situation is that with the consent of the parties, it is placed in a certain position, and the buyer needs to bear it. However, there is a condition here, that is, the courier needs to prove himself, and he is indeed put in the corresponding position.
Many times, we encounter the first situation, now more and more courier companies are unwilling to deliver to the door, and even casually put ** in a certain location. At this time, we have the right to claim compensation from the courier company, and the other party can report to the relevant departments if they refuse to compensate.
1. The courier company is responsible.
According to the regulations of the courier company, the courier must be delivered according to the location specified by the customer, or signed by the ** person face-to-face. However, with the development of the times, the current express companies are becoming more and more inflated, many of them are directly placed at the logistics point for the parties to pick up, and even some are casually placed in the community express cabinet, send a text message or call ** yourself and leave directly.
In the face of this situation, the courier company needs to be responsible for the loss of the express, and it is they who have not fulfilled their due responsibilities and obligations. The customer can provide evidence directly to the seller, and the courier company will pay the seller after applying for a refund. You can also complain yourself and let the courier company compensate you.
2. It has been placed in a certain location as agreed.
In another case, the courier is placed in a fixed position or handed over to the ** person according to the customer's requirements, such as express cabinets, community supermarkets, and friends. In this case, as long as the courier can prove that he did put the courier in a certain location or handed it over to someone, then the courier company is not liable.
As for the bearer of responsibility, it depends on the situation. put it in the courier locker and go to investigate the surveillance video; If you put it in the supermarket, you will go to the person in charge of the supermarket; Let a friend** receive it and go directly to a friend.
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This is easy to do, if you take the wrong courier, immediately contact the customer service of the courier company, and let him find you to take it. Then it is delivered to the hands of a real courier.
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Call ** to the courier to explain the situation the courier will give you back, this is not your responsibility is the responsibility of the courier, if the mail can not be found back, the courier will compensate you for the courier items, because you must sign to receive the mail, if you do not sign it proves that you did not receive the mail.
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Answer that it is repackaged, return it to the express station, and explain that it is not your own package, it is your own wrong or the courier sent the wrong one, and you can find and get your own express again, as long as you do not damage someone else's package.
It is best not to contact the recipient, at most it is to explain the situation to the post station staff, and you will generally be asked to take it back and be negotiated by the post station staff.
The key to the question is that people have called the police.
It took two days to find out.
AnswerFirst of all, you make sure that you have not damaged the contents of the goods, and then put it back in the courier box, if the goods are damaged, you can only compensate, in the police station, you can explain that you did not intentionally take the wrong reason, express that the goods are not damaged, if the damage is willing to compensate.
If the other party asks for compensation, it is best to negotiate the compensation with the other party at the police station to prevent the other party from extorting money in the future.
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After you get your own, talk to the courier point, don't worry about this, if you don't receive the goods yourself, the buyer can report the mistake and will compensate him.
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Talk to the courier and ask him to tell the donor, and then mediate and talk about it together.
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This may have been taken by himself, or it could have been taken by someone else, but you didn't take it anyway, isn't it possible that you have to pay him one here?
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Return it, or call ** to inform the owner, otherwise wait for the police to find the door!
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This has nothing to do with you, the mistake is also someone else's mistake, and he will solve it himself.
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Legal analysis]: 1. Contact the courier company in time to respond to the situation and negotiate the chasing. 2. Be sure to contact the sender as soon as possible to take the initiative to contact the courier company.
3. Or choose to contact the salesman who sent the mail to negotiate to help retrieve the express. 4. If the express delivery is sent to the wrong place due to the sender's reasons and causes the receipt, if the signatory refuses to return, there is no way to return it. 5. When the express arrives and is signed, contact the recipient to return it.
Legal basis"Postal Law of the People's Republic of China" Article 47 of the postal enterprises shall compensate for the loss of the mail in accordance with the following provisions: (A) the loss or total damage of the insured mail, in accordance with the insured amount of compensation; If part of the damage or the contents are short, the actual loss of the mail shall be compensated according to the proportion of the insured amount to the full value of the mail.
2) If the uninsured mail is lost, damaged or the contents are short, compensation shall be made according to the actual loss, but the maximum amount of compensation shall not exceed three times of the fee charged; **If the letter is lost or damaged, compensation shall be made at three times the fee charged. Postal enterprises shall, in the notice of the place of business and the mail documents provided to the user, instruct the letter to indicate the provisions of the preceding paragraph in a manner sufficient to attract the attention of the user. Postal enterprises due to intentional or gross negligence caused by the loss of mail, or failure to perform the obligations provided for in the preceding paragraph, has no right to invoke the provisions of the first paragraph of this article to limit liability.
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Summary. Dear, hello, you can return it if you take the wrong courier from someone else, and you can take it to the collection point.
Dear, hello, you can return it if you take the wrong courier from someone else, and you can take it to the collection point.
Legal analysis: The express delivery should be returned in a timely manner, and there will be no problems, and if it is illegally occupied, it needs to bear the corresponding legal responsibility. If the real consignee or consignor refuses to return it after being asked for it, it constitutes an illegal act of embezzlement of public or private property, and the property involved in the case is clearly trapped of more than 5,000 yuan, and the refusal to return it constitutes the crime of embezzlement, and the other party has the right to initiate a criminal private prosecution to the Chonghao People's Court in accordance with the provisions of Article 270 of the Criminal Law, to investigate the criminal responsibility of the suspect in the crime of embezzlement, and at the same time to advocate the return of the embezzled property.
If it does not reach 5,000 yuan, and the encroaching party refuses to return it after being demanded by the other party, the other party also has the right to initiate a civil lawsuit to demand that the encroaching party not be allowed to return the embezzled property. Legal basis: Article 122 of the Civil Code of the People's Republic of China provides that a person who has obtained improper benefits without a legal basis has the right to request the return of the improper benefits.
Article 985:Where the gainer obtains improper benefits without a legal basis, the person who suffers losses may request that the gainers return the benefits obtained, except in any of the following circumstances: (1) payments made for the performance of moral obligations; (2) the repayment of debts before they become due; (3) Repayment of debts knowing that there is no obligation to pay.
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