Superior hotel waiter standard 4 stars .

1. Supervise and guide employees to complete the reception task according to the regulations, and the excellent supervisor is to complete this management function in the uninterrupted inspection.

2. Communication - the supervisor must have the ability to deal with interpersonal relationships, deal with emergencies and solve emergencies in daily business.

3. Coordination - the on-site work has a close relationship with various departments, and the supervisors must have strong horizontal contact ability and coordination ability.

4. Plan and truth - the supervisor should cooperate with the manager to formulate various plans and be responsible for the specific organization and implementation.

5. Control - master the business work and make it carry out and carry out normally according to the procedures and specifications.

6. Training - the supervisor is the teacher of the staff, should know the training method, should have a deep understanding of service knowledge, attitude, skills, professional habits, and can set an example for employees. All the service standards that employees are required to meet can be accurately demonstrated and satisfactorily explained.

7. Encouragement - the supervisor should lead by example, set a good example, and trigger subordinates to actively innovate at any time, so as to produce professionalism.

8. Evaluation - supervisors should take the lead, work in the front line, have a full understanding of product quality and employee performance, make fair evaluations and use this as the basis for rewarding, punishing, promoting and demoting employees.

As follows:

1.Basically, all five-star hotels will be equipped with gyms and swimming pools. In most five-star hotels, these facilities are free for guests.

So, if you go to a five-star hotel for a stay, you can ask about the front desk, where the gym and swimming pool are. Of course, try to ask about the fees, as some hotels are not free for guests.

2.Concierge service. Five-star hotels will generally have a bellman who will take you to the hotel's front desk to check in and help you take your luggage upstairs or store it.

Of course, in the country, it depends on your mood whether to tip or not. There are many hidden concierge services, such as airport pick-up and drop-off services. After booking a hotel, you can choose to pick up and drop off from the airport, and some hotels even offer car rentals.

Of course, many hotels are chargeable. Fees may also be determined based on your membership level.

3.Room upgrade service. In fact, five-star hotels will often launch some preferential activities, or have some other preferential treatment for members.

For example, if you are on your honeymoon or a premium member of the hotel, you can apply for an upgrade service at the front desk when the hotel room is not full, and it is not impossible to stay in the most expensive suite at the lowest price. And this one is often ignored by many tourists.

Many hotels offer spa services, and not just for guests. However, it is indeed not acceptable to ordinary people, and a service is almost the same as a one-night stay.

Of course, many hotel spas offer some free services for guests, but the only way to do this is to continue to spend money.

5.Designated room service. This one is mainly for old customers, or high-level VIPs.

If you are a regular customer of a five-star hotel, you can choose this room directly when booking a room, as long as the room is not sold. Because many tourists have been staying in one room of the hotel for a long time, they may not be used to changing to other rooms.

6.Complimentary afternoon tea. Many five-star hotels have executive lounges, and the executive lounges will provide free afternoon tea service.

Of course, this service is only for premium members or regular customers. This kind of service is not available to the average hotel guest. If you've signed up for a premium membership in a five-star hotel, don't miss it.

7.Consecutive Stays Offer. In fact, the room ** of a five-star hotel is not as constant as we imagined, for example, if you stay for four or five days, you can apply for a free night and other activities with the hotel.

If you choose to stay all year round, then the ** for one night is less than half of the usual external price. If a five-star hotel room is about 1,500 a night, and you sign a one-year contract, the average is about 400-500 per day.