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Anonymous users2024-02-06a. Quantitative standards for waiter grades.
General provisions: In order to improve the enthusiasm of front-line personnel, obtain the corresponding income more reasonably and fairly, and achieve the principle of more work, more learning, less work, and no work can be eliminated, this standard is formulated.
A-level waiter (high service) quantitative standard:
1. Be able to clearly grasp the contact of various departments of the company, the company's various charging standards, the reception capacity and room functions of each room, the membership card activities launched by the company, and the company's driving routes. Be able to be 100% accurate in the assessment and be able to clearly describe it to the guests.
2. Be able to clarify your job responsibilities and achieve full marks in the assessment.
3. Be familiar with the company's food knowledge, wine knowledge, and **, and be able to accurately introduce customers in actual work.
4. Be proficient in the operation of various facilities and equipment in various areas: TV, air conditioner, disinfection cabinet, audio, projection, electric desktop, song orderer, air purifier, water dispenser, lighting, etc.
5. Have the ability to train new employees.
6. Ability to order food for guests independently, take the initiative to sell dishes to guests, and give guests the ability to reasonably match dishes.
7. Be proficient in the functions and operations of Order.
8. Those who can clearly know the hygiene standards of the restaurant and can strictly implement them.
9. Be able to master the service process formulated by the company, and achieve the highest score in the assessment and the full score in the actual operation.
10. Have a strong self-motivation and teamwork spirit.
11. Those who know all kinds of service etiquette and can properly quote them in their work, meet guests, company leaders, and colleagues on various occasions and take the initiative to say hello.
12. Be able to independently complete the tasks assigned by superiors.
13. Have a strong sense of discipline and legal system, and strictly abide by various systems and laws and regulations.
14. Have good psychological quality and quick response ability.
15. Have the ability to deal with emergencies and the ability to correctly handle simple complaints.
Grade A (high service salary standard): 3000 + wine commission + tip.
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