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Hello. 1. First of all, the responsibilities and authority of each department must be clarified, so that the heads of each department can clearly understand the functions and work objectives of the department. In this way, we can avoid the phenomenon of mutual blame and duplicate processing of problem handling;
2. Establish regular management meetings, establish a platform for communication and exchange for various departments, and put management and coordination issues on the table;
3. Specially designate a general person in charge of coordination (generally by the human resources department.
In case of disputes or problems that are difficult to coordinate, the general person in charge is responsible for communicating and coordinating them;
4. Do some management training in communication and coordination to improve the comprehensive quality of managers in various departments;
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From your question, you can guess that you are the leader of a company and belong to the manager.
Your problem is a bit big, and it is difficult to have a definite model, because the situation of each unit is different, different enterprise nature, different production processes, different institutional settings, different personnel composition, and other factors determine the uncertainty of this problem.
But this question is not without a clue. I want to understand the mystery of management well, I recommend you to read a book, the master of management in the United States, Peter Drucker's "The Practice of Management", which is the foundation of modern management.
The book proposes that the essence of management is: managing the enterprise, managing managers, managing employees and work. Your questions are basically included in the content of management managers, mainly in terms of goal management and self-control.
From my personal practice, I believe that coordinating the relationship between various departments of the company mainly solves the following problems:
First of all, let's analyze what are the causes of interdepartmental conflicts? Generally speaking, most of them are due to conflicts caused by the overlap of job responsibilities leading to kicking the ball or fighting for credit, feeling aggrieved that the leader's evaluation is unfair, and some departments are not in the right position, and overstepping their authority to command or instruct other departments.
Second, on the basis of identifying the cause of the problem, we can prescribe the right medicine and take targeted measures to solve it.
If it's due to a lack of segregation of responsibilities, it's the responsibility of the company's leaders. Although many things need to be done by multiple departments, it is basically possible to separate responsibilities. Don't encourage other departments to help one department do what they should be doing, even though helping each other may seem like a sign of teamwork.
This can be done occasionally at the beginning of the construction of the enterprise, but when it develops to a certain stage and forms standardized management, this practice should be avoided as much as possible.
If the leader's evaluation is unfair, this is the leader's self-examination. Although the leaders will praise some people and be dissatisfied with some people because of their poor work, they should try to be objective and fair in their evaluation, so that everyone can be convinced. Sometimes a leader unconsciously praises a person, which creates an impression in the minds of employees:
The leader was very good to him. So they will be afraid of him on the surface, but they will hate him in their hearts. In fact, this is also bad for him.
If some departments are too arrogant, especially some departments with real power, such as the finance department and the business department, they often think that their regulations are the most important and everyone must follow them. For example, the finance department will always talk about the financial system and ask people how to comply with it, so they don't know that everything can be flexible. For example, the business department will always think that business development is the most important, and other departments must cooperate, don't you know that each department has the importance of each department, and everyone is working hard for a common goal.
The management principles that enterprises need are: the principle of allowing individuals to give full play to their strengths, cohesion of a common vision and a consistent direction of effort, building teamwork, and reconciling individual goals and common well-being.
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First of all, we must be familiar with every aspect of the operation of the enterprise, have a deep understanding of the operation mode and process of the company's business, know which places are the key points of the company's business, know where there may be problems, and most importantly, know what the relationship between human resources and these places is. Only by having a deeper understanding of the company's entire business process can we better cooperate with the work of other departments and play a more effective and forward-looking role in each department.
Second: a reasonable division of labor among various departments.
Third, build a close partnership with the department manager.
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Find a consultant to come up with some ideas, and then there's a change of boss.
It has to do with the decision-makers.
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The personal experience is to establish the schedule, listing, delivery date, feeding period, production period, inspection period, the department that needs support, the person responsible for follow-up, and the general coordinator. This table should be updated daily by email or shared. Or have a board in the company conference room, so everyone knows what they're going to do.
Moreover, the coordinator should be the boss, supervisor, or salesman authorized by the boss, otherwise what you say will not have appeal.
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1. It is necessary to enhance understanding and strengthen communication between departments. One-sided information often leads to discussions on employment, workload, and responsibilities after a certain problem is exposed, and if the results of this discussion are not effectively dredged, it is easy to cause estrangement between them. Judging from the current situation, the communication channels and effects have been improved compared with before, but the communication channels are still not enough and need to be continuously strengthened.
2. Part of the management documents.
It needs to be updated and improved. The content of some job responsibilities, internal systems, and system documents has not met the existing requirements. Although the company has a sound management system on the surface.
And the operation of this management system will not have major problems at this stage, but if you want to further improve the management level of the enterprise, these documents must be improved and updated in time.
3. The interface between departments should stipulate the corresponding responsibilities, and communicate regularly on the performance of duties.
Coordination between departments is also called horizontal communication. Horizontal communication refers to the communication between people who have a relatively equal position of authority in the organization. Because it's a level-level relationship, it's less threatening to each other, and it's not as related to punishment as the communication between superiors and subordinates.
Horizontal communication can take the form of formal communication or informal communication. The latter approach is often predominant, especially when formal or pre-planned communication plans are not achievable, and informal communication is often an extremely effective remedy.
Horizontal communication has many advantages: First, it can simplify procedures and procedures, save time and improve work efficiency.
Second, it can enable various departments of the enterprise to understand each other, help to cultivate a holistic concept and spirit of cooperation, and overcome the tendency of self-centeredness. Third, it can increase mutual understanding and mutual concession between employees, cultivate friendship between employees, meet the social needs of employees, and enable employees to improve their interest in work and improve their work attitude.
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It depends on the angle from which you ask this question:
Therefore, on the premise of clarifying the responsibilities of each department, it is best to let the departments have a mechanism or atmosphere of mutual supervision and mutual "supervision".
2.If you are a department manager: be clear about your own responsibilities, be clear about the responsibilities of others, and be clear about the bottom and upper limits of your boss's expectations.
Do your job well, know what others are doing and whether they are doing well; What the boss wants, whether what he wants is within your duties, you must do a good job within your duties, not what you do within your responsibilities that is good for you (the boss doubles its appreciation), and does not harm others and does not make enemies, on the contrary, you must think twice before acting. Be an upright person (that is, not sleepless at night), help others when they are in trouble, and dig holes in your workplace road with fewer enemies and fewer people; But others are really bullying you and can't be soft, when it's time to fight back, you have to fight back to let everyone know that you are not a turtle but a hedgehog, but people don't offend me, I don't offend people, I wish you to establish a leadership image, otherwise your subordinates in the department can't raise their heads when they go out, no...
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Communicate; Every department in the enterprise has its own functions and responsibilities; But each department is an integral part of the business; Therefore, they are inseparable, so the coordination between departments is particularly important; Communication can not only promote the communication between colleagues, but also enable them to cooperate with each other in their work, help each other, and create value for the enterprise at the same time, they are also happy; The cooperation of the department cannot be restricted by the system, because with the system, everyone can only bury their heads in this way for the sake of life, and there is a lack of communication and motivation!
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Communicate; Every department in the enterprise has its own functions and responsibilities; But each department is an integral part of the business; Therefore, they are inseparable, so the coordination between departments is particularly important; Communication can not only promote the communication between colleagues, but also enable them to cooperate with each other in their work, help each other, and create value for the enterprise at the same time, they are also happy; The cooperation of the department cannot be restricted by the system, because with the system, everyone can only bury their heads in this way for the sake of life, and there is a lack of communication and motivation!
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It is important to answer the first impression left on the other person, so when you meet for the first time, you should be very careful in dress, speech and behavior, and do not give people a sloppy and rude image. Remember that people who dress appropriately, are polite, and have a good conversation are most popular. It is also important to remember the name of the other person on the spot when they introduce themselves, which is also a form of respect for others.
Secondly, in daily activities, everyone will have a general understanding of each other's personality, for example, some people are more introverted, and some people are more cheerful and lively. This is the time to decide what kind of people you want to communicate with in depth, because it is obviously unrealistic to want to be good friends with everyone (the kind that you talk about). After all, no matter what, there is always a relationship between relatives and distances.
In the end, the hierarchy in the community requires you to put yourself in the right position, even if it advocates democracy, then don't challenge the authority of people at a higher level than you, because, often in this case, it will only be you who suffers, so to complete the tasks assigned to you steadily, you can also help your friends from time to time, which is still very good for your interpersonal relationships.
Clubs can be a platform to help you broaden your network, or they can be just a place for you to spend your time, but in short, you will always gain something by trying while you are still young.
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