American Tourists Stranded in Hurricane: Does a Five Star Hotel Only Save Guests and Ignore Others?

A few days ago, a group of American tourists were trapped by a hurricane on the Caribbean island of St. Thomas, and tourists were desperately and anxiously waiting for rescue on the island without water and electricity. On Sept. 8, a rescue boat from the Marriott, a five-star hotel, arrived in a hurricane, and stranded tourists thought they saw hope, but the Marriott rescue ship rescued guests staying at the Marriott and left non-hotel guests on the island.

Tourists are reportedly facing the devastated U.S. Virgin Islands. The island's water, electricity and gas have all been cut off, shops are sold out, and hotels are either submerged or sold out. Fragments of collapsed buildings and trees littered the streets, clogging road traffic.

Part of the terminal of the international airport was torn apart by the hurricane and crashed to the ground.

The Marriott rescue ship was thought to be a lifesaver, but it left the island of Santo Tomas for Puerto Rico with 200 empty seats and 35 stranded tourists.

The ship's staff said it was a Marriott rescue ship and could not accommodate guests who had not booked a Marriott, and the tourists were in disbelief. The ship was called "Ferrie del Caribe", and after a search by tourists, it was found that the ship claimed to be able to accommodate 1,800 people.

There were 35 passengers stranded at the pier, and they all posted messages on social media ** complaining about Marriott's inhumane behavior. The majority of these travelers have already left St. Thomas through personal channels.

In a statement from them, Marriott confirmed that they have a plan in place to save their guests. "We are continuing to monitor Hurricane Irma closely, we have hurricane plans in place and our hotel teams are trained to implement them," it said. ”

We have not received any news of any injuries from our guests at this time. We are assessing the extent of the impact of the hurricane on each hotel and are working to fully restore operations at those affected by the storm, with the safety and security of our guests as a top priority. ”

In response to accusations that they left people on St. Thomas regardless of the lives of non-hotel guests, Marriott responded by saying, "On September 8, we rescued about 600 hotel guests from St. Thomas and sent them to Puerto Rico. Some tourists who are not our hotel customers are also waiting on the pier, hoping to leave with them. ”

As a receptionist, you must be flexible, depending on what kind of person the other party is, and don't force it if it seems that it is not suitable to show your ID card

Don't talk nonsense, you can live if you want, it's not bad.