High speed rail ticket refund and change rules 2021

High-speed rail ticket refund and change rules 2021

1. The real-name high-speed rail ticket will be sold by all real-name tickets, and the real-name high-speed rail ticket will be directly read by the system when changing the passenger's identity information contained in the original ticket, and passengers do not need to show valid identity documents.

2. In the regulations on the change of high-speed rail tickets, if the original ticket is purchased in cash, the difference in the verified fare of the new ticket is higher than the original ticket price, and the refund of the fare difference (all in cash) if the new ticket price is lower than the original ticket price.

3. If the original ticket is purchased by bank card (including the purchase of tickets at 12306**), if the fare of the new ticket is higher than the price of the original ticket and the difference in fare needs to be charged, the full amount of the new ticket must be paid by bank card, and the original ticket price shall be returned to the bank card used for the original purchase of the ticket according to the regulations of the issuing bank; If the fare of the new ticket is lower than the fare of the original ticket, the refund amount shall be refunded to the bank card used for the original ticket purchase in accordance with the regulations of the issuing bank.

4. The refund of the high-speed rail ticket can be changed once after departure to the ticket departing on the same day, if there is no train that can be changed on the same day, the ticket will be invalid. All tickets are non-refundable after departure.

5. If the date of the ticket after the change (including the change of arrival station) is during the Spring Festival, the refund fee will be charged at 20% of the face price of the ticket.

Article 40 of the Railway Passenger Transport Regulations stipulates that in the event of missale or purchase of tickets, a new ticket shall be issued at the departure station. When the fare should be collected at an intermediate station, at the station where the original ticket arrives, or in the train, the replacement ticket will be issued and the fare difference will be collected. When the fare should be refunded, the station and the train shall compile a passenger transport record and submit it to the passenger as a proof of the refund of the fare difference from the time of boarding to the proper arrival station, and shall transport the passenger to the proper arrival station by the most convenient train, without charging any handling fee or refund fee.

High-speed rail ticket change regulations:

1. If the change is made 48 hours before departure, the train within the pre-sale period can be changed; Within 48 hours, you can change to the train before 24:00 on the day of the ticket date; After departure, you can change the train before 24:00 on the same day; Void the next day.

2. If it is less than 48 hours, you can change the train on the same day, and you can also change the train within two hours after departure.

Extended information: The new regulations require that the change of train tickets for ordinary trains must be handled before departure, and in case of special circumstances, it must be handled within 2 hours after departure with relevant certificates and the consent of the stationmaster. If it is a bullet train ticket, it is not subject to the above restrictions.

If the passenger with the EMU ticket does not catch the EMU train, the ticket will not be invalid, and you can go through the change procedure. In fact, the visa procedure for changing the night has nothing to do with the validity of the ticket.

The conditions for the change are:

1. The train ticket has not expired, that is, the train has not yet started (except for the ticket of the bullet train).

2. Tickets for the train on the date to be changed must have been sold and there must be a remaining amount of tickets.

On June 10, 2015, the Ministry of Railways promulgated a new policy for changing train tickets, which allows passengers to change their arrival destinations more than 48 hours before the departure of the original ticket.

The time limit for changing the high-speed rail ticket is as follows:

1. More than 48 hours (exclusive) before departure: other trains within the pre-sale period can be changed;

2. Within 48 hours (inclusive) before departure: You can change to other trains before departure, or other trains between the departure time and 24:00 on the ticket date, but you cannot change the train on or after the ticket date;

3. After driving: You can change to other trains on the same day.

High-speed rail ticket rebooking:

1. If you purchase a high-speed rail ticket on the 12306 platform, you can go through the change procedures at the 12306 platform or the window designated by the high-speed rail station;

2. If you purchase a high-speed rail ticket at the manual ticket window, automatic ticket vending machine, or railway ** ticket office at the high-speed rail station, you need to go to the designated window of the high-speed rail station to go through the change procedures;

Article 14 of the Railway Passenger Transport Regulations Tickets shall be purchased at the ticket office of the carrier or the salesperson. In the case of transportation capacity, the carrier or the sales** person shall issue tickets according to the requirements of the ticket purchaser.

Carriers can provide round-trip tickets, connecting tickets (referring to tickets with seats and berth numbers at the place of transfer or return), fixed, irregular, stored, fixed and other ticketing services to facilitate ticket purchasers to purchase and use.

Article 34 If a passenger is unable to board the train on the date specified on the ticket, he/she may, on the premise that the train has the capacity, apply for a visa for early or later boarding. The visa procedure for changing the night must be no later than 2 hours after the departure of the car, and the application must be made at least 48 hours before the departure of group passengers. If the original ticket has checked baggage, the words "checked baggage of the original ticket" shall be marked on the back of the new ticket after the change and the station name stamp shall be affixed.

When the EMU train ticket is changed to a later ride, the postponement time shall be within the pre-sale period of the station ticket.

Article 27 The station shall check the tickets of passengers and personnel entering and leaving the station, and the train shall check the tickets of passengers on board. Passengers who must purchase reduced fares and various travel permits with certificates should check the corresponding documents. Ticket inspection should be marked with a check mark.

Legal analysis: 1. After the ticket pre-sale period is extended to 60 days, no refund fee will be charged for refunds made more than 15 days (exclusive) before departure.

2. Before driving at the departure station, special circumstances can also be within 2 hours after driving. If you book a train ticket online and have not exchanged it for a paper ticket, you can log in** no later than 2 hours before departure to go through the refund procedures.

3. Group passengers must apply at least 48 hours prior to departure.

Legal basis: Article 34 of the Railway Passenger Transport Regulations If a passenger is unable to take the train on the date or train number specified on the ticket, he or she shall go through the visa procedures for early or postponed the train on the date and number specified on the ticket, and under special circumstances, it can be handled within 2 hours after the start of the train with the consent of the stationmaster. Passengers holding EMU train tickets are not subject to the restriction within 2 hours after departure when they change to other EMU trains on the same day.

Group travelers should travel no later than 48 hours before departure. During the pre-sale period of the station's ticketing and on the premise that it has the transportation capacity, the station shall handle it, take back the original ticket, replace it with a new ticket, and indicate the words "original change" on the face of the new ticket; If the original ticket has checked baggage, the words "original ticket checked baggage" shall be indicated on the back of the new ticket and the station name stamp shall be affixed. When necessary, railway transport enterprises may temporarily adjust the method of rebooking.

1. What are the rules for refunding and changing high-speed rail tickets?

1. The rules for refunding and changing high-speed rail tickets are:

1) After the ticket pre-sale period is extended to 60 days, no refund fee will be charged for refunds made more than 15 days before departure;

2) Before the departure station, under special circumstances, within 2 hours after the departure, if the train ticket is booked online and the paper ticket is not exchanged, you can log in** no later than 2 hours before the departure to go through the refund procedures;

3. Group passengers must apply at least 48 hours prior to departure.

2. Legal basis: Article 815 of the Civil Code of the People's Republic of China.

Passengers shall take the flight according to the time, flight number and seat number shown on the valid ticket. If a passenger travels without a ticket, overrides, skips a class, or takes a preferential ticket that does not meet the conditions for price reduction, he/she shall pay the fare in addition, and the carrier may charge an additional fare in accordance with regulations; If the passenger does not pay the fare, the carrier may refuse carriage.

If a passenger under a real-name passenger contract loses his ticket, he or she may request the carrier to report the loss and reissue it, and the carrier shall not charge the fare or other unreasonable fees again.

Article 816.

If a passenger is unable to ride at the time recorded on the ticket due to his/her own reasons, he/she shall go through the refund or change procedures within the agreed time limit; If the application is overdue, the carrier may not refund the ticket and shall no longer bear the transportation obligation.

2. Under what circumstances can I change my ticket?

If you want to change your booking, you can do the following:

1. If it is an ordinary train, the change can only be made before departure. However, in case of special circumstances, you can take the relevant certificate and handle it within two hours after driving with the consent of the stationmaster;

2. If it is an EMU or high-speed rail train ticket, you can change the ticket at any time before departure, and you can only change the train number of the day within 2 hours after departure;

3. Buy tickets online, if you haven't picked up the tickets, you can change them online no later than 2 hours before the train departs. However, if you have taken the ticket or it is less than 2 hours before the train departs, you need to go to the train station window to change the ticket;

4. The change can only be made once, and only the date of travel and the number of trains can be changed, and the information such as the place of departure, the place of arrival, and the name of the passenger cannot be changed.

Ticket change regulations 1, friends who cannot take the train according to the specified time, date and train number can only apply for change, and there is only one chance to change. 2. More than 48 hours before departure, you can change to other trains during the pre-sale period. (Remember more than 48 hours, excluding 48 hours).

Time limit for rebooking1. If the passenger has booked a ticket online at 12306 but has not picked up the ticket, he can log in to the official website of 12306, select the corresponding ticket in the "Completed Order", click "Change", and then select the ticket again.

2. If the passenger has booked a ticket online and has already collected the ticket or bought the ticket at the window, he can only go to the ticket window of the railway station to make a change.

3. More than 48 hours (exclusive) before departure, you can change to other trains within 60 days of the pre-sale period;

4. Within 48 hours before departure, you can change to other trains before departure, or to other trains from after departure to the day after departure, and do not apply for changes on the day after the ticket date.

5. After driving, passengers can still change to other trains on the same day, but they can only change at the station where the ticket is issued, and the tickets changed after driving cannot be refunded.

6. Tickets that have already been changed to "change to station" will not be changed.

7. Within 48 hours and 15 days before departure, if you change to another train more than 15 days before departure, and refund the ticket 15 days before departure, a refund fee of 5% will still be charged.

8. If the date of the changed ticket is during the Spring Festival, a 20% refund fee will be charged when the ticket is refunded.

Legal basis: Railway Law of the People's Republic of China

Article 11 A railway transport contract is an agreement that specifies the rights and obligations between a railway transport enterprise and passengers and shippers.

Passenger tickets, baggage tickets, parcel tickets and cargo waybills are part of the contract or contract.

Article 12 Railway transport enterprises shall ensure that passengers take the train according to the date and train number indicated on the ticket and arrive at the destination station. If a passenger is unable to board the train on the date or train number indicated on the ticket due to the responsibility of the railway transport enterprise, the railway transport enterprise shall, at the request of the passenger, refund the full fare or arrange for another train to arrive at the same destination station.

Article 14 Passengers shall hold valid tickets. For those who take the train without a ticket or with an invalid ticket, the fare shall be repaid and the fare shall be added in accordance with the regulations; If the delivery is refused, the railway transport enterprise may order it to get off the train.

Legal analysis: The refund rules after the high-speed rail change are as follows: 1. More than 48 hours (exclusive) before departure, other trains within the pre-sale period can be changed (no refund fee will be charged for refunds more than 15 days (exclusive) before departure.)

If the ticket is more than 48 hours before the departure time of the station, a refund fee of 5% of the fare will be charged when the ticket is refunded); 2. Within 48 hours before departure, you can change to other trains before departure, or you can change to other trains between 24:00 on the day of departure and the date on the ticket, and no changes will be made on the day after the date on the ticket (if the ticket is more than 24 hours but less than 48 hours before departure, a refund fee of 10% of the fare will be charged when refunding; If the ticket is less than 24 hours before departure, a refund fee of 20% of the fare will be charged when the ticket is refunded); 3. After driving, passengers can still change to other trains on the same day, but they can only change at the station where the ticket is issued, and the ticket changed after driving cannot be refunded **The change service time is 6:00 and the change on 12306 must be no later than 30 minutes before the train departure, otherwise you can only go to the railway station to change the ticket (during the Spring Festival, the refund fee after the train ticket change will be charged at 20% of the face of the ticket).

6. Train ticket refund location: After the user's train ticket is successfully booked online, regardless of whether it is exchanged for a paper ticket, it can be changed and refunded at the station ticket window.

Legal basis: Notice of China Railway Corporation on Further Optimizing the Rules for Change and Refund 2. In order to maximize the use of ticket resources for more passengers, reduce the waste of capacity for ticket occupation, and facilitate the itinerary adjustment of passengers who already hold tickets, when there are remaining tickets on other trains, they can be reissued to the same ticket in the city. Specifically, more than 48 hours (exclusive) before departure, you can change to other trains during the pre-sale period; Within 48 hours before departure, you can change to another train before departure, or you can change to 24:00 on the date of departure after departure

For other trains between 00, changes will not be made on or after the day after the ticket date; After the departure, passengers can still change to other trains on the same day, but they can only change at the station where the ticket originated.