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Don't know if you sell cakes and have them delivered to your door? Did the customer forget the cake they ordered? Have you ever reminded in time, it will definitely be broken if you put it for a night.
In line with the principle of customer first, communicate and negotiate with customers to solve problems. If a customer asks for a cake, you give it to him for free, otherwise the money will be refunded. Eat a trench to grow a wisdom, lose money to buy a lesson.
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No matter how hot the weather is now, after all, it is still quite cool at night, how can your cake go bad if it is left out overnight. Is there a problem with the quality of your cake or the cake has taken a long time to make? How to compensate, you have to negotiate with others, see that other people's requirements are not too excessive, just agree to others!
In case there is a problem with the quality of your cake and it is reported by others, it is very troublesome.
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Compensation can be negotiated. The shelf life of the cake is very short, and it needs to be used quickly.
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Someone else bought a cake from you, put it away, and it broke one night, and it is difficult to compensate because it is impossible to determine.
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Did he put it here with you and tell you when he came to get it? Are you sure you keep it for him? If he put it here by himself and there are no other conditions, then there is no need for compensation.
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Let's see what the customer has and then negotiate and solve it! You should not think that this is a bad thing, because from this matter you have to learn how to deal with similar situations in the future, or plan ahead to prevent such incidents from happening again.
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It's not artificial, I think he'll understand, as for how to compensate you to negotiate a settlement
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Ask him where he put it.
It's hot. Cakes have a short shelf life.
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Legal analysis: If the cake bought in the cake shop is damaged, the consumer can also demand compensation from the producer or operator for ten times the price or three times the loss, in addition to the loss; Where the amount of increased compensation is less than 1,000 RMB, it is 1,000 RMB.
Legal basis: Article 148 of the Food Safety Law of the People's Republic of China If a consumer suffers damage due to food that does not meet food safety standards, he or she may claim compensation from the operator or the producer. Producers and operators who receive consumer compensation requests shall implement a first-bear responsibility system, pay compensation first, and must not pass the buck; If it is the responsibility of the producer, the operator has the right to recover from the producer after compensation; If it is the responsibility of the operator, the producer has the right to recover from the operator after compensation.
If a consumer produces food that does not meet food safety standards or sells food that he knows does not meet food safety standards, in addition to claiming compensation for losses, he or she may also demand compensation from the producer or operator for ten times the price or three times the loss; Where the amount of increased compensation is less than 1,000 RMB, it is 1,000 RMB. However, there are exceptions to the defects on the labels and instructions of the food that do not affect food safety and will not mislead consumers.
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Summary. Hello, I am glad to answer for you: when you buy spoiled goods, consumers can claim compensation from the merchant for three or ten times the price paid.
The consumer may claim compensation for personal injury suffered by the consumption of the food, or the producer or seller of the food may be required to pay compensation ten times the price of the food.
Hello, I am glad to answer for you: when you buy spoiled goods, you can claim compensation from the merchant for three or ten times the price paid. The consumer may claim compensation for personal injury suffered by the consumption of the food, or the producer or seller of the food may be required to pay compensation ten times the price of the food.
Twigs accompany the cavity. Article 148 of the new Food Safety Law stipulates that "if a consumer produces food that does not meet food safety standards or sells food that he knows does not meet the safety standards for early food training, in addition to claiming compensation for losses, he or she may also demand compensation from the producer or operator for ten times the price or three times the loss; Where the amount of increased compensation is less than 1,000 RMB, it is 1,000 RMB. Therefore, compared with Lu Congwei's 2009 Food Safety Law, this provision adds a "guarantee" penalty of 1,000 yuan and the option to claim compensation of 10 times the price or 3 times the loss, in other words, once a producer or seller violates the food safety law, the amount of compensation they face is at least 1,000 yuan.
What should I do if the cake I purchased online is seriously damaged?
You can complain to the merchant.
It's useless to complain about him.
Where the rights and interests of consumers are infringed, they may negotiate a settlement with the proprietor or request a consumer association or other mediation organization established in accordance with law to mediate Kailead; If it is impossible to negotiate or fail to mediate, it can be reported to the relevant administrative department of the Mainland; If an arbitration agreement is reached with the operator, it may be submitted to an arbitration institution for arbitration. If it still cannot be resolved, a lawsuit may be filed in the people's court.
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