The train is suspended, how can I refund my ticket, how can I refund my ticket due to the train bein

Train ticket orders booked through non-member channels need to be clicked after entering**"My Ctrip"-"Non-Member Orders", according to the system prompts, fill in the contact phone number in the order and get the verification code to find the order.

The refund requirements are as follows:

1.**If you have not collected the ticket and the time before departure is more than 3 hours, you can enter "My Ctrip" and click on the train order to apply for a refund according to the prompts.

2.**Successful, the ticket has been collected or the time before departure is less than 3 hours, you need to bring the original valid ID of the passenger used to purchase the ticket and the train ticket to the refund window of the railway station before departure.

If you apply for a refund, the refund railway office will charge you a refund service fee ranging from 5% to 20%. (Minimum charge of 2 yuan).

The Railway Bureau will charge a refund fee for each ticket on a tiered basis

More than 49 hours before departure, 5% handling fee; Between 25 and 49 hours before departure, a handling fee of 10%; Within 25 hours before departure, 20% of the handling fee will be charged;

The refund shall be refunded to the original payment account within 20 working days. The final refund is subject to the actual refund of the Railway Bureau.

If you have any questions in the future, please follow Ctrip*** (ictrip) to find us, click "Micro Service - Manual Service" between 9:00 and 18:00 to inform the order number and specific matters, and a specialist will verify it for you.

Good news to you! As long as you follow and bind Ctrip*** (ictrip), and reply to the word "binding" or "association" on WeChat, you will have a caring partner to accompany you Using WeChat to book, it is convenient and fast, and there are a series of rich features such as "My Exclusive - Fan Benefits" to surprise you who love travel

**How do I get a refund for a purchased ticket?

If you have not exchanged for a paper ticket and it is no later than 2 hours before departure, you can apply for it in **;

Within 2 hours before departure, you can only apply at the ticket window installed at the station with a bank POS machine;

If the paper ticket has been exchanged, the paper ticket shall be handled at the ticket window of the station;

Those who purchase tickets with their second-generation resident ID cards and go through the check-in procedures with their second-generation resident ID cards and exit the station without taking the train.

After confirmation, it shall be handled in accordance with the regulations;

If the train gets off the train due to injury, illness or the carrier's responsibility, it shall be handled at the station where you get off according to the regulations with the passenger transport record issued by the conductor.

It's exactly the same as your situation **There is no refund option on it, which is too unreasonable, because it is a monopoly, so many times it depends on the people to supervise and condemn, and they will gradually improve. In the event of a suspension, a full refund should be issued. I plan to keep calling customer service during the day until I quit!

It's so tired that the people have to urge them!

Legal analysis: 1. Open the 12306 client, switch to the "Order" hail trouble page, and click the "Paid" icon.

2. In the "Untraveled Orders" list, select the ticket that has been suspended.

3. Click the "Refund" button on the "Order Details" page.

4. Click "Refund Now" in the lower right corner.

6. After the refund is successful, the refund amount and "business number" can be displayed.

Legal basis: Civil Code of the People's Republic of China

Article 814 The contract of carriage shall be formed when the carrier issues the ticket to the passenger, unless otherwise agreed by the parties or otherwise customary in the transaction.

Article 800 J-15 Passengers shall take the flight according to the time, flight number and seat number recorded on the valid ticket. If a passenger travels without a ticket, overrides, skips a class, or takes a preferential ticket that does not meet the conditions for price reduction, he/she shall pay the fare in addition, and the carrier may charge an additional fare in accordance with regulations; If the passenger does not pay the fare, the carrier may refuse carriage. If a passenger under a real-name passenger contract loses his ticket, he or she may request the carrier to report the loss and make up for the source, and the carrier shall not collect the fare or other unreasonable fees again.

Suspension of train tickets can be resolved in the following ways:

1. If the refund is not charged for the refund caused by the suspension of the flight, the refund will be refunded according to the boarding situation. If you are unwilling to refund the ticket, you can ask the railway department to extend the validity period of the ticket;

2. You can also change the ticket, but the change can only be done once, and the round-trip ticket and connecting ticket cannot be changed; And there is no handling fee for the change, and the fare will be refunded and the fare will be compensated.

Points to note for ticket refunds:

1. When the passenger goes through the refund procedures in person, if he or she is unable to present the original valid identity document of the ticket and the original valid identity document used when purchasing the ticket, he or she shall go to the railway public security card gate of the station to apply for a temporary identity certificate and go through the refund procedures;

2. When the agent goes through the refund procedures on behalf of others, he or she shall present the ticket and the original valid ID of the passenger used in the purchase of the ticket, but there is no original valid ID of the passenger used in the purchase of the ticket. There is no charge for changing the arrival service. Passengers can choose a train with a spare ticket more than 48 hours before the departure of the original ticket.

If you have obtained a paper ticket, you can apply at the designated ticket window at the station, or if you have not exchanged for a paper ticket, you can also apply at 12306**.

Legal basis: Article 814 of the Civil Code of the People's Republic of China.

The contract of carriage shall be formed when the carrier issues the ticket to the passenger, unless otherwise agreed by the parties or otherwise in the trade customs.

Article 815.

Passengers shall take the flight according to the time, flight number and seat number shown on the valid ticket. If a passenger travels without a ticket, overrides, skips a class, or takes a preferential ticket that does not meet the conditions for price reduction, he/she shall pay the fare in addition, and the carrier may charge an additional fare in accordance with regulations; If the passenger does not pay the fare, the carrier of the side hall stall may refuse to carry the passenger. If a passenger under a real-name passenger contract loses his ticket, he or she may request the carrier to report the loss and reissue it, and the carrier shall not charge the fare or other unreasonable fees again.

Legal analysis: If the train is suspended, the ticket can be refunded directly, and if the refund caused by the suspension does not charge a refund fee, the ticket will be refunded according to the boarding situation. If you are unwilling to refund the ticket, you can ask the railway department to extend the validity period of the ticket.

If the train is suspended, you can go to the train station window to apply for a refund. Refunds can also be made through the mobile app. There is no handling fee for refunds if the train is not in service.

If the air-conditioned train cannot be repaired during operation due to the failure of the air-conditioning equipment, the air-conditioned fare for the unused section shall be refunded.

Legal basis: Article 49 of the Railway Passenger Transport Regulations shall handle the following provisions when the passenger refunds the ticket due to the carrier's responsibility, and no refund fee shall be charged:

1) At the departure station, the full fare will be refunded.

2) At intermediate stations, the difference between the fare collected and the fare of the section taken will be refunded, and the full fare will be refunded if the distance taken is less than the minimum mileage.

3) At the arrival station, the difference between the collected fare and the used part of the fare will be refunded. The unused portion is less than the mileage of the calendar code, and the mileage is calculated according to the minimum mileage.

4) When the air-conditioned train cannot be repaired during operation due to the failure of the air-conditioning equipment, the air-conditioned fare of the unused section shall be refunded.

If you have successfully purchased a ticket on 12306, but the train is suspended.

In this case, you can get a free refund. You can refund the ticket directly on 12306, or you can go to the window of the train station with the passenger's ID card.

1. Railway 12306 will remind passengers of the specific suspension train and the final refund time through mobile phone text message.

2. Open the 12306 client, switch to the "Orders" page, and click the "Paid" icon.

3. In the "Untraveled Orders" list, select the ticket that has been suspended.

4. Click the "Refund" button on the "Order Details" page.

5. Click "Refund Now" in the lower right corner.

7. After the refund is successful, the refund amount and "business number" will be displayed, and it is recommended to save the screenshot.

Legal analysis: If the train is suspended, the money for the train ticket purchased by the passenger will not be automatically refunded, and the refund procedure will be required. According to the railway department, passengers who have purchased tickets for suspended trains can apply for a full refund at stations across the country with valid ID documents within 30 days from the date of suspension of the train.

Passengers who purchased tickets on the Internet and did not exchange them for paper tickets can directly apply for a refund on the official website of the railway 12306** within 30 days from the date of suspension of the train. Passengers who take the halfway return train to Yinchuan for refund can apply for a refund at the ticket office of the station within 10 days with a valid ID card.

Legal basis: Notice of China Friendship Railway Corporation on Matters Concerning Ticket Change and Refund Article 1 If a passenger cannot take the train according to the station, date and train number specified on the ticket, he or she shall go to the station to go through the visa procedures for early or postponed boarding before the departure time specified on the ticket.

How to get a full refund if the train is suspended. 1. Passengers holding paper tickets (including those who have already collected them) can apply for a full refund at any refund window nationwide within 30 days (including the day) from the time of receipt of the notice to the date of travel on the ticket.

2. Passengers who have purchased tickets but have not yet collected their tickets at 12306** can apply for a full refund from the time of receipt of the notice to 30 days after the date of travel on the ticket (including the day of the sail on the ticket).