Tmall complaints? 10. Tmall complaints?

Regarding Tmall complaints, if there is a problem with the product you bought, the seller does not reply to you, you can call Tmall customer service.

There's no point in complaining about that, the point is that if you're buying something, it doesn't matter if you can receive it, and there's no point in complaining. If you don't want their stuff anymore, just get a refund, there's no need to complain and waste your time.

If I can't be useful, you can complain.

What's the use of this complaint business, the merchant is really unlucky when you meet you, you should ** complain about the express, if not, the express official website complaint, within 7 days of satisfactory resolution, in the postal administration complaint, it will definitely be useful.

It is recommended to save the chat history, and play the express ** to open the recording, to make sure that the interception is not allowed to go back, in fact, the seller intercepted it back, and when the time comes, according to the complaint that the goods have not been received, as long as the money can be refunded, most of the Tmall customer service is a robot reply, you have to find a manual customer service to solve, as long as the money can be returned, pull this store into the blacklist.

As long as the content of your complaint is correct and true, it should be successful and useful.

Direct refusal, vexatious.

**The platform itself is not at fault, first of all, the operator should be honest when doing business on this platform, and then **Strengthen approval, supervision, and crack down on violators. I also bought a fake on the ** network, although it is only 10 yuan, but the integrity and professional ethics of this business, like this kind of business should be **, disappear.

Tmall complaint: Open Tmall**, log in to Tmall, find the complaint order, click the "complainant" option, the page will automatically jump to the complainant page, fill in and select the reason for the complaint, fill in the complaint description truthfully, upload the voucher, and click to submit the complaint application after filling in.

1. First of all, open Tmall's ** and log in to your account.

2. After logging in, find "My**" at the top of the page and click on the treasure you want to buy.

3. Find the order you want to complain about and click on the "Complaint Merchant" option.

4. After clicking "Complaint Merchant", the page will automatically jump to the complaint page, fill in the reason for the complaint, fill in the complaint description truthfully, upload the voucher, and must fill in the option with *.

5. After filling in, click Submit Complaint Application to complete the submission.

6. After the buyer submits the complaint application, the seller has 24 hours to process and prove it, and then wait for the intervention of Tmall customer service to give the complaint result within about 3 working days.

Notes:1. It is best to add ** as evidence when applying.

2. Don't use the right to complain at will, let alone maliciously complain.

Tmall's specific practices for complaining about merchants are as follows:

1. First click "My**" on the home page of **.

2. Then click on "Bought Baby", as shown in the figure below.

3. Select the store that needs to be complained about and select "Complaint Merchant".

4. Find the type of complaint that needs to be complained, and here we use "unfulfilled promise" as an example.

5. Then select and fill in the "Complaint Type", "Complaint Reason", "Complaint Description" and "Upload Voucher".

6. Write the ** number, click "Submit", and you have complained to the merchant.

Mao used no, a gang. If something goes wrong, your complaint is perfunctory, and it will be delayed until the matter is over. Either there are all kinds of problems that ask you to come up with evidence, and you come up with evidence, and the seller will explain whatever he wants, and it will be over again.

Tmall sellers are really disgusting.

It's too rubbish, ** shopping for more than ten years for the first time encountered such a problem, spent hundreds of dollars to buy a pair of shoes, put on the morning to send the child to school heel wear, will walk home, change shoes to put band-aids to work, shoes back and forth for about half an hour, apply for a return refund, after the shoes are returned, the merchant refused because they were worn, I said I was worn, told the seller the details, the seller said that this is not within the scope of seven days no reason to return, this is the explanation to me, apply for Tmall customer service intervention, The customer service said that you should try the shoes and should not wear them out for a walk, and you wear them out to walk and have wear and tear that affects the secondary sales, so it does not belong to the scope of seven-day no reason to return! If you can try out the shoes to grind your feet, you still wear out your feet and hurt yourself, and the shoes can't be returned to yourself to suffer a dumb loss, please ask Tmall if you encounter such a problem, let you suffer a dumb loss, you spend hundreds of dollars to buy shoes, wear out your feet and hurt yourself, and refuse to sign and return a pair of shoes that can't be worn to you? Why should consumers be held to bear all the losses?

According to the situation you encountered, it should have hit the free shipping door, the following is a similar case, please refer to it.

Now Tmall** can be said to be traps everywhere, at present, following Tmall's "invoice door", there is a "information door", "free shipping door", please pay special attention to the children's shoes of the customer service group! Once the above three rights protection is established, they will face a penalty of 6 points each time!

**References for customer service facing the above three scams:

1. Q: Is there an invoice? Answer: There is an invoice (there is no deduction of 6 points, two deductions of 10,000 deposits). Complete.

4. Q: I haven't opened online banking, can I remit money Answer: Please buy through Alipay (the buyer takes the initiative to stop and deduct six points for remittance; 12 points will be deducted for inducing buyers to remit money).

5. Q: I am going to a remote area in Inner Mongolia, Xinjiang, do I have to pay the courier fee? Answer: Please follow the instructions on the webpage to make the purchase payment. (Within the promised range, six points will be deducted and two will be deducted 12 points).

6. Q: I used another Want Want to buy a baby, please send me the scattered rock site and ** to confirm? A: Please take a picture of the Want Want ID of the payment and contact us. (6 points will be deducted for leaking customer service information, and 24 points will be deducted for serious impacts).

7. Q: I made a mistake, could you please help me close the transaction? Answer: The customer service does not close any transaction, the buyer can close it by himself. (No buyer is allowed to close the transaction voluntarily, and six points will be deducted).

In the new regulations, the transaction is closed without payment, and now the source model is no longer able to complain about the sale of the negotiator for breach of promise. So you're going to appeal.

On October 26, 2012, Tmall will not accept a complaint against a Tmall merchant for breach of commitment under the following circumstances without establishing an order or establishing an order but not making payment:

1) Tmall merchants refuse to provide invoices or refuse to provide invoices in the promised manner (except for specific commodities, which are detailed in the implementation rules of the ** Rules);

2) Tmall merchants who have joined the credit card payment service refuse to provide the above services.

Complaints that have been initiated before the effective date of this announcement shall be implemented in accordance with the rules before the effective date of this announcement; Complaints initiated after the effective date of this announcement (including the effective date) shall be implemented in accordance with this announcement.

If there is a blackmail situation, even QQ screenshots are better to be saved. You can submit it to the appeal.