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We apologize for the inconvenience.
If your device does not respond when you click the power button and does not turn on, we recommend that you perform the following steps to troubleshoot the device:
1.Caused by poor or abnormal battery contact: It is recommended that you reinsert the battery to restart the attempt, if you have other batteries, it is recommended that you replace them;
2.It is recommended that you use the standard charger to charge for about 30 minutes, and then press and hold the power button again.
If the problem still cannot be effectively solved, it is not ruled out that it is caused by the failure of physical buttons or related power management components, for your normal use in the future, we recommend that you take the time to go to a nearby Lenovo authorized repair station for specific testing and treatment.
If you have any other doubts during the subsequent use of the mobile phone, you can log in to the following platform to communicate with us:
1. Lenovo mobile phone and tablet PC enterprise platform.
2. Lenovo asks (
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Hello: This situation is generally caused by the virus in your mobile phone is not cleaned and killed, it is recommended that you link your mobile phone to the computer, and then turn on the application treasure function of Tencent Computer Manager, and then use the anti-virus function of the application treasure to carry out a comprehensive and thorough anti-virus for your mobile phone, you can click here**The latest version of Tencent Computer Manager: Tencent Computer Manager**.
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When the power is off, you will press and hold the "Volume Down Button" and the Power button at the same time, after entering the blue font interface, click the "Volume Down Button" to locate "Wipe Data Factory Reset", and then click the "Power Button" to confirm, you can restore the factory settings, and then there is no password after rebooting. Slow age.
Power off while holding the Small House, Volume, and Power on Hail Mode buttons. Wait for about 5 seconds to go to recovery, select the third item, OK, select the fourth item, OK, and reopen the phone, OK.
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We apologize for the inconvenience.
If your device does not respond when you click the power button and does not turn on, we recommend that you perform the following steps to troubleshoot the device:
1.Caused by poor or abnormal battery contact: It is recommended that you reinsert and remove the battery to try to restart, if you have other batteries built poorly, you can replace them for comparison;
2.It is recommended that you use the standard charger to charge for about 30 minutes, and then press and hold the power button again.
If the problem still cannot be effectively solved, it is not ruled out that the physical button or related power management and other components are faulty, for your normal use in the future, we recommend that you take the time to go to the nearest Lenovo authorized maintenance station to have Qingheng body detection and processing.
Official after-sales site inquiry.
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So how did I fix it in the end? My broken phone was like this this morning.
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Dear Lenovo users, hello!
Dear Lenovo users, hello!
According to the description, the phone does not turn on and use properly. It is recommended that you try to confirm and operate:
1. Whether it is caused by the battery being out of power, try to charge it for half an hour and then turn it on.
2. Remove the back cover of the phone, remove the battery, and then try to turn it on.
3. If the battery is charged, the boot has a response, and it is stuck in the boot interface and cannot enter the system normally.
This situation is more likely to be caused by a system abnormality (especially if you have flashed third-party firmware before, or if you have rooted the system). We recommend that you take the time to go to your local Lenovo after-sales service center and have an engineer help restore the system to use, or to check the hardware. You can log in to the official website to check the address:
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Dear Lenovo users, hello!
We apologize for the inconvenience caused to the normal use of your device.
According to the description, the phone won't turn on. It is recommended that you try to confirm and operate the following:
1. Whether it is caused by the battery being dead and the charger is damaged, try to replace the charger and turn it on after charging for half an hour.
2. Disassemble the back cover of the mobile phone, unload the battery and restart it to see or wipe the metal contacts of the battery with alcohol before trying.
3. If it is an abnormality caused by flashing the third-party firmware or damaging the system after rooting, you need to re-flash the system to resume the use of the system.
4. According to the description, because the mobile phone has been dropped before, it may be caused by the power button itself or the motherboard-related abnormality, and this situation needs to be taken to the local Lenovo after-sales service center to let the engineer help detect and solve it.
You can log in to the official website to check the address:
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Motherboard burned? The battery burned? Nothing else.
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Hello. We apologize for the inconvenience.
If your device is still in a dead state and does not improve, it is recommended that you replug the battery and try to restart
a.Please recall whether it appears under individual software or operations, such as specific software and third-party software, it is not ruled out that it is caused by compatibility problems, it is recommended to uninstall and observe or replace other software of the same type for use;
b.It is recommended to optimize the equipment system:
You can use software such as Le'an Security and 360 Mobile Phone Security Guard to adjust and improve the stability of the equipment system on a regular basis;
During use, you can close unused background programs to ensure that there are enough running memory and other resources to support the current program running.
It is recommended to uninstall useless or infrequently used software, which can prevent such software from starting automatically and occupying running memory;
c.The above operations cannot be significantly improved, so it is recommended that you back up the fuselage data and perform a factory reset.
2.If it cannot be improved after restarting, it may be caused by abnormal system files or data loss on the motherboard of the device, and you need to flash and check the device. Due to the risk of flashing the machine and may lead to non-insurance, it is not recommended that you deal with it yourself, please take the time to go to the repair station and the engineer will assist you in testing and processing.
You can access:
Find the nearest site. The business hours of the maintenance site are usually from 9:00 to 18:00 from Monday to Sunday, except for holidays, and the stations will be slightly adjusted according to their own operations.
If you need other help, you are welcome to contact us or visit Lenovo at any time
Consult to find out.
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You can go to the repairer to help you flash the phone, just find a home.
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1 The mobile phone suddenly cannot be turned on to enter the system, and this fault occurs only after confirming what was previously operated.
Try to operate: 1. Check whether the battery of the mobile phone is charged or whether the power is too low, it is recommended that you use the "standard charger + standard data cable (note that the standard charger and data cable must be used)" to turn off and charge for more than 20-30 minutes to see if there is power and whether it can be turned on normally;
2. If there is electricity, if there is no response at all after turning on the stuck screen, try to remove the battery and then install it back, or wipe off its metal contacts with alcohol to see if it can be turned on normally.
3. It may be that the virus caused by the suspicious third-party software installed before**, if it will not be like this every time you boot the phone, when the system can enter, try to search for **"360 mobile phone guard" on the Lenovo store to check and kill the virus.
4. Or whether the mobile phone has been rooted before the system file is deleted by mistake, resulting in the system abnormal. Try to restore the factory settings after removing the root to see if it can be improved, system settings - privacy - factory reset (factory reset will delete data, important data needs to be backed up), or try to flash the phone again to see if it can be improved.
5. If there is a boot sound, boot indicator, etc., but the screen is not lit, it cannot be ruled out that it is caused by the abnormal backlight of the touch screen, and it is recommended to go to the Lenovo maintenance site for detection.
Site queries. If the technical solution we provide is effective, please choose it as a valid answer for other users' reference, thank you.
Method: (Take the 360 mobile phone guard uninstall function of antivirus software as an example). >>>More
Dear Lenovo users:
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The phone cannot be turned on, it is recommended that you try to disassemble the back cover of the phone, remove the battery, and then reboot it to see if it can enter the system normally. If the system abnormality caused by the deletion or modification of system-related programs or files after the phone is flashed with third-party firmware or rooted, it cannot be solved by restoring the factory settings of the phone, and you need to re-flash the phone to restore the use of the system. >>>More