Merchants are only willing to verbally agree to return the goods

Since the receipt has already been confirmed, there is no "refund" option.

If it is a consumer protection seller or a 7-day return seller.

You can do this through your insurance card, file a consumer protection complaint or return it within 7 days.

Then wait for customer service to step in and help you complete the refund.

When the time comes, you can follow the advice of the customer service.

And all operations must leave credentials.

Deliver goods to the seller as much as possible to send an insured courier, so as not to run out of money and goods.

See references for details.

I don't think I can get it, I think.

Although I haven't complained, because I have also opened a ** store before, I have been understanding the rules of ** during that time.

If you want to complain, you should have evidence, you have to have evidence that he admits that there is a problem with the phone. This evidence, I saw a post last time that said it can only be Want Want chat history. Other chat records other than Want Want such as QQ, MSN, etc. are not recognized.

I think mobile phones should also be tools other than Want Want.

The seller didn't reply to you on Want Want, I think he should be very clear about the rules.

And how is the reputation of this seller, is there a bad or medium rating in the credit evaluation? If there is, it is even less reliable, and there are not many bad reviews for you. If it's all positive reviews, I think he should care a lot about your comments.

If,Your friend even rated the evaluation after confirming the receipt,,,...

Don't send things, go to complain first, and see what ** means.

You've already sent him the money, and if you give him the machine again, you'll be empty. Keep your chat records, don't call**, it must be Wangwang's, and then call** to complain to Xiao Er, take a picture of your mobile phone repair records, and take a picture of the identification of the damage to the mobile phone, even if the money is not refunded, at least let him be punished by **!!

It shouldn't be possible to receive a refund, and you have to ask him to confirm it on Want Want.

The receipt has been confirmed, so it is not easy to say. In principle, the transaction is closed as soon as the payment is confirmed. I've had this experience, and the seller is willing to exchange the item, of course, at his own postage.

The practice of uniformly purchasing and returning performance costumes is an act that violates the rules of the merchant and the overall sense of morality and responsibility, and should be avoided. Such actions may lead to a number of negative consequences, including, but not limited to, the closure of the merchant, the damage to the brand's reputation, and the erosion of the consumer's right to freedom.

It's reasonable for merchants to set up return policies for products and services, but there are also downsides. If a large group uses the return policy to take advantage of the behavior, it greatly shortens the return period of the merchant, and even affects the right of other consumers to enjoy the return. In addition, if the merchant closes down or loses profits, the shopping and life experience of the consumer will also be affected.

In response to this situation, on the one hand, we should better advocate the concept of rational consumption and put an end to unnecessary consumption and unwarranted complaints and returns. On the other hand, merchants should also be more flexible in adjusting their business methods and strategies to actively respond to customer needs and create a better consumer experience and environment.

In short, we should be fully aware of our obligations and responsibilities in consumer behavior, which not only meet our own needs, but also be rational and fair. Only then can we construct an offer.

2. Principles for Settlement of Transaction Disputes (Note: This article only applies to transaction disputes arising from domestic transactions in the People's Republic of China, and if international transaction disputes are involved, they shall be handled separately.) 1) Transfer of risk of goods:

Unless otherwise stipulated by law or otherwise agreed by the parties to the transaction (whoever asserts the claim shall bear the evidence), the risk of damage or loss of the goods shall be borne by the consignor before the delivery of the goods (signed by the consignee) and borne by the consignee after delivery (signed by the consignee). The parties to the transaction may agree on the place of delivery of the goods on their own, and if there is no agreement or the agreement is not clear, the delivery address left by the buyer shall be the place of delivery of the goods; If both parties agree to return the goods, the return address left by the seller shall be used as the delivery location. 2) Delivery date:

Unless required by law or otherwise agreed between the parties to the transaction (whoever asserts the claim shall bear the burden of proof), if the seller does not actually deliver the goods before the buyer submits the refund application, the transaction will be cancelled. If the seller forcibly delivers the goods, the buyer has the right to refuse to sign for the delivery, and all the risks and losses caused by this shall be borne by the seller; If the seller claims that the goods have not been declared before the buyer submits the refund application, but the goods have actually been delivered, the seller shall provide the corresponding proof of delivery. 3) Acceptance of goods:

When the goods are delivered, the following superficially consistent agreements shall apply to the matters that can be accepted immediately by the goods; For matters that cannot be accepted immediately, the consignee shall complete the acceptance within three days after signing. Confirmation of apparent consistency: If the goods are delivered in person, the consignee shall be deemed to have confirmed the superficial consistency after accepting the goods; If the goods need to be transported, the consignee shall sign in person or entrust a third party to sign for the receipt of the goods shall be deemed to be a confirmation of the consistency of the surface of the goods, and the consignee cannot sign in person, and when entrusting a third party to sign, the third party shall provide the authorization of the consignee and present the identity documents of the consignee and the third party.

For the goods that need to be signed for and then opened for inspection, the consignee shall require the carrier to supervise and open the package on the spot, and if it is found that the surface is inconsistent, it shall return the goods directly or request the details to be added to the receipt and have the carrier sign for confirmation. After the consignee signs and confirms that the appearance is consistent, it shall not raise objections to the appearance of the same, complain to Alipay or request a refund, unless the consignee can provide valid evidence to the contrary. Definition of superficial consistency:

Superficial consistency refers to the naked eye or a simple measurement tool that can judge that the surface condition of the received goods is in good condition and consistent with the goods on the web page** or text description, and the scope of superficial consistency includes but is not limited to the shape, size, weight, color, model, and newness of the goods. 4) Return procedure: If the buyer needs to return the goods, he must submit a return application within three days after signing for the goods; If the return application is overdue and the seller refuses to accept the return, Alipay has the right to pay the disputed price to the seller; Although the two parties agree to return the goods, but fail to reach an agreement on the bearing of the shipping costs, the buyer can return the goods first, and after the seller confirms receipt of the return, Alipay will continue to keep the disputed shipping costs and refund the balance to the buyer.

If the return is caused by the seller's fault, the seller shall bear the corresponding shipping costs.