How to compensate for the damage of the express mail?

Courier company to compensate.

The recipient receives the package, the outer packaging is intact, the contents are damaged, and the sender courier company needs to compensate half of the item. The outer packaging is damaged, and the inner contents are also damaged, and the delivery company needs to compensate for all the items. An ID number and written proof are required from the recipient.

The compensation is paid by the courier in advance.

Last night, a student suddenly encountered another problem! New students will have some very undesirable problems every time, and they only find out after teaching tuition every time! So how to compensate for the damage of this express mail, what is going on?

Express damage is the damage of the goods during transportation, and we will think that the courier company will pay for it. However, in fact, the courier company only pays 3 times the cost of postage, which is explained in the postal law. Of course there are ways to avoid this!

You can insure the price, but you have to pay a certain insurance fee! My students make clothing, and Anli said that this kind of clothing wear is very rare. Maybe her luck is really good, which made him win!

So how to solve this problem? Many people will think of insurance price! This is irrational!

First of all, our problem is not the lethality of the courier company, because there are very few such cases! What is the problem, is his packaging is not good, at first I thought of using carton packaging, although the cost has increased, if you do a good job of publicity on the carton, you can also achieve the promotion effect, and then I thought about it because this student is not p map, the most worried is the way I said, failed to absorb, the result is half the effort. I immediately dismissed this idea.

But soon I came up with a new idea, which was to completely cover the inner layer with that kind of transparent glue. Because of this hard tape, his wear resistance is relatively good, and the toughness is also very strong. If the first one is still broken, it will be a loss.

And this student sells branded clothing with a relatively high unit price, so I suggested that he can sell more than 400 yuan. I calculated that more than 400 yuan are generally super old users and users with very high viscosity. This kind of user volume is also relatively small!

If there is really a courier problem, you can quickly carry out the way of re-delivery first, and then let the courier company pay the full amount! Very good to improve the after-sales experience! The second one is that you can take this opportunity to do marketing!

Because the thickness of the inner package will definitely improve the user's unhappiness, so how to use the unhappiness to do marketing! I suddenly remembered an idea I saw when I was shopping, which is very reliable, so I won't announce it here! In the end, his problem was solved very well, because he was about to drill, and now the business is better than before, and there must be no problems!

If you are also making clothing, please also pay attention to this kind of situation, if you accidentally pay the tuition and regret it, it will be too late! The most fearful thing is that you don't know how to solve it yet, which is worrying!

Here is divided into two situations, one is the receipt is damaged, the other is the mail is damaged, let's take a look at the receipt of the damaged what should I do?

1. Find a seller.

The courier company damaged the courier during transportation, and the responsibility lies with the courier company. The buyer can go to the seller to ask for a replacement or compensation, and the seller can go to the courier company to ask for compensation.

Now the courier company is generally compensated for 3 times the freight, if the consumer and the seller can provide proof of the intact goods before packing, before unpacking the express delivery, the damage to the goods should be compensated by the courier company.

2. Refuse to accept express delivery.

If you find that the outer packaging has been damaged when you receive the express, you can refuse it directly without opening it. Let's talk about what if I send the express by myself, what should I do if the package is damaged on the way?

Article 20 of the "Measures for the Administration of the Express Market" in the process of express delivery services, express mail (mail) delays, loss, damage and inconsistencies in the internal parts, the enterprise operating express delivery business shall, in accordance with the agreement with the user, be compensated according to law.

If there is no agreement between the enterprise and the user on the compensation matters, the compensation shall be made according to the insured amount for the purchase of the insured express mail (mail). For express mail (mail) that has not been purchased, compensation shall be made in accordance with the Postal Law of the People's Republic of China, the Civil Code and other relevant laws.

Express damage claim: if the insured mail is lost or completely damaged, compensation shall be made according to the insured amount; If part of the damage or the contents are short, the actual loss of the mail shall be compensated according to the proportion of the insured amount to the full value of the mail. If the uninsured mail is lost or damaged or the contents are short, compensation shall be made according to the actual loss, but the maximum compensation shall not exceed three times of the fee charged.

Legal basis: Article 47 of the Postal Law.

Postal enterprises shall compensate for the loss of mail in accordance with the following provisions:

1) If the insured receipt mail is lost or completely damaged, compensation shall be made according to the insured amount; If part of the damage or the contents are short, the actual loss of the mail shall be compensated according to the proportion of the insured amount to the full value of the mail.

2) If the uninsured mail is lost, damaged or the contents are short, compensation shall be made according to the actual loss, but the maximum amount of compensation shall not exceed three times of the fee charged; **If the letter is lost or damaged, compensation shall be made at three times the fee charged.

How to compensate for damage to express goods?

There are the following ways to make a claim:

1. Negotiate with the express delivery point, the surface of the express is damaged, refuse to sign, and ask for compensation.

2. If the express collection point does not compensate, you can call the logistics company where your express delivery is located, explain the situation, and ask for compensation.

3. If the negotiation fails, you can call the consumer ** to complain, and the consumer association will mediate and ask for compensation.

4. You can put pressure on the courier company through the network and ask for compensation.

The compensation for the loss of express mail delivered by express delivery enterprises shall be applicable to the second paragraph of Article 45 of the Postal Law (that is, the compensation for the loss of mail outside the scope of universal postal service business shall be subject to the provisions of the relevant civil law)", that is, when the express mail is lost or damaged, the amount of compensation shall not be limited by 'three times the postage paid'. ”

Domestic express mail compensation standard:

1. If the insured mail is lost, damaged or short, it will be compensated according to the actual loss value, but the maximum shall not exceed the insured amount of the relevant mail;

2. If the uninsured mail is lost, damaged or short, it shall be compensated according to the actual loss value, in accordance with the Postal Law, the implementation rules of the Postal Law and relevant regulations, but the maximum shall not exceed three times of the fee paid; If the mail is delayed, the fee paid this time will be exempted (excluding additional fees such as packing boxes and insured price);

3. The express company shall not be liable for other losses or indirect losses. If the mail is delayed due to the sender's filling in the receipt, the sender's name and address, and the contact ** is incomplete or wrong, the express company will not be liable for compensation.

That is, if the courier is damaged, you can claim for compensation, uh, if it is. Oh, if the express is insured, according to the provisions of the relevant contract of the courier company, there is a claim for compensation, this can be negotiated with the courier company, if the negotiation fails, you can go to the court to sue.

1. It is the responsibility of the express company to deal with the damage caused by the violent sorting process of express mail and the loss of items caused by non-standard delivery. The key is who can claim rights, in the same way, a contractual relationship is formed between the seller and the courier company, and the seller should also claim rights from the courier company. Consumers should claim their rights against sellers.

2. For problems such as the loss of express delivery, users can contact the unified business acceptance platform of the express company, and can also log in to the State Post Bureau to complain** or call the postal industry consumer complaint ** "12305" to complain.

3. If the express delivery is fraudulently claimed, as the fraudulent, you can directly claim the contractual rights from the seller according to the contractual relationship, but it is not appropriate to claim the rights from the express company, because the seller and the express company constitute a contractual relationship, and the consumer does not directly form a contractual relationship with the express company.

If the courier is damaged, it is recommended that you do not sign for it, and if you sign for it, then it will generally not be compensated. If you don't sign for it, you tell him directly, the thing is broken and can't be used, and then refuses to accept it, and the courier may generally compensate the sender for that fee.

Unless you buy the damage insurance, you can pay for it, if you don't buy the damage insurance, you can't pay for it, you can only refuse to receive the goods, and ask the merchant to refund it.

If the courier is damaged, you can refuse to accept it, and then take a photo to claim it from the courier company.

If the courier is damaged, you can generally claim twice the compensation from the courier company.

If the courier is found to be damaged, then it must be the first time to complain to the courier company and let them compensate.

This depends on the degree of damage to the express, you can pay 1-5 yuan or buy a bottle of water for him.

Call the relevant courier ** to see their attitude. The attitude is too bad, and you can complain directly**.

How do you make a claim for breakage? If the courier is damaged, you can let him accompany it, and find the manufacturer to find the delivery.

1. If it is completely damaged, if there is an agreement, it shall be agreed upon, and if there is no agreement, it shall be implemented with reference to the provisions on compensation for the loss of express mail; 2. If there is partial damage, if there is an agreement, it shall be in accordance with the agreement, and if there is no agreement, it shall be based on the proportion of the lost value of the express mail in the total value, and the same proportion of the compensation amount for the loss of the express mail.

China Post parcel damage compensation method: 1. If the insured mail is lost or completely damaged, compensation will be made according to the insured amount; If part of the damage or deficiency is short, compensation shall be made in proportion to the declared value. 2. If the mail is lost, damaged or short, it shall be compensated according to the actual value of the loss, and the maximum compensation amount shall not exceed three times of the postage paid.

3. If the mail is delayed (based on the time limit of the whole process announced to the public), the postage will be exempted (excluding additional fees such as packing boxes, single type, insurance fees, etc.). 4. The compensation for multiple pieces of mail shall be executed according to the agreement signed with the customer.

China Post parcel damage compensation method: 1. If the insured mail is lost or completely damaged, compensation will be made according to the insured amount; If part of the damage or deficiency is short, compensation shall be made in proportion to the declared value. 2. If the mail is lost, damaged or short, it shall be compensated according to the actual value of the loss, and the maximum compensation amount shall not exceed three times of the postage paid.

3. If the mail is delayed (based on the time limit of the whole process announced to the public), the postage will be exempted (excluding additional fees such as packing boxes, single type, insurance fees, etc.). 4. The compensation for multiple pieces of mail shall be executed according to the agreement signed with the customer.

It's your own business, it's short, it's fat, it's ugly, it's ugly, it's your own business, Song 300, go see it first.

Legal analysis: After the express delivery is damaged, the agreement between the two parties shall determine the compensation liability according to the agreement, and if there is no agreement, it shall be in accordance with the law. Specifically, if the damage or the internal parts are short, the liability for compensation shall be determined in accordance with the insurance rules agreed between the enterprise engaged in express delivery business and the sender for the insured shipment; For uninsured shipments, the liability for compensation shall be determined in accordance with the relevant provisions of civil law.

Legal basis: Article 47 of the Postal Law of the People's Republic of China Postal enterprises shall compensate for the loss of mail in accordance with the following provisions:

1) If the insured mail is lost or completely damaged, compensation shall be made according to the insured amount; If part of the damage or the contents are short, the actual loss of the mail shall be compensated according to the proportion of the insured amount to the full value of the mail.

2) If the uninsured mail is lost, damaged or the contents are short, compensation shall be made according to the actual loss, but the maximum amount of compensation shall not exceed three times of the fee charged; **If the letter is lost or damaged, compensation shall be made according to three times the fee charged for the limb.

Postal enterprises shall indicate the provisions of the preceding paragraph in the notices of their business premises and on the mailing documents provided to users, in a manner sufficient to attract the attention of users.

Postal enterprises due to intentional or gross negligence caused by the loss of mail, or failure to perform the obligations provided for in the preceding paragraph, has no right to invoke the provisions of the first paragraph of this article to limit liability.