The question about the return of mobile phones, can mobile phones be returned

These are the defects of the phone itself, and you can return them completely if you are not satisfied within 7 days. If he doesn't want to return, you can call 12315 Consumer Rights Protection Association to complain about him. But don't disassemble the machine to break it and ask him to return it, because as long as you move the inside of the fuselage, even if it's just to remove the screws.

He also has every reason not to return it to you.

They will shirk their responsibilities and will not give you back, and I have encountered the same thing.

1.First of all, look at the credibility of the store you buy, because every phone has weaknesses. Only the seller knows it in his heart. We, as consumers, are their customers, and we just need to be able to give the reason why the machine is not good. This is very important.

2.If their attitude does not satisfy you, we can ask their person to get the attention of others in his shop. After all, a businessman cares about the audience's opinion, and if you want the audience to stand on your side, there must be a good reason! In this way, everything can be done.

3.You can go through other ways, such as changing the phone. As a businessman, selling a machine is equivalent to increasing a performance, if it is difficult to return the machine, choose to replace the machine. It won't affect his face. It's also possible that they will have the idea of changing their phones.

4.When you arrive at the service desk, please don't say what you mean, slowly say all the reasons for your dissatisfaction with the machine, and see what their reaction is, maybe it may be replaced directly, or maybe it's okay.

Please refer to the above!

Generally, it will be returned, I used to buy a brand machine and repaired it 2 times, in fact, I am not very good at using the first debugging did not return the second time, the other party took the initiative to return and replaced, and later found out that it was my problem, and the other party also counted it, let me change.

So if you're not satisfied, stick to it.

But it is estimated that it is difficult to get a refund.

There should be an after-sales test report, and it can only be returned within the agreed period!

The three guarantees can be refunded! Software defects can be used as a reason to return!

If you want to retreat, if you don't retreat, you can scare him and say that you are going to sue him

Then he will retire immediately

If there is a defect in the machine itself, if Party A is unwilling to solve it through normal channels, you can call 12315 consumer complaints**, and they will help you negotiate to solve this problem!

Go to Samsung customer service and say that the old crash and show them the phenomenon is OK, as long as it comes out, the test report will definitely be refunded to you.

First of all, you don't want to think about moving the inside of the phone, let's not do the job of stealing chickens and rice, right? Within 7 days, you can definitely return the package, do not return resolutely to find industry and commerce, and then do not return the report 110 to sue him for fraud, "You say it is more serious, otherwise the police will not come, and besides, he is almost the same as fraud!" > we don't believe that we can't clean him up!

At first, they will definitely not give you a refund, you will say that there is a problem with the phone, that is, you are not satisfied, find someone to be courageous, have a tough attitude, soft grinding and hard bubbles, 99% will give you a refund!

1. Say that this ** crashes or shuts down for no reason (I tried it a few years ago, but it doesn't seem to work now).

2. Find a place to repair your phone and ask them to help you burn out the circuitry of this phone. This problem can't be found after the sale.

Insist on returning it, and if it is broken, it will be replaced for you at most. As long as it is within seven days, if it really crashes, you will call ** to complain to them if you don't give a refund.

It will be refunded to you, you go to communicate with customer service first, and generally you can return it if there is a problem with the use during the three-pack period.

It should be returned within 7 days without any questions!

If the invoice is retained, and the mobile phone does not have any quality problems such as human damage, it can be refunded.

China has a clear three-guarantee law in business.

The three-pack policy is as follows:

The three-guarantee policy is the abbreviation of "repair, replacement and return" for the goods sold by retail commercial enterprises. It refers to a credit guarantee method adopted by the seller for the goods purchased by the buyer within a certain period of time after the goods enter the consumer field. This service is provided for failures that do not occur due to improper use or storage by the user, but are due to product quality problems.

1 "7 days" provisions: within 7 days from the date of sale, if the product has a performance failure, the consumer can choose to return, exchange or repair.

2 "15 days" provisions: within 15 days from the date of sale, if the product has a performance failure, the consumer can choose to replace or repair the product.

3. The "Three Guarantees Validity Period" stipulates that the "Three Guarantees" validity period is calculated from the date of issuance of the invoice. In the first batch of L8 commodities released by the state to implement the "three guarantees", such as color TVs, watches, etc., the "three guarantees" validity period, the whole machine is divided into six months to one year, and the main components are one to three years.

If the product is repaired twice within the validity period of the "Three Guarantees" and still cannot be used normally, the consumer can replace the product with the same model and specification or return it according to the relevant provisions with the repair record and certificate, and the validity period of the "Three Guarantees" shall be deducted from the time occupied by the repair and no spare parts to be repaired. The validity period of the "three guarantees" after the exchange will be recalculated from the date of exchange.

4 "90 days" and "30 days" provisions: within the validity period of the "three guarantees", because the manufacturer has not made the best spare parts, more than 90 days from the date of repair, the repairer shall indicate in the repair status, and the seller will exchange the same model and specification products for consumers free of charge. If the repairer repairs for more than 30 days due to its own reasons, it shall exchange the product of the same model and specification for the consumer free of charge, and the cost shall be borne by the repairer.

5.30 days" and "5 years" provisions: the repairer shall ensure that the repaired product can be used normally for more than 30 days, and the manufacturer shall ensure that the spare parts that meet the technical requirements will continue to be supplied within 5 years after the product is discontinued.

6. The new three guarantees regulations came into effect on August 25, 1995, and consumers have the right to require sellers, repairers, and producers to bear the responsibility of the three guarantees for the purchase of products listed in the three guarantees catalogue after that date. For products purchased before August 25, 1995, they can only continue to be implemented in accordance with the "Three Guarantees Regulations for Some Domestic Household Appliances" issued in 1986.

Refurbished machine price reduction**.

If it is a mobile phone that is returned after online purchase, it is generally a mobile phone with quality problems, then the mobile phone with quality problems will be returned to the factory for repair, and if there is no quality problem, the mobile phone will be cleaned, and then repackaged for sale.

Nowadays, mobile phones have become an indispensable thing in our daily life, and many people lose their mobile phones as if they have lost their souls, and they will hold their mobile phones every day. Whether it is work or study, we need to use mobile phones, and mobile phones have many functions, which can not only provide us with entertainment, but also help us solve some problems in work and study, so mobile phones are becoming more and more important nowadays.

Nowadays, people will face a problem when they use a large number of mobile phones, that is, the power of mobile phones, and sometimes the power of mobile phones will be insufficient when they go out all day. Later, there was a power bank.

With such a humanized design, people generally buy a power bank to carry with them, so that they can prevent the phone from running out of power.

It solves the problem of no battery on the mobile phone, and there is another problem that has been plaguing many mobile phone users, that is, the memory of the mobile phone. Just a few years ago, our mobile phones were all 1G, 2G memory, and they also needed to insert memory cards.

This also makes many friends who want to buy a mobile phone face a bigger choice, should they buy a mobile phone with 64G memory, or should they buy a mobile phone with 128G memory? There are many people who are not aware of this problem and make the wrong choice when buying a mobile phone, resulting in the unsatisfactory use of the mobile phone.

Different mobile phone manufacturers may have different processes and standards for handling returned mobile phones in a disorderly manner, but generally speaking, mobile phone manufacturers will carry out the following treatments:

Check the phone: The manufacturer will inspect the returned phone to confirm if there is any quality or damage to the phone. If the manufacturer confirms that there is a problem with the phone, the manufacturer may offer a free repair or replacement service, or a refund.

Processing of data: The manufacturer deletes all personal data on the phone to protect the user's privacy. So, make sure to back up all the important data on your phone before returning it.

Repacking: If the phone has no quality problems, the manufacturer will repackage the phone and re**. Therefore, make sure that the appearance and accessories of the phone are complete before returning, and keep the phone in perfect condition as much as possible.

It is important to note that the processing process and standards of mobile phone manufacturers may vary by region, brand and seller. It is recommended that you understand the manufacturer's return policy and process in detail when buying a mobile phone, so that the return can be handled smoothly.

1. The first step, on the "My**" interface of the mobile phone, find and click on the My Order option, see the figure below, and go to the following steps.

2. In the second step, after performing the above operations, find the order that needs to be "returned", and click enter, see the figure below, and go to the steps below.

3. Step 3: After performing the above operations, find and click the [Return] option, see the figure below, and go to the steps below.

4. In the fourth step, after performing the above operations, you can choose [Refund Only], [Return Refund], [Exchange] and other services according to the actual needs, see the figure below, and go to the following stove bar steps.

5. Step 5: After performing the above operations, click the reason for the refund on the refund application interface, and then click [Submit] to apply.

6. In the sixth step, after performing the above operations, the refund application has been successfully started, and you need to wait patiently for the merchant to process the result, as shown in the figure below. In this way, the manuscript shooting solves the problem.

Whether or not a phone can be returned depends on a number of factors, including where it was purchased, the return policy, and the specific circumstances. The following are the general return possibilities:

1.Return policy: When buying a mobile phone, there is usually a return policy that states.

These policies may vary from merchant to merchant and region. Some merchants offer a no-reason return service, allowing the item to be returned unconditionally within a certain period of time. Other merchants may require that the phone must be unopened or activated before it can be returned.

It is important to know the return policy of the place of purchase.

2.Return conditions: Normally, to return a mobile phone, it must be within the time frame specified in the return policy, and it should be in good condition, with no damage or signs of use.

If the package has been opened or has been activated, it may affect the viability of the return.

3.Refund method: If the return is eligible, you can generally choose to refund or exchange it for another item of the same value. The exact refund method may also vary from merchant to merchant.

In order to determine if you can return an item, we recommend that you take the following steps:

1.Check the return policy at the point of sale: Check the return policy of the merchant or information provider you purchased your phone from and see if it's eligible for return.

2.Contact customer service: If the return policy is unclear or you have special circumstances, it is recommended to contact the merchant's customer service department directly for help and answers.

Please note that the above is only a general return possibility. If you've already purchased a phone and wish to return it, it's best to get in touch with the place of purchase or manufacturer as soon as possible and follow their instructions to process the return. <>

Only refund and refund freight, you need to negotiate with the seller's customer service in advance, and then apply after no objection to avoid disputes, let's talk about the specific operation steps:

Take versions, for example.

1. Open the mobile phone**, click [My**], and find the order in [Waiting for Sale] or [My Orders All];

2. Click on the middle position of the order;

3. Yu asked to find [return];

4. Click [I want a refund (no return)], this is a refund only;

5. The state of the goods in deficit should be selected as [Received];

6. Select [Refund Freight] as the reason for refund;

7. Select the reason for the refund here, select [Negotiate Refund Freight], and the refund amount will be modified to the shipping fee you actually paid for the return, and click [Submit].

After submission, you can contact customer service to process your refund.

5.Waiting for a refund: After the merchant receives the return, it will be inspected, and if there is no damage to the mobile phone and its accessories, the merchant will process a refund. The refund amount will be credited to our account within a certain period of time.

2.Keep the packaging and accessories of the mobile phone: When returning the mobile phone, we need to return the mobile phone and its accessories together, so when buying the mobile phone, we should keep the packaging box and accessories of the mobile phone for use when returning.

1.Return period: Different merchants have different return periods, and we should be aware of them when buying a mobile phone so as not to miss the return time.

1.Return period: Different merchants have different return periods, and we should be aware of the closure when buying a mobile phone, so as not to miss the return time.

3.Return method: Different merchants have different return methods, some merchants require us to return goods in store, and some merchants require us to return goods through logistics companies, and we should operate according to the requirements of merchants.