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You can lodge a complaint with the Education Bureau, and if the reason for the complaint is reasonable, a general complaint is useful.
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Legal Analysis: Direct Complaints to the Education Bureau and the Industry and Commerce Bureau.
Legal basis: "Education Law of the People's Republic of China" Article 31: The organizers of schools and other educational institutions shall, in accordance with the relevant provisions of the State, determine the management system of the schools or other educational institutions they run.
The principals or principal administrative persons in charge of schools and other educational institutions must be citizens who have the nationality of the People's Republic of China, reside in China, and meet the requirements for positions prescribed by the State, and their appointment and removal shall be handled in accordance with the relevant provisions of the State. The principal is responsible for the teaching and other administrative management of the school.
Schools and other educational institutions shall, in accordance with the relevant provisions of the State, through the faculty Congress and other organizational forms with teachers as the main body, to ensure that faculty and staff participate in democratic management and supervision.
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Educational Institution Complaint Process:
You can report to the local education department or the business administration department.
Institutions that do not have a license issued by the competent department of education or a business license issued by the administrative department for industry and commerce, and run a school illegally, may report to the local education department or the department of industry and commerce.
315 official website can complain and report, upload evidence contract receipts and the like, there are staff will play ** to understand the situation, the time may be longer, the processing is relatively slow, but if it is unreasonable, it is still necessary to complain.
If something unfairly happens, gather as much evidence as possible, and make it a habit to keep it just in case. Truthfully feedback to the relevant departments, the relevant personnel will inquire about the investigation, not everything can be solved, but unreasonable things will not happen to only one person, it is possible to reflect, and find a way to reasonably protect rights and interests.
The content to be prepared for the 12315 complaint: 1. Fill in the content of the complaint in the webpage first.
2. Have a clear object and provide an address.
3. There is a clear reason to ensure authenticity.
4. Provide copies of the vouchers for purchasing goods and receiving services and material proofs.
5. Users also need to leave their address and **.
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You can report to the local education department or the business administration department.
The official website can complain and report, upload evidence contract receipts and the like, and some staff will call ** to understand the situation, the time may be longer, and the processing is relatively slow, but if it is unreasonable, it is still necessary to complain.
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[Legal Analysis].: If you have been deceived by an educational institution, you can go to ** to complain: Education Bureau, Industry and Commerce Bureau or can be sued for processing, 1. Civil complaint.
2. Catalogue and photocopies of the main evidence materials. 3. One copy of the plaintiff's ID card and the original copy for inspection. If the statutory ** person sues on his behalf, he shall submit a copy of his ID card and a copy of the proof of his relationship with the plaintiff, and at the same time provide the original for inspection.
If you do not have an ID card, you should provide other identification materials. 4. If you entrust another person to litigate, you must also submit a power of attorney with clear authorization and a copy of the trustee's ID card, and provide the original for inspection. 5. If the defendant is a unit, provide the defendant's basic information on industry and commerce.
[Legal basis].Article 119 of the Civil Procedure Law: The following conditions must be met for a lawsuit: (1) The plaintiff is a citizen, legal person, or other organization that has a direct interest in the case; (2) There is a clear defendant; (3) There are specific litigation claims, facts, and reasons; (4) It is within the scope of civil litigation accepted by the people's court and the jurisdiction of the people's court receiving the lawsuit.
Article 15 of the Measures for the Handling of Consumer Complaints by the Administrative Departments for Industry and Commerce with jurisdiction shall handle the complaints and inform the complainants within seven working days from the date of receipt of the consumer complaints: (1) The complaints that meet the requirements shall be accepted and the complainants shall be informed; (2) Complaints that do not meet the requirements are not accepted, and the complainant is to be informed of the reasons for not accepting them.
Measures of the Administrative Department for Industry and Commerce for Handling Consumer Complaints》 Article 16: The following complaints are not accepted or terminated: (1) They are not within the scope of the duties of the administrative department for industry and commerce; (2) After the purchase, the goods have exceeded the shelf life, and the respondent no longer bears the liability for breach of contract; (3) The administrative department for industry and commerce has already organized mediation; (4) Consumer associations, people's mediation organizations, or other organizations that have already mediated or are currently handling it; (5) It has already been accepted or handled by a court, arbitration institution or other administrative department; (6) Consumers know or should know that their rights and interests have been violated for more than one year, or consumers are unable to prove that their rights and interests have been violated; (7) Not complying with the provisions of national laws, regulations, and rules.
The above is only the current information combined with my understanding of the law, please refer to it carefully!
If you still have questions about this issue, it is recommended that you organize the relevant information and communicate with a professional in detail.
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Summary. Hello, afraid of the following complaints:
1. Course quality. Teaching quality, teaching effect, etc.
2. Service problems. attention, service attitude, etc.
3. Management issues. School management system, expense management, etc.
Internally, you can complain to the headquarters or management department, and externally, you can complain to the education department or the industrial and commercial department.
What complaints are most feared by educational institutions?
2. Service problems. attention, service attitude, etc. 3. Management issues.
School management system, expense management, etc. Internally, you can complain to the headquarters or the management department, and externally, you can complain to the education department or the industrial and commercial department. Bury filial piety.
Is there a Ministry of Education**?
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You can complain to an educational institution, you can make a complaint directly, and the other party can report it, for example, if he cheats, you can report it.
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Of course, if we encounter some unfair treatment or feel that our interests have been compromised. You can go to the Education Bureau to complain about this kind of educational institution.
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You can complain, but you have to have sufficient evidence, otherwise it will be difficult for the child to stay here in the future.
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No matter what kind of educational institution it is, as long as he violates the law, then of course you can complain about the fraud, but you must have real evidence.
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If the responsible party is in an educational institution and there is a violation of the Education Law, then it is usually helpful to call the Education Bureau to complain**. Educational institutions with teaching qualifications are required to file with the Education Bureau, so if students' legitimate rights and interests are infringed, they can seek help from the local Education Bureau for feedback and resolution.
Responsibilities of the Education Bureau.
1. Adhere to the socialist direction of running schools.
Implement the Party's basic line, educational principles, and policies. It is necessary to take moral education as the first and teaching as the center to guide the teaching and teaching work. According to the requirements of the superior and the situation of the school, formulate, revise and adjust the teaching plan and curriculum setting, and organize the implementation.
We should pay close attention to the quality education of students and ensure that they can meet the needs of modernization and meet the needs of the "four haves" and qualified "four talents."
2. Adhere to the "three aspects".
We should administer schools and education in accordance with the law, and fully implement the "Higher Education Law". Strictly implement the rules and regulations of teaching and academic affairs. Inspect and promote the work of all departments, guide all departments to conscientiously grasp the strict requirements for teachers to "be a model teacher" and "teach and educate people", and strengthen the education of students' learning goals, learning attitudes, learning disciplines, and learning methods.
Approve the appointment of teachers and the remuneration for teaching.
3. Strictly control the quality of teaching.
Optimize the teaching team, organize young teachers to further their education, select teachers with good lecture effects on the podium, gradually modernize teaching aids and teaching equipment, ensure the quality of teaching materials and materials, and strictly enforce the examination system.
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Hello, I am a working lawyer and I am happy to advise you.
Hello, I am a working lawyer and I am happy to advise you.
Questions. How to complain about online education.
Generally, in this case, you can call 12315 directly and ask the Consumer Protection Association to file a complaint. You can also call the education department of 12345** to make a complaint and report.
This depends on the business license obtained by this institution. If it is educational, then report it to the local education bureau; If it is other business content, then report it to the Industrial and Commercial Bureau; It can also be reported to the consumer association or local TV station. or directly report to the Central Commission for Discipline Inspection, but it is a real-name system and must be held legally responsible.
Can. You can call your local education bureau**. Collect evidence as much as possible, the relevant departments will call ** to verify, just truthfully feedback to the relevant departments, and the relevant personnel will inquire about the investigation, but if it is unreasonable, you still have to complain online. Educational institutions with teaching qualifications are required to file with the Education Bureau.
1. Negotiate and settle. After a dispute arises between a consumer and a business operator, on the basis of voluntary and mutual understanding, through direct dialogue, the facts are presented, reasoning, responsibilities are clarified, and a settlement agreement is reached, so that the dispute can be resolved. This quick and easy way to resolve disputes is an ideal route for both consumers and operators.
2. Complaint mediation. In the event of a consumer rights dispute between a consumer and a business operator, the Consumer Protection Committee is requested to mediate, and a third party will persuade and persuade the parties to the dispute to facilitate the two parties to reach a settlement of the dispute. There are four points that should be paid attention to when consumers complain: first, the legitimate rights and interests of consumers are damaged, which are generally accepted according to the jurisdiction; Second, when the Consumer Protection Committee fails to resolve the issue, the consumer may request the Consumer Protection Committee to conduct an appraisal of the damage and provide evidence; Third, consumers should choose to appeal or sue as soon as possible to protect their rights and interests; Fourth, it is the right of consumers to appeal to the relevant administrative departments and to the people's courts.
3. Administrative appeals. After a dispute arises between consumers and business operators, they can request the relevant administrative departments to resolve the dispute, which has the characteristics of high efficiency, speed and strength. When a consumer decides to make a complaint, it is generally in writing and sets out the requirements, reasons and relevant factual basis.
If a settlement is reached with the operator, the complaint may be withdrawn and the relevant administrative department may be requested to make a mediation statement.
4. Submission to arbitration. The parties reach an agreement to voluntarily submit the dispute to an arbitration institution for mediation and make a judgment or award. Arbitration has the characteristics of simple procedures for the parties, finality of the first award, expert arbitration, low fees, confidentiality, and little mutual emotional influence.
In principle, the costs of arbitration shall be borne by the losing party, and if the parties partially win the case, the arbitral tribunal shall determine the arbitration costs to be borne by each party according to the degree of responsibility.
5. Filing a lawsuit. Consumers may file a lawsuit with the people's court to request the court to conduct a trial in accordance with legal procedures if their legitimate rights and interests have been infringed. Lawsuits filed by consumers for infringement of their legitimate rights and interests fall within the scope of civil litigation.
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Effective complaint methods for educational institutions are as follows:
1. Understand the complaint procedures of educational institutions.
To complain to an educational institution, it is necessary to understand the complaint procedures of the educational institution, such as whether there is a complaint window, whether there is a complaint**, email address, etc., as well as some processes that may be encountered after the complaint, such as the acceptance time, processing procedures, etc., as well as the results of the handling of the complaint.
2. Collect evidence.
Before filing a complaint against an educational institution, it is necessary to carefully collect relevant evidence, such as the child's academic performance, communication records with the educational institution, and the letter of commitment, so that you can provide evidence to prove your claim when you make a complaint.
3. Make reasonable requests when complaining.
When complaining about an educational institution, it is required to make reasonable demands, such as asking the educational institution to improve the quality of the service and claiming compensation for losses, rather than asking the educational institution to pay money, etc., because such a request is not only not feasible, but also not conducive to the effect of the complaint.
4. Wait patiently for a reply.
After the complaint is completed, be patient and wait for the reply of the educational institution, if the response of the educational institution is not satisfied, you can complain again, in the process of multiple complaints, do not rush, but be patient, and eventually there will be a satisfactory reply.
Development Trends of Education and Training Institutions:
1. The formation of a brand pattern.
In the future, the branding pattern of China's education and training industry will form a settled situation. The field of extracurricular tutoring in primary and secondary schools will be like giant education to occupy the national market from the advantages of diversification, and finally will form a pattern like home appliances and computer industry, big brands to divide the market, each big brand in their own field to expand the regret, the standardization and professional operation model to the whole country.
2. Enter the international market competition.
At the same time as the international education group enters the Chinese education market, China's educational institutions also want to go to the international stage, colleagues want to compete with the international education group in the domestic market, local brands need to join hands to act, increase industrial alliances, and Biqiao pressure to learn the international advanced education model and teaching technology.
3. The threshold of training institutions is getting higher and higher, and excellent lecturers have become the core competitiveness.
The degree of specialization of trainers will become higher and higher, and trainers will become more and more a profession engaged in by senior managers and senior managers. After the process of survival of the fittest in the past few years, the entry threshold for trainers in the future will be higher and higher. At the same time, future training courses will become more and more refined.
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