What is it like to be a front desk at an express hotel?

The front desk of the hotel is the fastest appreciating department in the whole hotel, I don't believe you can look at the general manager of the international hotel, or the sales director or something, most of them are from the front desk, because the front desk has higher requirements for personal quality. The hotel likes to find employees with work experience, get started quickly, if you have done the hotel front desk, it is very easy to find a job, some of the little girls around me have been the front desk for two years, and then turned to sales, and bought a house and a car in a few years. Therefore, in the hotel industry, the gold content of the front desk is still very high.

I don't see many real gentlemen and ladies, and I don't see many pseudo-gentlemen and ladies, they are gentle and generous to their own leaders and guests, and they are indifferent and mean to the hotel staff who serve him, and it is really difficult to keep a smile on their faces without a strong psychological endurance. After nearly ten years of development, the overall quality of our people is also improving, and I believe that the treatment of five-star waiters in all aspects is also improving year by year. Women are used as men, and men are used as supermen.

The intensity of the work can be seen from this.

At first, I was embarrassed to greet the guests. Now anyone can talk to a few words. A lot has changed. So I'm an example, introverts who want to change their advice or do the front desk. Be sure to stick to it!

In fact, I have been doing the front desk for so many years, and I still like this industry very much, in my opinion, the work is very easy, chatting with customers every day, doing some work that is not too difficult, as long as you are careful, you will generally get started quickly. The working environment is good, the quality of guests is relatively good, and each hotel will have a dormitory and a place to take a bath, which is already good.

In fact, as long as you are a girl and your English is good, and your image and temperament are good, you are very suitable for the front desk. Everyone has an inherent impression that being lively and cheerful is the standard configuration of the front desk, but it is not. As long as you don't have communication barriers, the front desk should weigh between the hotel regulations and the guest service experience, and be flexible, but keep in mind to think and serve the guests in the interests of the hotel, then you will make a lot fewer mistakes at the front desk, and the promotion in the hotel depends on whether you can help the leader worry, so personality is not an important factor in determining whether you are suitable for the hotel.

Many people may think that the front desk of the hotel is not a decent job, and in our daily work, many guests call us waiters, but it is understandable, because there is really no other name to clarify our identity. But it is also reflected from another aspect, the positioning of the nature of the hotel front desk work, that is, the waiter, but a little more demanding than other industries, but why are flight attendants sought after by so many people? Flight attendants are also waiters, people say that the job is a flight attendant and think that the work is good, and when they say that it is the hotel front desk, they feel unreliable.

In fact, the hotel front desk is not suitable for everyone, you must have good communication skills, language skills, and flexible brains, so as to become the face of the hotel.

Many people may think that the front desk is done by little girls, and they eat youth rice. I can't do it for a few years, and I've wasted my time in those years, and I can't do it anymore. Many old hotels have a lot of people in their thirties and forties at the front desk, and it is important to note that even if your age is really not suitable for the front desk, there are many jobs in the hotel.

I think that being a hotel receptionist has a platform to accumulate popularity, work experience, and improve one's own quality, and there is more room for realizing one's ambitions. A friend of mine, female, used to be a receptionist at the front desk, her parents are gone, she worked hard to open her own bar, and she also found the object she liked, and she lived very happily, which may be the direction. If you are willing to contribute, you will have a direction.

Don't think about these useless, I'm also at the front desk of the hotel, I want to get more, so I go to work honestly, improve the quality of service, sell cards, and sell cards, and the salary is naturally high.

Tired, dealing with all kinds of people every day, I feel a little socially afraid,

The hotel front desk work is still very good. First of all, the work of the front desk is relatively easy, many hotel front desks are in the presence of guests will stand up to deal with a dry omen, under normal circumstances, you can sit aside and play with your mobile phone, there is no pressure of performance, and you will not be picked by the boss.

The second is that the working hours are relatively short, although the hotel front desk is generally not able to leave the job, but the working time is relatively short, the front desk working hours of many hotels are generally not more than seven hours, and the night shift can also find a chance to sleep, compared with many passive overtime companies, it is still more humane.

What does the front desk do at the hotel1. Do a good job in the collection and archiving of guest information, and verify the relevant information.

2. Receive guests, deal with the difficulties and requirements encountered by guests in the hotel in a timely manner, and provide corresponding services and necessary assistance.

3. Provide inquiry services, but remember not to inform others of guest information.

4. Pay attention to the various publicity activities in the hotel to promote the rooms and various facilities and services of the hotel.

Hotel front desk reception usually does:

1.Reception of guests: greeting guests, understanding needs, introducing rooms, arranging rooms, checking documents, filling out registration forms, collecting advance payments, making room card keys, etc.

2.Respond to inquiries from in-house and non-in-house guests.

3.Communicate information with relevant departments.

4.Sorting and processing of daily data.

5.Others (if it is a large-scale hotel, the division of labor is clearer; Smaller hotels, one post multi-functional and more comprehensive).

It doesn't matter if you haven't done it before, new employees must be trained when they enter the job, and there will be a master to teach them after they take up their posts. As long as you are careful, patient, polite, etc., you can do it well.

When guests come, they are greeted with a smile.

Inquire about the room type of the demand, report the room price to the guest of the specified room type, if there is an agreement unit, you can check the agreed price of the unit in the computer, write the check-in notice after the business is negotiated, etc., make a room card, collect the deposit, and inform the room number to the room card after the formalities are completed.

There are more chores, enter and upload guest information. Handing over the room card key is now a combination of many hotel switchboards and reception, so you often have to answer** For example, if the guest has any inquiries and needs, you have to convey them to the waiter in time. There are also outside lines to inquire about room type, room rate, address, etc.

Think about it yourself, what is the purpose of a man doing the front desk reception?

The main job of the hotel front desk is:

1. Receiving customers and guests who need to provide services.

2. Answer or transfer, relay the business**, and record.

3. Handle accommodation procedures for guests, collect money, and arrange guest rooms.

4. Accept complaints from guests, and be responsible for coordinating and solving problems raised by guests.

To put it simply, it is to sell rooms and arrange rooms for guests.

The hotel is to make money, unless there is no room, as long as someone comes to ask for a room, he is happy, and he is even happier when you open a suite.

They have a lot of people coming to open the room every day, including couples, so they don't make a fuss, but if you restrain them, they feel that it is not normal, so they don't take it seriously at all.

So you go to the hotel and say directly: I need a two-person room, they understand everything, and they will naturally open it to you, but I don't know what hotel you go to, is it the kind of big or roadside hotel, if it is big, he will definitely ask you to have a single bed double room or a standard room, the general hotel seems to have only a standard room, that is, the kind of two beds. Rock molds.

Communication at the front desk

Standard room or double calendar room, do you have a room? Or ask for a price first, ask if it is that price, generally the hotel front desk has a room price and then check in.

Generally, if you don't want to stay overnight, you can open a business half-day room with a rough beard, which is the most affordable and the conditions are good, I generally go to the business half-day room of Homeinn There are about 120 yuan for 4 hours and about 150 yuan for 6 hours.