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The courier information shows that there is no next update record after the courier picks up, it is possible that the courier is lost or left behind and not sent, or it may be that some e-commerce transactions are more commonly used to scan first, but in fact, the goods are not really sent.
The parcel is so lost or damaged that the logistics company is unable to identify the parcel. If this happens, you need to pay attention to the logistics information on both sides of the receiving and sending parties, and if there is no update status, take the initiative to contact the logistics and ask about the latest status of the package.
If it is a long-distance transportation such as inter-province, the package will always be displayed as in transit until the next station receives the package, so the status of logistics tracking will always stay on the way to a certain place. So if you're shipping across provinces, it may be a slower way such as car transportation, so you need to be patient.
If the payment deadline is approaching and the logistics information is still not updated, first click Delay Receipt to extend the receipt.
deadline, then, contact the merchant to inquire, the merchant will speed you up to the actual situation.
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Possible situation that the logistics is not updated for a long time:
1. The logistics distribution information has not been updated for a long time: if the logistics has been prompted to a certain place, but the logistics information has not been updated for several days. The reason may be that the logistics destination is relatively remote and the intermediate delivery time is very long.
or in the peak period of express delivery, the logistics company is not efficient; Or the object is lost in the process of delivery, and it is likely to be lost if it has not been updated for more than 10 days.
Courier Delay Claims.
Since May 1, 2012, the national standards for express service have been officially implemented. The standard stipulates that if the express delivery has not arrived within 3 days in the same city and 7 days in other places, even if it is completely delayed, it can be claimed from the express delivery company.
Since May 28, 2012, online shopping has encountered difficulties in delivery, and door-to-door delivery on holidays is not on time, and each express delivery is not delivered for more than 3 days, with a maximum compensation of 10 yuan. Led by the China Express Association, the country's nine major express delivery companies signed a strategic cooperation agreement with Tmall, the largest e-commerce online shopping platform in China, to jointly create a new standard for e-commerce socialized logistics.
On May 28, 2012, the strategic agreement was signed including domestic EMS, SF, Shentong, Yuantong, Zhongtong, Yunda, home delivery, Baishihuitong, and Haihangtian, which basically fully covered the first-line camp of domestic logistics, and its express delivery business accounted for more than 90% of the entire domestic online shopping express market share.
The agreement includes "next-day delivery" and "1 3-day limited delivery" services for more than 5,000 intercity lines that will be opened from now on. If it is not delivered, the consumer will be compensated for the courier fee of 5 10 yuan.
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If the logistics information is not updated in the express logistics background, you need to communicate with the customer service in time, or call the logistics **, there may be a problem of lost items.
For example, the courier lost the parcel and was left in the warehouse without being dispatched due to negligence. There is also a possibility that the merchant directly scans the package out of the warehouse first, but in fact, the goods are not actually sent out at all. Or there is a mistake when the merchant fills in the logistics information, and the courier company does not scan the package in time after receiving it, etc.
If it is really the loss of the courier, it is recommended to find the courier company to make a claim first. If the express company does not deal with it, you can complain to the Industrial and Commercial Bureau, because the express delivery is a service-oriented product, and the sender is actually a consumer of such products, and the express delivery bill is actually a form contract between the two parties.
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Summary. Some reasons why express logistics has not been updated: First, the information has not been updated Many times there will be information updates that are not timely, that is, your goods are already in the next location, but the logistics information system has not followed up the situation in time to enter the information.
This situation will lead to the fact that sometimes the goods have been received, and the logistics show that they are still on the way. Second, in the early stage of transit large-scale transportation, it is necessary to formulate a complete set of logistics and transportation plans, including route planning, reasonable vehicle arrangements, emergency plans, etc., and no mistakes can occur in any process. In the unlikely event that we do not move for several days, we will first notify the customer and mobilize an emergency plan to reduce the damage as much as possible.
3. Lost express logistics If your express logistics has not been displayed, it is likely to have been lost in the delivery process. At this time, you can wait, if it exceeds the normal time, it is recommended to contact the delivery person or logistics company. If it is still there, you can inquire about the specific reason for urging, but if it is really lost, you must communicate about redress and compensation.
Some reasons why express logistics has not been updated: First, the information has not been updated Many times there will be information updates that are not timely, that is, your goods are already in the next location, but the logistics information system has not followed up the situation in time to enter the information. This situation will lead to the fact that sometimes the goods have been received, and the logistics show that they are still on the way.
Second, in the early stage of transit large-scale transportation, it is necessary to formulate a complete set of logistics and transportation plans, including route planning, reasonable vehicle arrangements, emergency plans, etc., and no mistakes can occur in any process. In the unlikely event that we do not move for several days, we will first notify the customer and mobilize an emergency plan to reduce the damage as much as possible. 3. Lost express logistics If your express logistics has not been displayed, it is likely to have been lost in the delivery process.
At this time, you can wait, if it exceeds the normal time, it is recommended to contact the delivery person or logistics company. If it is still there, you can inquire about the specific reason for urging, but if it is really lost, you must communicate about redress and compensation.
Can you tell us more about that?
This is normal behavior, and a large reason is that the logistics information is not updated, just wait for a while.
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Hello dear and happy to serve you. Logistics tracking has been stopped somewhere Zhao Li will not move, mainly due to the following reasons: 1. The internal information system of the logistics company is not updated in time.
The parcel goods have been collected and distributed (the parcel has been transported normally in transit), but the system has not been uploaded in time. There is no need to rush this, although the system has not followed up and updated in time, the package is in normal delivery mode, and the normal receipt will not be delayed under normal circumstances. 2. The cargo package may need to be packed and distributed through a large transit center, and the logistics company is not manpowered, or the subcontracting volume is particularly large.
It takes time to upload to the system stealthily, so you need to wait for time. In this case, you can communicate with the customer service and supervise it, and wait patiently. 3. If you haven't moved for a few days, it is likely that the package is lost.
It is recommended to contact the logistics company directly, and it is best to contact the sending site to inquire about the specific reason and urging.
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There are three reasons for this:
The courier is still on its way;
The courier company did not type the information;
The courier company did not update it online;
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Express logistics is not updated for a few days, and it is parked in one place for a long time, and there are several situations:
1. Weather reasons: The local weather has been in a bad environment recently, and express delivery is difficult and cannot be delivered. Zhengzhou City has been damaged by floods, and the local express delivery points cannot be started temporarily, not only can the express delivery points not be operated, but also other industries cannot be carried out.
2. Cause of the epidemic: According to the local epidemic prevention mechanism, if there are infected people in the local area, the local government will control the entry and exit of the express, and if the city is closed, the express delivery cannot enter and exit. There were also some infected people in Zhengzhou not long ago, and the local ** activated the epidemic prevention mechanism to control the entry and exit of express delivery, so express delivery was very slow.
3. After the general express delivery is in the hands of the courier, the courier will deliver, if the courier has some conditions that cannot be delivered, the express delivery will also stay in one place for a long time. At this time, you need to report the situation to the courier company.
Basically, the express delivery is not updated, and it does not move for a long time, which is the above three reasons, you can react with the courier company, and let the courier company inquire about the detailed situation for you to understand the latest situation of express delivery.
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Summary. Hello dear, I am very happy to answer for the kiss, the query is that the logistics is not updated and the general problems are as follows: 1
It is possible that the courier is lost or left unannounced, or it may be that some e-commerce buyers and sellers are more commonly used to scan first, but in fact, the goods are not actually announced. 2.There is a possibility that the bill may be left at the transfer station or before the next transfer station is scanned.
3.It may be that the courier is lost or left in the company's warehouse, or it may be a question.
Hello dear, I am very happy to answer for the kiss, the query is that the logistics is not updated and the general problems are as follows: 1It is possible that the courier is lost or left unannounced, or it may be that some e-commerce buyers and sellers are more commonly used to scan first, but in fact, the goods are not actually announced.
2.There is a possibility of free falling off or loss left at the transit Mozhao station or before scanning at a transfer station in Xiachang. 3.
It may be that the courier is lost or left in the company's warehouse, and there is also a question of tolerance.
The solution to the logistics has not been updated is as follows: 1. Contact the seller's code: If your product shows that it has been shipped, there is also a waybill number, and there is no pickup information, and there is no information about any courier company, such a situation is generally the seller's problem, and the seller has not shipped the goods at all.
2. Feedback: Generally, the company has a complaint channel, and you can also choose to find manual consultation in the first place, and you can provide specific background screenshots to reflect the problem. 3. **Complaints:
The logistics is not updated, and the shipment may be delayed due to special circumstances in the weather or the location. A small number of reasons are that individual shipments are accidentally forgotten in a certain place.
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