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Worry-free returns generally apply to e-commerce, which means that the buyer can return the product without reason within 7 days from the date of sale (subject to the actual date of receipt). All products in the merchant's store must be insured for shipping costs, and in the event of a product return dispute, the buyer can get a shipping reimbursement. At the same time, after the buyer submits a return request, the merchant must unconditionally agree within 48 hours, contact the buyer, provide the return address and wait for the buyer to refund.
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Worry-free return is applicable to the goods marked "worry-free return" in Tmall Electric City; For matters not specified in these Rules, the ** Rules, the Tmall Rules and the ** Dispute Resolution Specifications shall apply.
1) You can return the product within 7 days from the date of sale, and you can exchange it within 15 days.
2) It does not affect 2 sales before it can be returned.
3) The buyer will send the goods back according to the address provided by the seller, and write the reason for the return.
4) The seller will return the payment through Alipay within 7 days of receiving the goods.
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Worry-free return is a return and exchange freight claim service provided by JD.com, and the return freight insurance of **.
Similar. When the user returns or exchanges the goods purchased from a third-party merchant, there will be a certain loss of freight, and the system will pay the freight to the buyer according to the compensation standard if the claim application is triggered after the return is completed.
Extended information] 1. How to use the return and exchange without worrying?
Worry-free means that after purchasing this service, when the return occurs, the claim will be triggered after the return is completed, and a one-time freight reimbursement can be obtained according to the compensation standard.
2. Service Validity Period. From the date of receipt of the goods, the validity period is 15 days (return within 7 days and exchange within 15 days), and need to submit the relevant service application within 15 days**, if the relevant service application is not submitted within the time limit, the worry-free service will be invalid.
In order to improve the shopping experience, JD provides "worry-free return and exchange service". If you have purchased self-operated products and purchased the "worry-free return service", if the return occurs within 15 days after the receipt of the receipt, and you need to pay the freight, you can enjoy 1 door-to-door pickup service, which does not affect the return of goods without reason within seven days.
Policy. If the address is not in the unit for door-to-door pick-up business, you need to entrust a third party to deliver the business, and provide a valid courier number.
and cost vouchers, and after approval, the freight paid will be refunded in the form of the balance in accordance with the return and exchange reverse freight compensation standard. Therefore, this service also needs to be purchased by the user himself, and can only be used after the purchase.
If you are sure that you need to make a purchase, please select the checkbox next to "Hassle-free returns" and this service fee will be displayed in the billing statement and added to the total amount due.
In addition, what we call "after-sales door-to-door service" is a unique experience service for customers to provide customers with door-to-door pick-up and delivery, original maintenance. During the warranty period, if there is a quality problem, you only need to submit a service demand application through the network or **, and you will be provided with ** support, door-to-door pickup, inspection and maintenance of the original factory.
Trouble-free, such as going out for repair, self-inspection, etc., to provide you with easy, efficient and worry-free after-sales protection.
3. **Door-to-door service excavation and lift-off instructions are blind.
It will be affected by the area covered by self-operated logistics and the scope of authorized maintenance brands of the maintenance center, and the timeliness of after-sales delivery to home is inconsistent in different regions and commodity brands.
Due to the irreparable intermittent failure of computers, communications, office equipment, and photographic and video products, there may be deviations in the above query timeliness results, and if there is any abnormality, we will contact and confirm in time.
In fact,Jingdong return worry-free means that if there is a return within the specified time、Exchange,The corresponding service will be provided,Of course, this also requires the user to purchase this service before it can be used,So,This is not a gift from the merchant,After all, not all products can meet customers,If necessary, you can buy it yourself and then use it。
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Yes. Generally, there is a worry-free return on the **shopping product page, which means that there is shipping insurance.
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In **, if there is a worry-free return, it is more than that? That means that when you return the goods, you will not deduct your courier fee, and the merchant will package the freight, so you can rest assured that it is your turn.
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Worry-free return, no freight insurance means, worry-free return means that you can have no worries, and you can return it at any time if you don't want it after you buy it.
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No, there is no connection with the freight insurance, the freight insurance can be seen when rolling Zheng himself places an order, if it is written that the seller gives Dachang Song freight insurance, then it means that this product has freight insurance.
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No. Shipping insurance is a kind of insurance, and worry-free returns just give you a promise that it won't be difficult to return.
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It has nothing to do with this at all, and it doesn't mean that this thing is the meaning of freight insurance, but it just means that it can be very convenient when returning the goods.
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This depends on the specific product, if the merchant provides the seller with freight services, it is a shipping insurance fee, if it is not provided, there is no transportation insurance fee.
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Yes, it means that you don't have to worry about the freight, there is freight insurance to help bear it, and it is more convenient.
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** Worry-free returns, not necessarily has the meaning of freight insurance, you can ask the store customer service whether there is freight insurance.
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** Worry-free returns, there is the meaning of freight insurance, and there is also the meaning of no reason to return.
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**The hassle-free returns written above do not mean that there is shipping insurance, you can do it on the checkout page. See if there is shipping insurance?
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1.Worry-free return means that the buyer can apply for a return of the product within 7 days from the actual receipt date without any reason; The freight insurance refers to the 7-day return of the platform without reason.
Hassle-free returns) products, in the event of a return by the buyer, the insurance company provides freight reimbursement services.
2.Shipping Insurance: (Buyer) and Return Shipping Insurance.
sellers) two categories. The difference is that the buyer pays the insurance premium, which is the buyer's return shipping insurance, and the other way around, the seller's return shipping insurance. In order to solve the disputes between buyers and sellers due to freight expenses in the return of goods, insurance companies have launched return freight insurance products in a timely manner according to the characteristics of online transactions, also referred to as "return shanshan insurance", "freight insurance".
At present, it is mainly used in the first network commodity trading. Return shipping insurance (buyer) is now and previously only for **.com to support 7 days no reason to return and exchange.
When the return occurs, within 72 hours after the end of the transaction, the insurance company will compensate the buyer for the return freight as agreed, with a minimum of 4 yuan and a maximum of 25 yuan. "Return Shipping Insurance (Seller)" refers to a service in which the insurance company provides insurance for one-way shipping costs incurred due to returns when the buyer and seller make a return request. Return Shipping Insurance (Seller) is currently only available to merchants participating in the "7-day No Reason for Return".
Extended Materials: 1) Key features.
This insurance product has 3 major features:
1.Low premiums: the average expenditure is less than RMB;
2.Easy Insurance: You only need to choose when purchasing goods, and you can pay together with the payment;
3.Fast claim settlement: no need to report the case, no need to provide evidence, and the claim payment will be paid directly to the buyer's Alipay account within 3 days after the transaction is completed.
2) Hassle-free return claim process:
Step 1: The customer initiates an exchange or refund request for the product;
Step 2: The seller agrees to the return application and notifies the seller to send the goods back to the merchant for after-sales;
Step 3: After the seller confirms the receipt of the goods and completes the return and exchange operation, the system will automatically initiate a claim application, and the preliminary review time is 72 hours;
Step 4: After the review is passed, it is expected that the claim will be paid to the JD small treasury corresponding to the JD account where the customer purchased the goods within 5 working days.
In the pocket money account, the actual arrival time shall prevail;
Step 5: After the claim is successful, you can view it in the small treasury account.
3) Additional Notes:
2. Guarantee period: After the user signs for the goods, when the return service is met within seven days and the exchange service within 15 days, and the user submits the relevant service application, the return and exchange worry-free service is valid within 15 days after the user signs for the goods (return within 7 days and exchange within 15 days).
3. Claim rules: 1) One-way freight for return and exchange caused by non-commodity quality reasons; 2) If there are multiple returns and exchanges for the same order, only one claim will be made.
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Worry-free return and exchange is a service in the Tmall platform, and most of the merchants on the Tmall platform are brand merchants, but also the service providers are relatively better. After all, Tmall is a high-end e-commerce shopping platform launched by Alibaba. However, compared with Tmall's worry-free return and exchange, there is also a 7-day service for no reason to return and exchange.
If you want to join the Tmall platform and become a merchant, when you register a store, in addition to the consumer protection services that you must join, you also need to add a lot of customer service items. Worry-free return service, mainly for the goods in the electrical category, when the merchant joins the worry-free return, the goods will have a red logo like a shield, the logo says worry-free return.
Worry-free return and exchange has brought a lot of convenience to consumers, as long as it is a product purchased in Tmall Electric City, and the product has been added to the worry-free return service. Then, after purchasing the product, the consumer can return the product without reason within seven days from the time the seller delivers the goods. Of course, this is to be without affecting the merchant's secondary sales.
The seller will return the payment paid by the consumer to the customer's Alipay account within seven days after receiving the goods.
If the goods are damaged after receiving the goods, but the consumer does not explain when applying for return, or the goods are damaged due to the consumer's reasons, and the goods are returned to the merchant, then the merchant has the right to complain to the consumer and will not refund the price of the goods.
Since it is a worry-free return, the return time is within seven days, and the exchange time is relatively long. If the consumer finds that the goods are defective or different from the description after receiving the goods, he can apply for an exchange within 15 days from the date of delivery by the seller. Similarly, the problem of the product is to be proved before the seller ships the goods, and not due to improper use.
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**Hassle-free refunds are actually a guarantee. After the store joins this agreement, the customer can buy something in the store as long as it is still within the return period, regardless of what happens. As long as the customer wants to return the product, the store must agree. Otherwise**, the buyer will be forced to return the product.
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Returns Worry Free is an insurance service launched by United Insurance Company. When consumers buy goods with the "worry-free return" logo on the ** online platform and the order amount does not exceed 1,600 yuan, when the goods are in good condition or the goods have been used in the wild, but the quality and defects cannot be identified by the responsible party, consumers can apply for worry-free returns within 30 days after confirming the receipt, and after the refund is successful, if the returned goods have an impact, the seller can apply to the insurance company for compensation. <
Demo model: iPhone 12 && Huawei P40 && Xiaomi 11 System version version: ** **Return worry-free is the insurance service launched by **United Insurance Company.
When consumers purchase goods with the "worry-free return" logo on the ** online platform and the order amount does not exceed 1,600 yuan, when the goods are in good condition or the goods have been used, but the quality and defects cannot be identified as the responsible party, consumers can apply for worry-free returns within 30 days after confirming the receipt, and the refund is successful.
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