How about Haier products and after sales?

The quality of Haier's refrigerators and washing machines is not very good. I have also visited these two product production lines of Haier, which are definitely international production lines, very neat and formal; The quality of the air conditioner is almost the same, under Gree, but the stability is okay, the refrigeration is very good, and the heating is lacking; The quality of water heaters is the leader in China, and many of our water heaters are 10 years ago, and they are still very good; TV and computer are not particularly outstanding, but ** more fair, cost-effective, differentiated selling points, TV - mold card function, computer - eye screen, these two products need to be considered before buying; Don't buy mobile phones and cameras, you can feel it firsthand, it's relatively poor. In general, Haier has been working quality control, organizing several echelons to learn professional quality tools 6sigma and other knowledge, in order to continuously improve product quality.

You still need to carefully identify before buying, and in general, Haier's products are trustworthy.

Haier's home appliances have always been very good, the quality and after-sales are all ***, and there are generally no defective products.

Haier didn't say anything about the quality before. Washing machines and refrigerators are fist products! Now the quality is not complimentary!

Flat-screen TVs don't do anything! Clarity is not good! (Analog signal or digital signal) is not as good as LG Samsung Sony Sharp.

The washing machine is generally of inferior quality to Siemens, Panasonic, Sanyo, refrigerators, and Siemens, and air conditioners are not as good as Gree Mitsubishi.

Generally no problem. Unless you're very unlucky with buying something.

When we talk about Haier's products, we should think of the phrase "Haier is the sea", what does this sentence mean? People who have used Haier's products should know that Haier's sea is a sea of garbage, because Haier's products are so garbage that they can form a sea by piling up their products.

As a leading enterprise in China's home appliance industry, Haier Group has won the recognition of consumers by virtue of its strong economic strength and reputation in the industry. Today, from the after-sales service of Haier washing machines, how about introducing the after-sales service of Haier Group, a leading enterprise? On the question of how about the after-sales service of Haier washing machines, it should be the most vocal.

Because there are a lot of home appliances produced by Haier Group at home, I have dealt with the after-sales service personnel of Haier Group many times, and then let me talk about the after-sales service of Haier washing machines from my own experience.

I remember the first time I called**After-sales service for Haier washing machine**, and reported to them that there was a quality problem with the newly bought Haier washing machine, and the customer service staff of Haier washing machine after-sales service ** was very patient and inquired in detail about the abnormal phenomena existing in Haier washing machines. Then the customer service staff also comforted and told me not to worry, they will immediately send professional maintenance personnel to carry out free on-site maintenance. I am generally satisfied with the after-sales service of Haier washing machines, because they are very patient when receiving customer complaints and repairs, and they can consider problems from the perspective of customers, which is very commendable.

About half an hour later, Haier washing machine maintenance personnel came to the house, they first cleaned the outside of the home washing machine, and then they used their professional maintenance tools to disassemble and assemble the Haier washing machine. What makes the bright cover very gratifying is that after the maintenance work is completed, these Haier washing machine after-sales service personnel have carried out another external cleaning of the Haier washing machine, and cleaned the oil stains and other pollutants brought by their maintenance. From this point of view, Haier washing machine after-sales service is particularly good, they stand in the customer's point of view to consider the problem, the service attitude seems to be very professional.

After the maintenance work was over, about two hours later, the customer service of Haier washing machine after-sales service called me and asked whether the washing machine could be used normally after maintenance, whether the maintenance work was carried out smoothly, and whether the attitude of the maintenance personnel was good. This shows that Haier washing machine has established an after-sales service feedback system, which is fundamentally a constraint on the work of after-sales service personnel, and has effectively improved the after-sales service quality of Haier washing machine.

You can get it for free

It used to be very good, my air conditioner, refrigerator, TV, water heater are all Haier's, I trust Haier, but I am very disappointed in the latest maintenance service, all perfunctory and deceptive, thinking about the law to make extra money for you, not thinking about the customer at all, solving problems, just to make money, if you don't understand, you will be unlucky, will be played by Haier, and you will not buy Haier's products in the future. Poor after-sales service is mainly said to be the maintenance of personnel, the service system is still good, responsive, timely follow-up, the main thing is that the quality of the maintenance personnel is too poor, too profitable.

I am from Shandong, and Haier's after-sales service in Shandong is really good;

My refrigerator and washing machine are Haier's, the refrigerator has not had a problem for 4 years, the washing machine has been used for 9 years (03-11 years), in the 5th year, because every winter in the yard, the engine behind the washing machine has a problem, hit Haier's monopoly **, it was repaired the next day, not even a cigarette was smoked, the young man said that there was a problem to hit him **, and left in a hurry; The 8th year was broken, and a young man repaired it for a long time to get it done, and then when it was broken in the winter of the 9th year, the young man said: because of the perennial thermal expansion and contraction in the yard, the engine and another part (not remembered) are no longer good, there is no point in repairing, it is recommended to go to the store to replace it; Later, when I bought it in 03, it was more than 800 yuan, so I changed to a washing machine;

My LCD TV is Skyworth's,The service attitude is super poor,The picture is not out of the second year,Call Skyworth customer service,Let us pay 120 yuan for the road to repair; Looking for a monopoly, the monopoly said that it was a regulation, looking for a manufacturer, and the manufacturer said that the regional regulations were different and did not accept; The service attitude is super poor, why is such a big company like Skyworth??? It's been 4 years now, and I can only watch ......

When I was working in the south, I heard from my colleagues that Skyworth was good and bought ......Now I'm really annoyed; You said that we have Haier and Hisense in Shandong, why do you buy Skyworth, Skyworth's is expensive, and I regret it......

Haier pays the most attention to after-sales service, and there is a 100% return visit service after service, so that it can be the first in China after after-sales.

Haier's after-sales service is not bad, the old brand has been maintained for many years, and the quality has not been said.

The fastest response in China,Whether it's good or not depends on the technical ability of local service personnel,Haier is the strictest management in China,It's still quite okay。

At present, Haier Group ranks first in after-sales service at home and abroad.

Good example: Require the absolute door-to-door visit at night, and still see the shadow of the after-sales maintenance worker on the side of the road when it snows in winter

Very good, my air conditioner, water heater and washing machine are Haier's. Once, my water heater was broken, I couldn't take a bath, I was in a bad mood, I gave the after-sales **, and the tone of speech was also very polite, but the after-sales service was not angry at all, but with patience.

negotiated with me, and the master came to the house to repair it at noon, and it was repaired in more than 1 hour, but the problem was that the master didn't eat, so I invited the master to dinner, but the master said that there was another one to repair in a hurry, I think Haier really has nothing to say after sales, and I thank them for their warm service and hard work. So if you choose a home appliance, you can buy Haier, that's right.

Haier after-sales.

It's perfect.

Haier after-sales service.

There are very strict rules.

One of them is: Within 48 hours.

Make an appointment for door-to-door service.

It's a must. And also.

Repair your machine.

Will help you later.

Put all Haier appliances.

Go through the security check. In a word.

Haier after-sales. It's very good.

Relatively speaking, after-sales service is already one of the best in the circle, after-sales processing is very timely, and the service attitude of employees is generally very good, in general, worthy of their slogan of "sincerity forever". And not only after-sales, Haier's own quality is also very good before the sale, and quality problems are strictly controlled.

The national three guarantees stipulate that the free warranty is one year for the whole machine and three years for the host, and the door-to-door inspection fee, material cost, and repair fee shall be charged if the warranty period is overdue, which is reviewed and approved by the State Price Bureau, and Haier specifically stipulates that the maintenance worker must show the price bureau seal before charging.

Standard. Haier's after-sales service can be regarded as the best in the entire home appliance industry, it can be said that it is a five-star service, Haier is the country.

The only company with the strongest production line and the largest export volume in China, after-sales service is not only domestic, but also international.

Famous,The so-called TV is sold to**,After-sales will follow**。

After all, no matter how you say it, it is also one of the top 500 enterprises in the country, all in all, Haier's products are okay, and Haier's after-sales service is.

In the pink. After-sales service requires a lot of manpower, material resources, and funds. It is difficult for ordinary enterprises to establish a perfect after-sales system.

1. Warranty period:

Product warranty period details (updated on April 1, 2006) Warranty period of the whole machine Warranty period of the main parts, the main parts, ordinary color TV The whole machine purchased before August 16, 05 is guaranteed for three years; The whole machine purchased from 08/16/05 is guaranteed for one year. 3 years CRT, line output transformer, high-frequency head, manifold block.

2. The following situations do not belong to the scope of free service, but can be repaired for a fee:

1) Failure to present warranty certificate and invoice;

2) Invoice alteration;

3) Caused by accidental factors and improper use;

4) Losses caused by self-repair without the permission of Haier;

5) After the validity period of the three guarantees, it can still be used after repair.

3. Composition of excess insurance fee:

Over-warranty repair fee + parts and materials cost The customer shall pay the cost.

4. Over-warranty maintenance fee:

1) It refers to the labor expenses incurred by the service personnel for inspection, repair, debugging and adding functions of the repaired products, the consumption and depreciation of instruments and equipment, and the total cost of site, water and electricity, and auxiliary materials.

2) Parts and materials cost: refers to the total cost of materials consumed by service personnel in the process of repairing a certain product and parts that really need to be replaced.

3) Parts and materials**: It is subject to the sales of Haier's product accessories and materials (the first standard of parts and materials presented by the service personnel).