What equipment is needed for a 20 agent call center

If the call center with 20 seats is built by itself, 50,000 yuan will definitely not be able to get it.

Compared with self-built call centers, managed call centers are not only advantageous in terms of purchase cost, but most importantly, in terms of total cost of ownership.

The managed call center eliminates the cost of purchasing software and hardware for self-built call centers, daily maintenance costs, monthly relay fees for telecommunications, and maintenance costs for future system integrators. Therefore, the cost is very low during the use of the whole call center.

The hardware required for self-built call centers includes switches, industrial computers, voice cards, servers, and software is CTI middleware, database software, CRM business system, ACD queuing system, recording system, etc.

There are 3 main schemes:

1. The switch scheme is adopted, which has good scalability. Servers and intelligent programmable switches need to be procured, and the estimated cost is 150,000.

2. Board card solution, if 20 seats are not very high, only need to be equipped with an industrial computer and voice board. ** In 100,000.

3. SaaS call center** is 4,000 per month.

If you have any questions, please feel free to contact me.

It's very expensive to host.,20 seats a year is 40,008.,Self-built one is 40,008 can be done.。。。 What is said upstairs is correct, but the way used by each company is different, and the hardware and software are also different, so the landlord's problem is more difficult! Switches, board solutions are more expensive, suitable for large enterprises, it is recommended that you use IP call center, cheaper, more powerful, is currently the most advanced CTI technology in China, interested can hi me...

Nanjing Discovery Computer Software Co., Ltd. is an IP call center, which has been doing it for many years and is relatively professional.

You can contact ** for consultation! It can be done with both boards and switches!

You don't need any managed equipment anymore. A total of 20 seats per month is 4,000 yuan.

**Switches, IPCs, Recording cards, Headsets, Network switches, Please log in for details;

Before building a call center system, we can collect existing data through the service situation of the existing business to judge the number of agents we need to build a new call center system.

Before calculating the number of agents, you need to understand the following data.

1. The current average number of daily acceptances**.

2. The average time of each ** acceptance.

3. Whether there is a peak phenomenon.

The number of call center agents is roughly calculated as follows:

Circulating intelligent agent real-time assistance system

Provide real-time auxiliary tools for sales and customer service personnel, including real-time voice transcription, process navigation, customer portrait extraction, speech recommendation, knowledge point prompts, compliance and quality inspection and other functions to improve the productivity of sales personnel.

Real-time speech transcription, using the original underlying algorithm.

Yang Zhilin, co-founder of Circular Intelligence, as the first author, cooperated with Google and Carnegie Mellon University to launch the international cutting-edge original algorithm models TransTransform-XL and XLNet, which was called "the progress of important training after BERT" by CAAI's "Artificial Intelligence Development Report 2019". Cyclic Intelligence is the first in China to apply the original NLP algorithm model to enterprise-level real-time speech recognition, clue intention scoring, agent assistance and intelligent quality inspection system.

Real-time speech and knowledge point recommendation, don't be afraid of problems.

In the communication between the salesman and the customer, the concerns raised by the customer will be encountered, and if these concerns are dealt with in the right way, the probability of making a single order will be increased. After making the most common concerns (as well as the knowledge points of the product) into semantic tags, the system can quickly provide recommendations for the best response words after detecting that the dialogue hits the tag.

Process navigation to know what to do next.

Enterprises improve the professionalism of business personnel in external services through standardized operating procedures (SOPs), which include what should be done at each stage of communication. With process navigation, business people can visualize the communication process, and sales or customer service can clearly see what steps they've completed and what to do next.

Real-time violation reminders, timely stop loss.

In the past, the company would have a special quality inspector who would be responsible for manual audio sampling inspections. In the agent real-time assistance system, through the integration of the real-time quality inspection system, the salesman can know his violation at the first time, so that he has the opportunity to make up for the losses caused by the violation in the subsequent communication.

Real-time semantic portrait label extraction, automatic recording of communication summary.

Semantic profiling tags in communication not only show what kind of person the customer is, but also show what kind of needs the customer has, and in the next communication, these semantic profiling tags help business personnel provide more targeted products or services. In the past, business people were so focused on communication that it was easy to forget to jot down a summary of the communication.

It supports private deployment and has served more than 10 listed companies.

Circular intelligence supports flexible product deployment methods, and you can choose between SaaS mode and private deployment mode. At present, we have served a number of leading companies in the fields of finance, education, Internet services, etc., including 58.com, Zhongan Insurance, New Oriental**, 51talk, Liepin, etc.

At present, the call center system on the market is mostly based on the softswitch IPCC mode. The system is stable and cost-effective. It is the best solution chosen by many enterprises. All you need is a TRACING** server + voice gateway to help you achieve it.

At present, the most popular in the market is the IPCC soft switch solution, which is stable and cost-effective, and is mostly used in enterprises and industries. IPCC softswitch mode like Liang Zheng industry Hangzhou Quansheng Communication can also do, they can help you from project consulting, system planning, construction and implementation, operation management training, system maintenance and other one-stop services. Moreover, the system functions are perfect, from all the traffic functions, work order flow seepage, service history, recording, KPI assessment, reports, etc., and also provide secondary development open interface, all field functions can be flexibly configured in the background, such a flexible and perfect system has been well received by customers in the industry.

You can learn more about the official website of Hangzhou Rubber Shouting Song Quansheng Communication Call Center.

114, China Mobile, China Unicom, bank credit cards and other large service enterprise groups have almost opened call center agent services. The main verticals for the application of call centers include: telecommunications, finance (including banking, insurance, and public utilities), and public utilities (including industry and commerce, taxation, urban construction, labor and social security, community services, emergency systems and electricity, water and gas, etc.), manufacturing (including automobiles, home appliances, steel, textiles, etc.), retail and logistics (including postal services), IT and e-commerce (including TV shopping, Internet, business travel, etc.), outsourcing, and others (including tobacco, petrochemicals, media, etc.) medical and health care, survey statistics, etc.), etc.

Self-built call centers are also divided into high-end and low-end solutions. It is recommended to choose a high-end switch solution for 100 seats, which is relatively stable and easy to expand. The required hardware generally includes:

Servers, switches, headsets, PCs, etc. Juxingyuan Technology has 16 years of experience in self-built call centers. For specific implementation plans and other suggestions, please consult their relevant personnel.

Hope it helps.

It depends on whether the call center is a self-built call center or a managed call center, if you have a self-built call center, you need to buy a hardware gateway and server, and if you have a managed call center, you don't need to buy software and hardware products, you only need to install the first call center provider.

This position is widely used in various customer consultation, Q&A and other service projects. (1) Call answering and outbound calling: This is the most basic function, the agent can answer customer calls through the call center system, and realize active communication such as return visits through the outbound call function.

2) Show busy, show idleness: If the agent temporarily leaves the seat or cannot answer temporarily**, the status can be shown busy, and the incoming call will not be transferred to the agent's position. (3) Transfer: If an agent does not have a problem, you can transfer the call to another agent.

4) Agent authority: According to different roles, different levels such as squad leader and ordinary agent are set, and their corresponding operation permissions will also be different. (1) Three-way call:

Agent A can invite Agent B to join the call during the call with the customer, which is quite a small meeting.

2) Call hold, call resume: In the process of talking to the customer, if agent A wants to temporarily pause (such as seeking help from the team leader's agent) and the customer, you can wait for the customer at this time, and then continue to talk to the customer through the call resume after agent A comes back.

3) Force-insertion: Agent A forcibly joins the call between another agent B and the customer, and the speech of the joining agent will be heard by everyone.

4) Demolition: Agent A forcibly disconnects the call between another agent B and the customer.

5) Monitoring: Agent A listens to the call between another agent B and the customer, and the listener cannot hear the listener's voice.