What is the slow must be compensated in telecommunications?

Telecom slow compensation refers to the situation that the customer handles the newly installed broadband or ITV service before 16 o'clock, requires the installation on the same day to be installed, the fault reported before 17 o'clock on the same day is not repaired on the same day, and the installation and maintenance master and the customer make an appointment for door-to-door installation or repair services but does not come to the door within 1 hour before and after the appointment time, Anhui Telecom takes the initiative to compensate the customer.

The payouts are as follows.

We will not pay for the following cases and scopes.

1. The customer's own reasons, such as not being at home, the interior decoration is not completed, the computer and other terminals are unavailable, and the installation and maintenance master can negotiate with the installation and maintenance master to make an appointment to come to the door at another time.

2. Force majeure reasons, such as municipal construction, bad weather, regional power outages, community property obstruction and other non-telecom company service reasons, resulting in the inability to install broadband and ITV in time or the failure to repair in time.

3. Government and enterprise units or individuals handle more than four new broadband or ITV services in batches at the same time.

4. Anhui Telecom does not promise "same-day installation" service in urban areas where broadband installation conditions are not available, such as areas where the construction of the line project is not completed and the property obstruction cannot be constructed.

Personal experience, "the day of installation, slow must be compensated" those are fooling people, Fujian Telecom, May 31, early in the morning to call 10000, report installation, 10 o'clock to confirm again, customer service lady almost took the life guarantee, must be installed in the afternoon of the same day.

Family, peace of mind to cancel, cable TV, broadband, mobile phone network card of other operators, as a result, at 16 o'clock in the afternoon, waiting for the telecom staff to **, the time is too late, there is no way to install it today, wait for next month, (but telecom has a rule, the installation of the month is not able to use **, that is to say, tomorrow to install, that is, in June, the whole month is not able to use**, mobile phones can not access the Internet, not to say, broadband must also be billed on a daily basis), so these days, enjoy is, Mobile phones can not access the Internet, TV no programs, computers do not have broadband, angry but complained, 10000 Miss took turns to **, dozens of **, to my conclusion that because they did not ask for installation, they think that there is no loss to the customer, there is no need to compensate, so the "slow compensation" is also invalid.

Due to the different business conditions in different places, it is recommended that users learn through the local telecommunications network is a business hall or a mobile phone business hall, or they can directly go to the nearby telecommunications business hall for consultation, or directly call 10000 and transfer manual services according to the voice prompts for consultation.

Broadband or ITV customers in urban areas (including county seats) who apply for new broadband or ITV services before 16 o'clock, and require that the installation is not installed on the same day, the faults reported before 17 o'clock on the same day are not repaired on the same day, and the installation and maintenance master makes an appointment with you for door-to-door installation or repair services but does not come to the door within 1 hour before and after the appointment time, Anhui Telecom will take the initiative to compensate you. Pay attention to China Telecom Guizhou customer service*** You can handle phone bill inquiry and recharge with one click, traffic, points, bills, detailed lists, etc., which is convenient and fast.

Hello, Anhui Telecom slow compensation refers to the customer before 16 o'clock for the new installation of broadband or ITV business, the request for the same day installation is not in the same day of installation, the same day before 17 o'clock to report the fault is not repaired on the same day, the installation and maintenance master and the customer make an appointment for door-to-door installation or repair code Xiaocong service but not within 1 hour before and after the appointment time, Anhui Telecom has taken the initiative to compensate the customer Chi Ying.

It means that Anhui Telecom takes the initiative to compensate customers for the newly installed broadband or ITV services before 16 o'clock, requiring that the faults reported before 17 o'clock on the same day not be repaired on the same day, and the installation and maintenance master and the customer make an appointment for door-to-door installation or repair services but do not come to the door within 1 hour before and after the appointment time.

The payouts are as follows.

1. Use broadband for the general public of 100mmbps and above in urban FTTH areas;

2. Connect to the network through the computer solid line, and 2 times of the three speed tests in the 3 periods: 00-24:00 do not meet the standard;

3. When the problem of slow network speed is feedback, there is no processing result within 5 days or it is not fixed within 5 days due to the reasons of the bureau.