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Anonymous users2024-02-07If there is an abnormal status prompt such as not being able to connect to the cash collection treasure or the device does not match, you can try the following operations to solve the problem:
1. Please confirm whether the distance between the cash collection device and the Bluetooth device exceeds the limited distance or there is a larger obstacle before.
2. Please make sure that the mobile phone was purchased through regular channels. And the phone is in the adaptation table (see the official for the list**). (At present, 3, iphone4 cannot be adapted due to Bluetooth chip problems).
5. Turn on and off the mobile phone or cash collection treasure again.
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Anonymous users2024-02-06If this happens, you can try the following steps:
1. Confirm whether the customer's mobile phone is a supported model;
2. Whether the client is installed correctly;
3. Check whether it is silent mode, and the user should adjust the volume of the mobile phone to the maximum, or see if the audio contact is poor due to the reason of the mobile phone case, and then adapt the mobile phone card reader;
4. You can also try to restart the phone and re-adapt the mobile phone card reader.
If you have any questions, you can contact Lakala at any time at:
Lakala Official**:
Official WeChat customer service: @拉卡拉.
Lakala Tmall***:
Lakala wishes you a happy life!
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Anonymous users2024-02-05It may be because of the problem that the phone is not compatible.
Method 1: 1. Confirm whether the mobile phone is a supported model.
2. Whether the client is installed correctly;
3. If there are still problems, it is recommended to check whether it is silent mode, and please adjust the volume of the mobile phone to the maximum, and then adapt to the mobile phone card reader.
4. You can also try to restart the phone and re-adapt the mobile phone card reader.
Method 2: 2. Settings: It is recommended that you use it after the settings of your mobile phone system - > Privacy - > Microphone - > Lakala, and the right permission switch is turned on.
3. Software authorization write, please install the genuine authorized software on iTunes on the computer, otherwise it is easy to crash.
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Anonymous users2024-02-042. The distance between the cash collection device and the Bluetooth device is too far or there is a large obstacle in the middle.
Common problems and solutions of Lakala Collection:
1. What should I do if I lose my bank card bound to the bank card when I opened it?
Solution: Contact Lakala customer service in time to apply for a change in the processing of the bound bank card.
2. Why do you say that my transaction is unknown and let me consult?
3. What bank cards does Collector support for collection business?
Solution: Support standard debit and credit cards with the UnionPay logo.
4. What bank cards are currently supported when opening an account?
Private accounts mainly support banks (Minsheng Bank, Postal Savings Bank, China Construction Bank, Shanghai Pudong Development Bank, Guangfa Bank, Ping An Bank, Huaxia Bank, Industrial Bank, Bank of Communications, China Everbright Bank, Beijing Rural Commercial Bank, Bank of China, China Merchants Bank, Agricultural Bank of China, Industrial and Commercial Bank of China).
Solution: The corporate account mainly supports banks (Beijing Rural Commercial Bank, Bank of China, China Merchants Bank, Agricultural Bank of China, Industrial and Commercial Bank of China, China Everbright Bank, Bank of Communications, Industrial Bank, Huaxia Bank, Ping An Bank, Guangfa Bank, Shanghai Pudong Development Bank, China Construction Bank, Postal Savings Bank, etc.).
5. What should I do if the card reader is not recognized?
Solution: When your payout shows "Unable to recognize the card reader", first, please try again to see if it is due to Bluetooth connection problems. If the retry is still unsuccessful, please check whether the card reader is damaged, if the hardware is damaged or fails for no reason, please call Lakala customer service to solve the problem.
6. What should I do if the terminal is lost?
7. What should I do if the terminal is broken after 5 days of use?
Solution: The shelf life of the collection treasure is 1 year from the date of **. If the product is damaged by the user due to human factors, the company will charge a maintenance fee when repairing. Please keep the "Product Warranty Card" in a safe place, Lakala will use it as the basis for the warranty.
8. Can I trade if the chip card is broken?
Solution: Transactions cannot be made, and the magnetic stripe and chip composite card must be inserted into the card for transactions.
9. The magnetic stripe card is considered an IC card, what is going on?
Solution: Because some of the older bank card specifications are inconsistent with the current PBOC specifications, they will be considered as IC after swiping the card, and magnetic stripe transactions can be carried out after the card insertion fails, so it is recommended to go to the bank to replace the bank card as soon as possible.
10. What happens when the card reader is turned on and cannot be connected?
Solution: Please check the power of the card reader as soon as possible, when the power is very small, the connection will not be smooth, please charge it in time.
11. Can I print the receipt after electronic signature?
Solution: Currently, the function of printing receipts is not supported, and merchants can view the transaction electronic purchase order through the transaction details page in the transaction query.
Solution: Due to network latency or other reasons, the transaction you just made needs to be synchronized to the server, and you need to wait for about 10 seconds to view.
13. Can the subscription order be found in **?
Solution: You can check the purchase order in Transaction Records - Collection Records, select the transaction type, swipe the card or large amount, enter the transaction details, and click (View Purchase Order) in the signed purchase order to view.
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Anonymous users2024-02-03If this happens, you can try the following steps:
1. Confirm whether the customer's mobile phone is a supported model;
2. Whether the client is installed correctly;
3. Check whether it is silent mode, and the user should adjust the volume of the mobile phone to the maximum, or see if the audio contact is poor due to the reason of the mobile phone case, and then adapt the mobile phone card reader;
4. You can also try to restart the phone and re-adapt the mobile phone card reader.
If you have any questions, you can contact Lakala at any time at:
Lakala Official**:
Official WeChat customer service: @拉卡拉.
Lakala Tmall***:
Lakala wishes you a happy life!
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