Shentong Express lost my clothes initialed, someone took it away , and it doesn t compensate, is it

The Industry and Commerce has issued a new "Measures for the Supervision and Handling of Contract Violations", which has made some provisions on standard clauses, which can be taken a look.

Lodge a complaint with the industrial and commercial department.

Article 9: Where proprietors and consumers use standard clauses to conclude contracts, proprietors must not exempt themselves from the following responsibilities in the standard clauses:

1) Liability for causing personal injury to consumers;

2) Responsibility for damage to consumers' property caused by intentional or gross negligence;

3) Guarantee liability for the goods or services provided in accordance with law;

4) Liability for breach of contract that shall be borne in accordance with law for breach of contract;

5) Other responsibilities that shall be borne in accordance with law.

Paragraph 2 of this article, negligence, due to the negligence of Shentong's delivery staff, the goods are fraudulently claimed, Shentong is responsible) Article 11 Where a business operator and a consumer conclude a contract using standard terms, the operator shall not exclude the following rights of consumers from the standard terms:

1) The right to modify or terminate the contract in accordance with the law;

2) the right to request payment of liquidated damages;

3) the right to claim damages;

4) the right to interpret standard clauses;

5) the right to file a lawsuit in relation to disputes over standard clauses;

6) Other rights that consumers shall enjoy in accordance with law.

Paragraph 3 of this article states that consumers have the right to claim damages. You can file a claim for compensation with Shentong).

Since Shentong's terms are often overlord clauses, the matter needs to be resolved.

Now, the state has not introduced the relevant ** regulatory departments for the express company, and the complaint is difficult to be resolved, I have also had such a thing in Suzhou, and I am in a hurry, and the express company is very arrogant, I am also Shentong.

Was it bought in **? Contact the store, it's OK if you don't pay.

I'm the same.,Put it on the doorman's side.,I don't know who took it... Depressed!!!

Shentong Express is too bad to pick up a piece and wait for a long time

Summary. Hello! Generally, if the courier company loses the piece, the seller is insured, and the courier company will compensate the seller first, and then the seller will claim compensation from the courier company.

Shentong Express couldn't find the lost piece, but it showed that the consumer's family signed on behalf of the consumer, and did not take the initiative to contact me, how should the seller and the courier compensate.

Hello! Generally, if the courier company loses the piece, the seller is insured, and the courier company will compensate the seller first, and then the seller will claim compensation from the courier company.

Contact the courier of the courier company first, explain that you did not sign for the item, and sometimes the courier may compensate you directly.

After the courier compensates me for the loss, can the seller deliver the goods again?

Shouldn't the courier pay for his fault?

The courier compensates you for the loss, and if you want to ask for it again, you need to buy it again from the buyer. The courier should pay for his mistake, but he has already compensated you, so there is no need for the seller to deliver it to you again.

The courier loses your goods, and in the end it is the courier who bears the mistake.

If your shipment** is not too high, the courier may pay you directly.

The courier has sent me the money for my delivery, do I have to place a new order and wait for the goods again? Then it is important to carry things that are boring, and I have to wait to use them, isn't my time a time cave and an ambush room?

Doesn't the seller need to compensate me.

Dear, I understand your feelings, but who can not make a mistake?

The courier lost your belongings, why should the seller compensate you?

So if the courier is wrong, you will be responsible?

Isn't the seller a little responsible? Why should I cooperate with their time, if you lose the money to accompany me, I need to place another order.

If the courier has a better attitude towards handling this matter, I personally recommend compensation. If the courier has a bad attitude towards handling, it is recommended that you complain to him.

So the seller is right.

Theoretically, yes. Because the seller has shipped the goods to you, it is not that the goods have not been delivered to you, and the courier company will lose the goods, and the courier company will be responsible.