The mobile phone software page can t be clicked in and keeps getting stuck

Reference 1For screen issues, select Settings - General - Reset All Settings to resolve the issue.

2.The phone's processor is stuck, the memory is cleaned up, or the phone is too old.

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Samsung Q&A service.

Know Partner 2018-05-25

If your phone is not working properly with the app (e.g., you can't open the software), we recommend that you:

1.Clear Software Data: Settings - Find "Application Manager" - (All) - Find Software Name - (Storage) - Clear Data (Note the important data in the backup software).

2.If you need to connect to the Internet, please check whether the Internet environment of your mobile phone is normal.

3.If it doesn't work, please turn off your phone and restart it.

5.Update your phone's system version. Note: Please back up the data in your device before upgrading.

6.If it still can't be used normally, please back up your phone data (**book, SMS, **, etc.), and try to restore your phone to factory settings.

1. You can force restart the phone first: press and hold the "power button" for more than 12 seconds;

2. Upgrade the system version.

The new version of the system has improved the compatibility and stability, optimized the performance, and entered Settings - System Upgrade (some models are: Settings - My Device - iQOO UI Version), you can view the system version information. If it's not the latest version, it's recommended to upgrade the experience.

3. Clear the storage space.

When the storage space of the mobile phone is insufficient, it may cause a crash, enter the mobile phone i manager and click on the space cleanup, wait for the scanning to be completed, click "one-click rest assured to clean" to delete the junk cache file, and follow the page recommendations to uninstall the infrequently used apps to keep the storage space sufficient (it is recommended to reserve more than 20% of the free space).

4. If it is a crash caused by software, try to clear the software data or reinstall the software.

Abnormal application data may cause crashes, so it is recommended to clear the application data or uninstall and reinstall the application after backing up the important data of the application.

Clear software data: Go to Settings - Apps & Permissions - App Management - Top Right Corner....--Show System Programs--Find Apps, Select Storage, Click Clear Data (Some models: Enter Settings--More Settings--Application Management--More--Show System Processes--Find Apps, Select Storage, and Click Clear Data);

Uninstall and reinstall the app: After you uninstall the app, go to the app store.

<>5. Restore factory settings.

It is recommended that you clean up redundant files or configuration information by resetting your phone after backing up important data.

How to operate: Go to Settings - System Management - Backup & Reset - Clear All Data (some models are: Settings - More Settings - Factory Reset - Erase All Data), click to enter and follow the on-screen prompts.

Erasing all data will restore the phone to its original state, delete all data in the system space of the phone, including accounts, system and application data and settings, and installed apps.

6. Service center testing.

If the above methods fail to solve the problem, it is recommended to back up the mobile phone data in advance, bring the mobile phone and purchase voucher to the vivo customer service center for testing, and enter the mobile phone vivo official website APP--Service--My Service--Service outlets to query the address of the nearest customer service center outlets and**.

If the phone freezes and gets stuck, then we can try to press and hold the power button for about 5 seconds to see if the phone responds. If the crash is not severe, the phone will shut down at this time, and you can choose to shut down or restart. However, I would like to remind you here that restarting is not the same as shutting down, and then turning on after shutting down is the process of turning off the hardware and then reloading, and restarting is just restarting the software, and it does not involve the hardware level, and the time required to restart is relatively short, the boot speed is faster, and it is more power-saving, however, it is only the reloading of the software, so the fluency of the processed mobile phone is worse than that of turning it on again after shutting down.

When we press the power button and it doesn't work, press and hold the power button for 10 seconds, and the phone will be forced to shut down, and then turn it on again. (Long pressing the power button may vary between phones.) ）

Of course, it is not a long-term solution to solve the problem through this method, and it also needs to be controlled from the source, such as trying not to install too many apps, effectively controlling and releasing the memory of the phone, and it is best not to use resource-consuming live wallpapers or cool wallpapers on the phone, if the phone is not well configured, try not to install large applications. Every once in a while, clean up the system garbage on your phone, and if it's really stuck, you can consider restoring it to factory settings.

However, if your mobile phone is really full of problems, it is better to replace your mobile phone as soon as possible, and don't let the mobile phone affect our good mood.

The software is not good, there may be viruses or pirated software.

The phone is not compatible or the software file is incomplete.

What should I do if my phone gets stuck the more I use it? The phone clicks on this setting, and it is immediately back to smooth, which is great.

Your phone's memory shouldn't be large, and you've been using it for several years.

So it will be stuck.

The running memory is small, and the software under it is easy to freeze, so it is not possible to change to a mobile phone with a large memory.

You can uninstall it and re-install it, or do a factory reset.

The running memory is running out of memory, it's time to get a new phone.

Cut out unnecessary stuff. Antivirus restart.

It is to tell you that you can change the machine.

The reason for the mobile phone crash is generally caused by the mobile phone software. This is most common in some rework machines, parallel cargo planes, etc. Some OEM domestic machines are also prone to such problems.

Generally, it's better to have such problems only occasionally, at least it won't affect the application of the phone. But it often crashes, so you have to pay attention. Now there is a method called flashing software, but this is up to a professional.

As for yourself, if you have no experience, especially in this area, it's best not to try, otherwise your phone may only have game over.

Another reason is what is now known as mobile phone viruses. You can think about whether you have received some inexplicable SMS or MMS messages recently, and have you opened it. Nowadays, mobile phone viruses are generally spread through some MMS, as long as you accidentally open it, hehe, then congratulations.

What about the above two situations, such as the mobile phone in the warranty period, it is recommended to warrant, after all, it is more professional, and it does not cost money, but in terms of time, hehe, it may be a little longer, after the warranty period, or you don't want to wait too long, you will go to some mobile phone repair shops to repair, hehe, it may cost a lot of money. It's all black now.

Let's see if the storage can keep up with the times.

1.Charge with a cable charge for a while and try to turn it on, or replace a phone battery of the same model.

2.Take out the SIM card and SD card at the same time and try to power on again.

4.If you can't enter the safe mode or the problem persists after operation, it is recommended to bring the three-pack certificate of the mobile phone and send the mobile phone to the nearest Samsung service center for testing and repair.