Explain the reasons for requesting an appointment for car maintenance and the preparation for making

Arrange a reasonable time in advance for maintenance and failure causes to avoid long waits.

The reception staff of the automobile maintenance business discusses the method of appointment with the customer and the content of the business is as follows: 1. According to the information of the relevant vehicle provided by the service consultant and the workshop foreman technician, the reasonable use of service resources is coordinated and the successful appointment is realized. 2. Reasonable use of maintenance management software system scheduling to reserve service resources for the reserved vehicle, if the reserved vehicle does not enter the factory according to the appointment, the service consultant needs to notify the dispatch and relevant personnel to adjust the maintenance plan in a timely manner.

3. Receive the appointment work order from the service consultant, relevant information and confirmation. Put the reservation ticket into the reservation bar of the dashboard and check it the next day. 4. Reconfirm the availability of existing resources, and coordinate in a timely manner if there is any change.

Briefly describe the method and content of the appointment between the reception staff of the automobile maintenance business and the customer.

The reception staff of the automobile maintenance business discusses the method of appointment with the customer and the content of the business group is as follows: 1. According to the information provided by the service consultant and the workshop foreman technician, the reasonable use of service resources is coordinated and rationalized to achieve a successful appointment. 2. Reasonable use of maintenance management software system scheduling for the reservation of vehicles with orange reserved service resources, if the reservation of the vehicle is not according to the appointment into the factory, the service consultant needs to notify the dispatch and relevant personnel in time to adjust the maintenance plan.

3. Receive the appointment work order from the service consultant, relevant information and confirmation. Put the reservation ticket into the reservation bar of the dashboard and check it the next day. 4. Reconfirm the availability of existing resources, and coordinate in a timely manner if there is any change.

Preview the amount of work to be repaired from the maintenance management software scheduling kanban, accompany the old man to negotiate with the foreman to arrange the technician for maintenance, and assign the work to the designated technician on the maintenance management software system according to the existing resource allocation task. Principle of dispatch: according to the priority of the maintenance vehicle, the VIP vehicle and the overtime maintenance vehicle and the reserved vehicle are arranged in advance, and the maintenance resources are allocated first.

Dispatch workers in a timely manner, receive all kinds of information at any time, and coordinate with workshops, parts departments and service consultants in a timely manner. (Receive at any time, deal with it in a timely manner, and without undue delay). According to the technician's maintenance skills and diagnosis level, the maintenance items are reasonably allocated.

If the same car maintenance project is single, such as maintenance and quick repair, one person per car (or with apprentice). If there are multiple maintenance items for the same car but only mechanical and electrical maintenance, one person per car (or with apprentices) is also available. If some workers cannot be operated with the original technician, the work order will be transferred to another person.

In the case of diagnostic items, diagnosis and repair can be carried out at the same time, in the case of complementary effects. If the maintenance item of the same car is blinded by the mechanical and electrical sheet metal spraying mixing, arrange the sequence according to the process requirements.

General maintenance appointment, maintenance appointment, and claim appointment are three types of sheds. Active appointments are generally divided into fixed insurance reminders, marginal customer solicitation, lost customer solicitation, and event promotion according to the type of customer you actively contact.

Appointment service is an important means for auto repair companies to increase market share, maintain customer base, and improve customer satisfaction. For enterprises and businesses with relatively busy business volume, the effective use and promotion of customer appointment services can not only play a role in peak shaving and valley filling, but also effectively reduce the labor cost of the enterprise and improve the operational efficiency and management cost.

For enterprises with relatively low business volume, it is necessary to use their valuable time to gradually cultivate the appointment habits of customers and exercise the management and planning ability of employees for appointment services. However, most of the companies that have implemented the appointment service have been quite skeptical about the effectiveness of this service. The reason for this is that the arrival of appointment customers often interferes with the normal development of the daily operation of the enterprise.

In addition, after the implementation of the appointment service, customer complaints and dissatisfaction have increased. Therefore, the appointment service seems to have become a chicken rib service for some companies. To this end, it is very necessary to carry out systematic learning and research on the dissemination and development of enterprise appointment service to dredge the bottleneck and management defects of the implementation of appointment service, so as to improve customer awareness and improve the implementation effect of enterprises.

Summary. Hello, don't worry, I can ask for your question, but wait a minute, I need text for about 2 minutes.

Hello, don't worry, I can ask for your question, but wait a minute, I need text for about 2 minutes.

First of all. Say hello in time. The new user submits the business card.

2. The accepted vehicle needs to check whether the appearance of the body is intact, whether the internal functions are in normal use and whether there are valuables, etc., should be confirmed with the customer one by one, and the sedan car should be held for them to sign. 3. Always maintain a smile in service (including leaders and colleagues).

Title: Please briefly talk about the benefits of making an appointment in the car maintenance reception process**?

Are you sure so.

Do as I say, guarantee no customer complaints, ask for custom messages].