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For the first package, since it is considered to outsource this part of the business. In other words, this piece accounts for a high proportion of the cost. If you consider taking back this part of the business.
First, we must consider the cost, and second, can our own department be able to do a good job? This is very realistic. The employees in the outsourcing company are highly trained.
If there is a serious quality problem, the first thing to analyze is whether it is caused by human beings or program vulnerabilities. Then make a reasonable solution. For the second set of scenarios.
You can consider choosing another outsourcing company to do this part of the business, if this part of the business volume is relatively large. You can look for some of the big outsourcing companies, because they have professional personnel in the background in terms of both personnel and technology. The business side is also relatively mature.
If some of the business volume is relatively small, I would like to recommend that you continue to cooperate with the first outsourcing company. After all, they have been doing it for a long time and are familiar with this project. Quality directors help every outsourcing company exist, as long as the reason is found to make amends.
Quality is not a problem.
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Don't tell me there is not a single piece of data?
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There are many things a BPO does, not just data entry.
I recommend not to do pure data entry, pure work. The content of the work is to enter words and numbers, the text is mostly the name of the person and the place, that is, to enter the handwritten information of Japanese customers (insurance policy, application form, order, etc.), and turn ** into Excel and other electronic formats.
It can only familiarize you with the keyboard and improve your typing speed, and nothing else can be learned.
It is recommended that if you are not easy to find other jobs, or if you are interested in BPO, find a slightly more technical BPO, such as sales assistant, order management, administration, and personnel related BPO, which is good for future job change and development.
Being able to speak a foreign language is an advantage in itself, so be sure to take advantage of it. And it is recommended to find a big BPO company, because work experience is valuable.
I am doing BPO, commonly known as outsourcing, that is, to take the non-core business of large foreign companies, standardize the business process, we do it faster and standardized than them, and the domestic labor cost is also cheap, and the company makes the difference.
If there is anything else you don't understand, you can ask.
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If you want to enter BPO in English, it's very hard.
If the company is not formal, in order to control the cost, the squeeze is very strong, and the general recruitment is secondary school students.
Formal foreign companies, the situation is better.
1.Working environment: In order to save costs, the office environment is crowded.
2.Job description: Typing. You are an English major, and the input content is nothing more than Chinese + English + numbers.
3.Requirements: Just two things, speed + quality. The workload must be completed in accordance with the regulations.
4.Salary: basic salary + insurance + commission (this is based on your performance in 2. It is also 200-500 floating).
5.Development: There is little development to speak of, and entry is the lowest end of the BPO industry.
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It's hard for you to be like this, and this is really hard. If you don't speak Japanese, you can only do unskilled work, but you need to type very quickly. Or find a smaller company and try it out most importantly.
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Why not.
Why not. It's man-made.
Good luck.
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Hard. Now there is a lot of unemployment in the BPO.
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Dalian BPO Training |NIIT Dalian Software Park Training Center.
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The economic crisis is an opportunity for the BPO industry, and in order to reduce costs, large companies are constantly moving some foreign processes to China, using domestic foreign language human resources to work, anyway, in order to save money. BPO is probably only known in recent years, of course, there are many people who still don't understand, I think it has not developed to the peak, the development in the next few years should be good, the work is relatively stable, but in the future some processes will be transferred to places where manpower is cheaper, and every year is to improve efficiency, so in the future, the BPO industry will be quite tired, similar to the feeling of mental migrant workers, probably this is such a concept The workload is increasing, and the personnel are not increasing, which is equivalent to laying off people in disguise. In short, I think that the industry is currently developing well, expanding, and the business of large multinational companies is constantly moving to China, but it is estimated that it will not be able to do it in another 10 years, hehe, you see that the questions you ask are so wide, it is really difficult to answer, as a BPO for more than 3 years, I feel like this.
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In the past year or two, some colleges and universities have opened BPO majors, which is not to say that it is bad, but it is in itself in line with the needs of social development. But-
What are BPO majors taught?
What can you learn in a BPO major?
Will what I have learned be able to be used in the future for the work I have done?
And most importantly – can I get a job?
I am afraid that these issues cannot be clarified for a while.
The BPO major is still relatively new (the BPO industry has not been developed in China for a long time), but as far as the people around me who are engaged in the BPO industry are concerned, there are no graduates from the BPO major (also because there was no such major before).
However, it can be inferred from this that if you want to engage in the BPO industry, you do not necessarily need to study BPO majors. And vice versa, the BPO major should also be able to do other things in the future, not limited to BPO. Think about it, in the final analysis, BPO is outsourcing, OEM, always seeking cost savings, yesterday to India, today to China, tomorrow to Vietnam or Russia?
BPO is one of the directions of career development, at least in the past two years, it is relatively popular, you can engage in it, but don't take it too seriously.
If you want to develop in the BPO industry, it is simply a major + foreign language.
Majors include: Finance, Accounting, Finance, Insurance, Procurement, Logistics, Human Resources, etc.
Relevant positions include: financial accounting specialist (receivables, payables, general ledger, fixed assets), personnel management (payroll, employee accounts, etc.), procurement (order management), insurance (policy management), banking (call center, back-office data processing) and so on.
Foreign languages: English and Japanese are the main ones at the moment (bilingual people are the most popular).
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Nice major It is recommended to go and learn.
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The last thing the BPO needs is training.
Originally, the salary is low, so while going to work, you can train at the same time, and you can go to work with a training mentality.
I need to know which city you are in, and I know some of it in Dalian.
The most important thing is that you choose an industry that you are interested in or good at.
If you don't know, choose a good one, of course, you have to catch up with people recruiting.
Specifically, you need to know about your property and language, and it is easy for BPO or Hengchong to develop into management if it has language advantages.
If you have any questions, please ask o(o
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It's basically the same, because BPO is the meaning of business process outsourcing
process is the collocation process.
The BPO operator is the one who operates the process. It is to operate the customer's operation in accordance with the standardized process of pre-arranged promotion.
The advantage of BPO is that it has a more efficient process and saves manpower, material resources and energy costs for customers.
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I used to do it for a few months, and I was doing data processing, piecework.
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