When the express delivery encounters a problem, why does the express delivery have difficult parts?

That's right. Only the sender (that is, the seller) or the sender company has the right to ** the package, and the recipient has no right to claim.

Because the courier is only responsible for the sender, if something goes wrong with the shipment, they will only go to the sender instead of the recipient. After all, the postage they charge is charged by the sender, (although you are responsible for the postage, but the courier company does not directly collect the postage from you.) So they're just working for the sender.

Do you get the idea?

Are you in the middle of nowhere? Why do you want to go to the post office? Didn't check in advance whether your area is within the scope of express delivery?

If it is within the delivery range and the courier does not deliver, you can ask for it, and they must deliver it. It is even possible to complain about them.

If you are not within the scope, you can only contact the seller, and you can decide for yourself to transfer EMS or other couriers. But I think it's better to pick it up yourself if it's convenient, and the cost of transferring to the post office will be added separately, which is not cheap!

It is the responsibility of the courier company to deliver the express to you!

Not necessarily, I want you to see what kind of courier you are sending, you can check on this express network, whether your address belongs to the scope of delivery, if it is required to be delivered by express, if he does not deliver, you can refuse to accept it, but if it does not belong to the scope of delivery, you let the express transfer to EMS, they will also bear the corresponding costs, he asked you to contact the seller, mainly to see which of you is the cost.

Courier companies generally do not go to the post office, they have their own transportation network, there is no way to transfer to the post office, the courier company is right, you can also talk to the courier company to say that a few days later to pick up the goods.

Express difficult parts, if the address is unknown, ** can not be contacted, can not be delivered this kind of difficult delivery, the next day will not be delivered.

If it is because the express unit on the same day if there is no sign for the express (because ** is not opened, no one answers, down), the courier will send the express back to the outlets from the new entry information, the next day will still continue to deliver, if there is still no one to sign on the next day, will not be delivered again, only to pick up the outlets.

"Difficult" means a shipment that cannot be delivered on time for various reasons.

The main reasons are as follows:

1. The recipient cannot be contacted.

2. The recipient refuses to sign.

3. No one signed for the delivery.

4. During delivery, due to disputes such as charges, it cannot be delivered normally.

5. School or unit express mail is generally not delivered on Saturdays and Sundays.

6. The express network is wrongly divided. Courier companies generally scan the goods at every important step of the transport (scan the barcode on the waybill).

7. The outer packaging is damaged, the inner parts are damaged, short, and lost.

If the courier does not receive it, it will be automatically returned.

1. If no one signs for the mail, the recipient and the sender will be contacted, and the recipient will not be contacted or refuse to answer**, and the courier will contact the sender to choose whether to return or return directly.

2. If you are signed by someone else, you will not return the goods if you do not sign for the receipt, and the system will default that you have received the goods.

Depending on the above two situations, you can pay attention to the logistics information and see if someone can sign for you.

The logistics abnormality is due to the obvious error in the logistics information after the merchant uses express delivery, mainly due to the dispersion of two situations:

1. The time is abnormal.

Definition: After the merchant uploads the invoice number, the pickup tracking information updated by the courier company is earlier than the time when the user places an order and pays (the time of the first logistics information recorded in the courier company's system is compared with the time when the consumer places an order and pays for the year).

2. Sign for receipt in different places.

Definition: After the merchant uploads the invoice number, the place of receipt updated by the courier company is inconsistent with the place of receipt of the user (whether the place of receipt recorded in the system of the courier company is verified by the place of receipt and the address reserved by the consumer for placing an order).

1. First of all, confirm which logistics company it belongs to, hit **Confirm that the logistics is in**, and ask whether the items are damaged.

2. According to the logistics update of the delivery person's method, directly call ** to ask the reason.

3. You can take the initiative to contact the service provider to prevent the loss of goods and see if the address is wrong.

4. Of course, it can also be returned and reissued, which is more safe, and the most important thing is to know where the package is, and confirm that it is intact and not lost.

5. See if the mobile phone is not connected**, it may be caused by the missed **.