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First of all, mechanical watches will have errors, and the normal error is about 45 seconds per day.
Furthermore, if there is no quality problem, the mall can refuse to return the goods (except for those that the mall promises to return without reason).
According to Article 40 of the Product Quality Law, "if the product sold falls under any of the following circumstances, the seller shall be responsible for repairing, replacing and returning the product; If losses are caused to consumers who purchase the products, the seller shall compensate for the losses:
1) It does not have the performance that the product should have and has not been explained in advance;
2) It does not meet the product standards indicated on the product or its packaging;
3) It does not conform to the quality conditions indicated by product descriptions, physical samples, etc.
If the seller is responsible for repairing, replacing, returning the goods, or compensating for losses in accordance with the provisions of the preceding paragraph, and it is the responsibility of the producer or the responsibility of other sellers who provide products to the seller (hereinafter referred to as the supplier), the seller has the right to recover from the producer or supplier.
If the seller fails to repair, replace, return or compensate for losses in accordance with the provisions of the first paragraph, the product quality supervision department or the administrative department for industry and commerce shall order corrections.
If there are different provisions in the sales contract or contract concluded between producers, sellers, or producers and sellers, the parties to the contract shall execute them in accordance with the provisions of the contract. ”
Accordingly, the seller is obliged to exchange or return the product for quality and non-quality problems, and the seller shall also compensate for the personal and property damage caused to the consumer.
Therefore, the normal process of your watch should be taken to the counter or after-sales inspection to see if there is too much oil or other reasons, if it is normal after processing, it cannot be returned, if there is still a problem, you can negotiate a refund.
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Speaking of this, I'm angry.,I bought it on the 18th.,Now the stopwatch inside is off.,It's only been a few days since I wore it.,Return the king watch.,The quality is not guaranteed.,I won't buy it in the future.。
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Refund is available within 7 days. It can be changed within 15 days.
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This is in accordance with China's consumer law to protect the rights and interests of consumers.
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If you have a dispute with the seller over the sales contract, the seller is in breach of contract (the goods given by the seller are not qualified), you don't have to worry.
As for the damage to the goods, it involves a dispute between the seller and the logistics company for infringement, and it has nothing to do with you.
These are two relationships that should be looked at separately.
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There is no legal basis for the seller's claim.
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Since there is a corresponding content in the "required reading", and it is in line with the general online shopping transaction habits, this provision for surface mail returns should be recognized. However, if the delivery is made by express delivery or other means, which does not cause inconvenience to the other party (but is more convenient than receiving surface mail), the other party should not refuse to exchange the goods on this ground, but can claim not to bear the cost of express delivery.
Invoices may be requested to be reissued. If the product itself is unqualified, you can go to the quality inspection department for verification and complain.
There is a single evaluation mechanism, but you can complain, and you can consider using it.
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1. Effective.
2. The invoice has a serial number, and there is no way to change the invoice date, which means that the reissued invoice will not match his delivery record.
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It is recommended to find a store with consumer protection or **buy more protection.
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March 15, 2015 is the International Consumer Rights Protection Day, and the Measures for the Punishment of Infringement of Consumer Rights and Interests (hereinafter referred to as the "Punishment Measures") came into effect.
In Article 12 of the Punishment Measures, seven types of conduct are clearly defined as overlord clauses. If the merchant is exempted or partially exempted from after-sales maintenance liability; compel consumers to use their designated goods or services; Unilateral has the right of final interpretation, etc.
In other words, after the implementation of the "Punishment Measures", "by the ......Overlord clauses such as "the right of final interpretation" and "no return or exchange" will be regarded as illegal acts.
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1.Paid by the merchant.
2.The Contract Law stipulates that the additional costs for the performance of the contract due to the fault of the seller shall be paid by the seller.
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It should be borne by the party at fault, and the loss of the return and exchange stipulated by the law should be borne by the merchant.
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1. First of all, we must understand what the "three guarantees" service of goods includes.
"Three guarantees" refers to repair, replacement and return. The implementation of the "three guarantees" of goods in China before and after the announcement of 22 kinds, basically including the common daily necessities in the lives of the people, the specific time limit of the "three guarantees" is: within 7 days of the sale of goods, failure, consumers can request returns, exchanges or repairs, such as goods for online transactions, consumers can return goods without reason:
Within 15 days, the consumer can request replacement or repair: after the product is repaired, it should be guaranteed to be used normally for more than 30 days: if it is not repaired within 90 days from the date of the consumer's repair report, the consumer should be exchanged for the same model of goods, and after the product is discontinued, the manufacturer shall provide at least 5 years of accessories for repair.
Once consumers have this knowledge, they will be able to negotiate with online traders with a reasonable basis.
2. If the negotiation with the network trader fails, you can complain to the third-party platform that provides online transactions, the new consumer law and the online transaction management measures have stipulated strict self-discipline clauses for the third-party platform that provides online transactions, and the industrial and commercial department will immediately build a network system for the supervision of the third-party platform on the Internet, and the local industrial and commercial bureaus will also set up a special network supervision office, so the third-party platform can work hard to help you solve.
3. If you still have no solution to the complaint to the third-party trading platform, you can call 12315, complain to the industrial and commercial department, and provide the express order number of the product, which will be very conducive to the industrial and commercial department to investigate and deal with illegal online traders.
4. The last way is to file a lawsuit directly with the court where the online trader is located.
Precautions: Be sure to leave evidence, such as invoices, when purchasing and repairing goods, so as not to fall into passivity when fighting for your own legal rights.
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Knowledge of law in four areas is required:
1. Protection of consumer rights and interests before the conclusion of the contract.
2. Protection of consumer rights and interests in the process of concluding the contract.
3. Protect the legitimate rights and interests of consumers by standardizing the rules for contract termination.
4. Protect the legitimate rights and interests of consumers by standardizing standard clauses.
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First of all, you have to know that the items you don't like or receive are damaged, and the seller will return or exchange them for you for no reason.
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And is there a legal provision for the direct cultivation of the elderly? Not yet, and I hope that our country should establish this kind of law to enforce it.