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Anonymous users2024-02-11Hello, glad for your question!
The full name of the call center business license: value-added telecommunications business license.
Service type: domestic call center service in the second category of value-added telecommunications services.
Business scope: within the province or nationwide.
Validity: 5 years;
Conditions for handling domestic call center business licenses:
The operator is an independent legal person company established in accordance with the law, a domestic-funded company;
The registered capital of cross-regional operation is as low as 10 million yuan, and the registered capital of intra-provincial operation is as low as 1 million yuan;
Pay social security to at least 3 employees for the past three months;
The company and its major investors and main management personnel have no illegal record of violating the telecommunications supervision and management system within three years.
If you don't understand how to contact me!
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Anonymous users2024-02-10The increasing scale of service outsourcing is expected to become the largest demand area along with finance
From the perspective of the proportion of service outsourcing execution of different business models in recent years, the proportion of service outsourcing ITO (information technology outsourcing) execution in China has gradually decreased, from 59% in 2009 to 2019;
On the contrary, the execution amount of offshore KPO (knowledge process outsourcing) in 2019 increased year-on-year, accounting for the execution of offshore business, and on the whole, the execution amount of BPO (business process outsourcing) and KPO (knowledge process outsourcing) is on the rise. Obviously, there is a trend of upgrading and changing domestic service outsourcing from ITO (information technology outsourcing) to BPO and KPO (knowledge process outsourcing).
The main application industries of call centers are: telecommunications and finance (including banking, insurance, and public utilities, including industry and commerce, taxation, urban construction, labor and social security, mayors, community services, emergency systems and electricity, tap water and natural gas, etc.), manufacturing (including automobiles, home appliances, etc.), retail and logistics (including postal services), IT and e-commerce (including TV shopping, Internet, business travel, etc.), outsourcing and others (including tobacco, petrochemical, media, medical and health, etc.) surveys, statistics, etc.).
Telecommunications and banks will remain the main segments of call centers in the coming years, but their share in the overall market will continue to decline. In the world, insurance, computers, home appliances, manufacturing, remote shopping and e-commerce, the growth rate of call centers will further accelerate.
The service-driven segment will be a competitive market for call center equipment providers and software vendors. Technological innovation and the increase in demand have also made the industrial chain unprecedentedly lengthened, but there is still a long way to go to achieve the true maturity and prosperity of the call center industry.
The "decentralization" trend of call centers in China
The call center of the future may no longer feel like a physical "hub". The rise of cloud computing technology will lead to an increase in remote work. While the physical "hub" is disappearing, businesses can't avoid the growing importance of the call center.
Social** has put businesses in the spotlight with nowhere to hide, for better or worse, pushing customer service to the top of the business's priority list. As a result, from now on, customer service will be a key differentiator between good and bad businesses, and call centers will be on the cusp of this strategy.
To put it bluntly, it is to write the job responsibilities of the call center squad leader, and the responsibilities of the call center squad leader include: >>>More
The increasing scale of service outsourcing is expected to become the largest demand area along with finance >>>More
CTI computer integrated system: provide the connection between the system and the computer system, and realize the pre-extraction of customer data information while the system transmits voice signals, so that the agent operator can immediately see the customer's relevant information on his computer screen while answering the customer.
Psychological quality issues, not a sentence can be explained, in addition to the requirements of sound quality, education, knowledge structure, personality is very critical, of course, follow-up training such as stress management, and appropriate organization of outdoor activities, etc. are very critical, in terms of stress management I often share some stories with colleagues, such as - the weasel wants to fight with the lion, the lion said: if you accept the challenge, he will get the honor of having competed with the lion, and as a lion himself, he will only be laughed at and fight with juniors, So sometimes rejection doesn't mean fear. Don't be too disturbed by unimportant people and things, because the secret of success is to grasp the goal, not waste time on meaningless trivial things, you can follow me on Tencent's Weibo "Happy Xiaotan".
First, the current situation of the automotive industry:
1. There is no unified marketing image, 2, there is no unified management 3, there is no way to track the progress of sales and maintenance. >>>More