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Anonymous users2024-02-06The increasing scale of service outsourcing is expected to become the largest demand area along with finance
From the perspective of the proportion of service outsourcing execution of different business models in recent years, the proportion of service outsourcing ITO (information technology outsourcing) execution in China has gradually decreased, from 59% in 2009 to 2019;
On the contrary, the execution amount of offshore KPO (knowledge process outsourcing) in 2019 increased year-on-year, accounting for the execution of offshore business, and on the whole, the execution amount of BPO (business process outsourcing) and KPO (knowledge process outsourcing) is on the rise. Obviously, there is a trend of upgrading and changing domestic service outsourcing from ITO (information technology outsourcing) to BPO and KPO (knowledge process outsourcing).
The main application industries of call centers are: telecommunications and finance (including banking, insurance, and public utilities, including industry and commerce, taxation, urban construction, labor and social security, mayors, community services, emergency systems and electricity, tap water and natural gas, etc.), manufacturing (including automobiles, home appliances, etc.), retail and logistics (including postal services), IT and e-commerce (including TV shopping, Internet, business travel, etc.), outsourcing and others (including tobacco, petrochemical, media, medical and health, etc.) surveys, statistics, etc.).
Telecommunications and banks will remain the main segments of call centers in the coming years, but their share in the overall market will continue to decline. In the world, insurance, computers, home appliances, manufacturing, remote shopping and e-commerce, the growth rate of call centers will further accelerate.
The service-driven segment will be a competitive market for call center equipment providers and software vendors. Technological innovation and the increase in demand have also made the industrial chain unprecedentedly lengthened, but there is still a long way to go to achieve the true maturity and prosperity of the call center industry.
The "decentralization" trend of call centers in China
The call center of the future may no longer feel like a physical "hub". The rise of cloud computing technology will lead to an increase in remote work. While the physical "hub" is disappearing, businesses can't avoid the growing importance of the call center.
Social** has put businesses in the spotlight with nowhere to hide, for better or worse, pushing customer service to the top of the business's priority list. As a result, from now on, customer service will be a key differentiator between good and bad businesses, and call centers will be on the cusp of this strategy.
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Anonymous users2024-02-05Hello, glad for your question!
The full name of the call center business license: value-added telecommunications business license.
Service type: domestic call center service in the second category of value-added telecommunications services.
Business scope: within the province or nationwide.
Validity: 5 years;
Conditions for handling domestic call center business licenses:
The operator is an independent legal person company established in accordance with the law, a domestic-funded company;
The registered capital of cross-regional operation is as low as 10 million yuan, and the registered capital of intra-provincial operation is as low as 1 million yuan;
Pay social security to at least 3 employees for the past three months;
The company and its major investors and main management personnel have no illegal record of violating the telecommunications supervision and management system within three years.
If you don't understand how to contact me!
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Anonymous users2024-02-04From the current point of view, the call industry presents three trends, one is complete automation, let robots replace manual, solve customer consultation and other problems, but the current speech recognition and semantic recognition technology is not perfect enough, currently as a customer service is not competent, perhaps in the next ten years or so, robots will replace about 80% of the manual agents based on large databases;
The second is the full integration of services, the status of the call industry to the profit department, through the integration of various customer consultation channels, improve the efficiency of customer service to deal with customer consultation, but it has not changed the call industry as a service department or even a cost center of the dilemma;
The third is to change the existing production relationship between people and enterprises, so that the customer service as a freelancer serves the enterprise, so as to improve production efficiency and reduce costs, at this stage, this approach is most suitable for the needs of enterprises, and it is worth choosing all the call industry within ten years, after all, it makes the call center no longer have the cost pressure of space and large equipment, and the call center has successfully completed the cloudification, and the call cloud is working in this direction.
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Anonymous users2024-02-03Manage your own employees and manage your customers for your own benefit.
When I was a child, I slept with my mother and sister in the main house, my dad slept in the opposite room (opened a small shop), not close or far, one day in the middle of the night in a daze I always heard the sound of the water, I told my mother that the water pipe was open, my mother thought that I was dreaming and didn't pay attention to me, I kept arguing that she couldn't get up, the water pipe was in the middle of the two houses, that is, in the yard, my mother opened the door and the water pipe was not opened, but I heard my father crying hysterically my mother, My mom hurried over and saw my dad lying on the ground pressing his leg in pain, and hurriedly hit ** to send my dad to the hospital, the joint problem was later cured, I think this may be the father-daughter heart, if it weren't for the inexplicable sound of the water pipe, then dad would have to be hit until dawn we will find out.
In 07, I took a bus from my house to my grandparents' house. The whole journey is more than 1,200 kilometers and can be reached in about 17 hours. The road surface is not very good, and the ground where the sleeper bus lies is not very long. >>>More
Because I ride an electric car to and from work every day in winter, my eyes are a little teary when blown by the cold wind, and I shed tears when I see the wind. There was a class reunion where the ex-boyfriend brought his new girlfriend to attend. Greeting was inevitable, and I was going to deal with it and walk away. >>>More
I am a man, a person in the field to work and rent a house to live, although not far from home, an hour and a half by train, but I do not have an acquaintance in this city, today my dad came to see me, in the afternoon after saying goodbye to him felt very lost, sour nose, because I know that he is gone and I am alone. Especially the feeling that no one will say a word to you after work.
For him to learn to skip class, it is all traces of youth.