What services can a call center do for automotive companies?

First, the current situation of the automotive industry:

1. There is no unified marketing image, 2, there is no unified management 3, there is no way to track the progress of sales and maintenance.

4. There is no unified data information.

Second, the basic functions of the call center automotive industry should have:

1. Customer data management 2, business work order management 3, follow-up return visit and questionnaire survey 4, statistical report 5, customer evaluation management 6, system setting management 7, secondary development and integration.

3. The meaning of using call centers in the automotive industry:

1. Brand benefits: unified number, one-stop service, and the construction of the company's service brand have become the only standard service window.

2. Management benefits: unified monitoring, unified management, unified service process; Real-time updates of customer data; Real-time monitoring, spot check assessment; Statistical report analysis – to improve the quality of operations;

3. Self-service voice service, manual service: 7x24 hours service, line guarantee that no missed calls, abandoned call back, call overflow.

4. External binding: customer service, active marketing, SMS push service anytime and anywhere.

5. Active care: satisfaction surveys, questionnaire surveys, activity surveys.

6. Flexible deployment: new 4S stores and store site relocation.

Specifically, according to the nature of your business operation, such as you are a manufacturer, a 4S store, or a distributor to fully personalized design. The Xinglong call center system adopted by our Chongqing Chang'an distribution center, I hope it will be helpful to you! Collect the "Wangke" can contact the service staff to experience the product.

Customer relationship management, the most basic.

Car service companies are involved in dozens of car service areas. Car repair, car matching, car beauty training joining, car decoration, car modification, old car refurbishment, car sunroof, car heating, car seat heating, beauty audio, car ***, sun film, auto parts, car insurance, car sound insulation, car sealing, car inspection, insurance claims, training to join, car club establishment, car radio station installation and use.

Customer Service Specialist (Sales).

Main Responsibilities:1Responsible for the return visit to the new car customer, and record the return visit results in the DS-CRM system;

2.Responsible for collecting user feedback information (demand, purchase intention, complaints, complaints, etc.) during the return visit;

3.Responsible for the feedback to customers on the results of customer feedback;

4.Prepare a return visit report, regularly summarize the return visit work, and put forward suggestions for modification of the return visit volume and response script;

5.Responsible for the implementation and summary of the dealer's sales satisfaction survey;

6.Responsible for information transmission and customer invitation in cooperation with the company's marketing activities;

Customer Service Specialist (Service).

Main Responsibilities:1Responsible for the return visit to the maintenance customer, and record the return visit results in the DS-CRM system. Specifically, it includes daily maintenance reminders, appointments, return visits from old customers, invitations to service marketing activities, etc.;

2.Answering service calls, recording incoming customer information and accepting customer appointments;

3.Responsible for collecting user feedback information (demand, purchase intention, complaints, complaints, etc.) during the return visit;

4.Responsible for the feedback of user feedback to customers;

5.Prepare a return visit report, regularly summarize the return visit work, and put forward suggestions for modification of the return visit volume and response script;

6.Responsible for the implementation and summary of the dealer's sales satisfaction survey;

7.Responsible for the information delivery and customer invitation of the company's marketing activities.