What kind of customer service will make car owners worry free?

China has surpassed the United States to become the largest consumer of automobiles, and the number of cars per 1,000 people is also higher than the world average. According to the statistics of the Traffic Management Bureau of the Ministry of Public Security, the number of cars in China reached 100 million by the end of June 2019. According to China's 100 million population, the number of cars owned by 1,000 people in China is 179, exceeding the average of 170 cars per 1,000 people in the world.

From the above data, it can be seen that the car has been a consumer product for Chinese families, and it has been integrated into our daily life. Coupled with the financial services developed in China in recent years, it has made it easier for Chinese people to buy cars, and almost every family can afford to buy a car. Therefore, automobile after-sales service has become a "blue ocean".How to do a good job in automobile after-sales service has also become an important topic for every automobile manufacturer.

Through good after-sales service, manufacturers can enhance brand awareness and customer satisfaction, thereby increasing customer loyalty for car upgrade consumption.

As far as the current automobile after-sales service market is concerned, the car habits of Chinese people are still extensive, and if the car has problems or needs maintenance, some people choose to return to the 4S shop, and some people choose to repair shops. Because of the after-sales service of many automobile manufacturers in China, whether it is service awareness, maintenance level and other reasons, car owners are not very satisfied with them。Therefore, in order for automobile manufacturers to be recognized by consumers, the customer service experience must be good.

Some car manufacturers are still smart and realize the importance of improving customer service early onIn order to better serve Chinese users, many auto companies have further upgraded their customer service strategies this yearBy creating intelligent management, humanized service, professional quality and noble service, we bring customers a meticulous and thoughtful car experience。And launched the "Service Priority Plan" ten highlight measures to implement systematic services into the customer experience.

We usually go to the shop for maintenance, all kinds of paper leaflets, so that the owner is dazzled, and not humane enough, sometimes the owner does not know what his car is going to do,Implement intelligent management, through the application of big data and the latest technology, to provide users with personalized service suggestions, and at the same time improve the timeliness of services.

Generally, the customer service that makes car owners worry-free is the kind that is the focus of words.

I think the prerequisite for customer service to be reassuring for car owners is sincerity.

A customer service center that is accountable to customers will give people peace of mind, which is a must.

I feel that it is the meticulous service that will make the car owner feel more at ease, after all, they pay for it.

I think it's better to be more organized in all aspects.

I think you have to be responsible, have integrity, have a good attitude, and then be active in helping to solve anything.

I feel that it is comprehensive, safe, transparent and comfortable service.

I think this is very intimate, very preferential, not ripping customers, the two sides can trust each other, so it is worry-free.

This thing must have a safer and more secure service, which will definitely make them more worry-free.

1.Take advantage of free testing services.

During the free testing period, if you can spare a little time, it is best to get tested in-store. Regular testing is convenient for car owners to better understand the condition of the car, solve some hidden dangers in time, and avoid major problems in the car.

2.Fewer bumps in driving.

In addition to the daily maintenance costs, the maintenance costs are the main ones, especially for those novice car owners. It is reported that a considerable part of them are to do sheet metal and painting, and this alone is relatively large, because it costs hundreds of "oceans" to paint the car casually. For these car owners, the first thing is to find a good insurance company and buy a car damage insurance for their car to reduce their losses.

In addition, you can only be careful when driving by yourself to avoid bumps.

3.Be careful with replacement parts.

In order to pursue profits, some repair stations will suggest that the owner replace some parts that are not necessary to be replaced, which will increase the burden on the owner. In this regard, the master of a maintenance station told us that some parts that can be repaired should be repaired as much as possible, and then replaced when they cannot be repaired, such as front and rear bumpers, doors, covers, etc., if the collision bending deformation is not serious, the cost of repair is far lower than the cost of replacing parts.

Now there are a lot of replacement repair phenomena in 4S shops, in this regard, the stationmaster of a maintenance station said helplessly, on the one hand, because the technical level of the car is getting higher and higher, especially the maintenance of electronic components is difficult to ensure the quality of repair. On the other hand, at present, manufacturers rarely provide equipment or technology for parts maintenance to repair stations, so many times they can only be replaced.

4.The maintenance interval should be grasped.

Some car owners take too much care of the vehicle, the manufacturer stipulates that every 5,000 kilometers to 10,000 kilometers to replace the oil filter, individual car friends will be 2,000 kilometers in advance, or even 5,000 kilometers in advance to replace. In this case, it can increase maintenance costs significantly in the long run. Here's a reminder to the majority of car owners, as long as it is enough to maintain according to the manufacturer's requirements, there is no need to shorten the maintenance cycle by yourself, which is undoubtedly a waste.

In addition to keeping more snacks, it is very useful to accumulate some maintenance knowledge. If there are some small problems in the car, you can easily get it done, and when you encounter a big problem, you will not be deceived by the maintenance personnel. Or you can also take the initiative to make friends who understand car maintenance, which can definitely help you, which is safe, worry-free, labor-saving, money-saving, and less angry.

If it comes to the decoration of a new house, there is often a very sensitive problem, and this sensitive problem is formaldehyde in the home, because formaldehyde has a really great impact on the human body. Therefore, many people try their best to minimize the production of formaldehyde when decorating, and choose more environmentally friendly materials, which can reduce the production of formaldehyde. Most people still have misunderstandings about formaldehyde, if you only rely on the sense of smell to judge whether formaldehyde exceeds the standard, this is not advisable.

First of all, you should clearly know that formaldehyde has no color, so we can't judge with the naked eye whether this formaldehyde exists in your room. Some people may also say that the formaldehyde in the room can be judged by this sense of smell, which is also undesirable, when our new house is decorated, there may be different smells, and there is also a pungent smell, but these pungent smells do not mean that formaldehyde is exceeded, it may be some of the smell emitted by some other decoration materials.

Secondly, after the decoration of the new house, because we do not have any professional instruments to detect this formaldehyde, it is unreasonable to use some naked eyes or smells to judge whether the formaldehyde exceeds the standard. We can choose a professional formaldehyde removal company, which must be formal, and then let them detect whether the formaldehyde in this room exceeds the standard, or solve some problems of removing formaldehyde.

To sum up, after the renovation of the new house, how to judge whether the formaldehyde at home exceeds the standard? As an ordinary person or consumer, it is impossible to judge without professional equipment. Only looking for a professional formaldehyde removal company, at the same time, we should open the window for ventilation in the winter for about 6 months, and open the window for ventilation for about 3 months in the summer, in order to prevent formaldehyde from exceeding the standard, you can also start from the source, and the decoration materials should be environmentally friendly and safe.

Let's talk about my own experience. I was in Heze, Shandong, and my cousin heard about the platform from his colleague and joined it. Then he came and recommended it to me.

I think I'm a good driver, and I haven't had an accident for several years, so I didn't buy a car. My cousin has been persuading me to have a guarantee or peace of mind, this good car owner mutual aid platform, said that it only selects car owners with good driving habits and low accident rates, and the money saved without accidents is only deducted from the service fee and a small amount of help for others, and the rest of the money can continue to be used in the second year. Or I don't want to be protected, then the money is in my own account and can be withdrawn at any time.

At that time, I thought it was quite flexible, plus my car, it only took seven or eight hundred to join, and it was not expensive, and I checked it on the Internet, the founder of the company was a Stanford MBA graduate, and the investor was also relatively famous.

Because I don't have car damage insurance, after I joined, I took a photo and uploaded it, and the guarantee took effect the next day after the review was passed. When there is an accident, it will participate in the apportionment, and now it is about three months, and the apportionment is only about ten yuan in total. Personally, I feel very good.

Later, I thought about asking my father-in-law's car to join in, my father-in-law drove more violently, there were no major accidents, small scratches continued, and there were more old scars on the car. Then it didn't pass the review, and you can't come in until you have to repair the old wounds, and you can't join it yet. At that time, the first reaction was that I couldn't understand, so I went to the customer service, and the customer service explained that because after the vehicle accident, the cost would be deducted from the mutual aid fund first, and the rest of the members who were not enough would share it together, so the risk of each car was related to all members.

Starting from the overall fairness, the platform has risk control over the model, age, age, mileage, and old injuries, so as to help members who do not have accidents save money to the greatest extent. Personally, I am still more convinced and recognized.

I have been in Alipay's mutual treasure before, and I have also been paying attention to the development of network mutual assistance in various industries at home and abroad. At present, everyone in China knows that it is mutual assistance to people, such as water droplets, mutual treasures, etc.

The landlord asked this good car owner mutual aid, but also read some information, understand the approximate product model, is to protect their own car in the form of mutual assistance, no accident owners only need to help the rest of the accident people a small amount of sharing, the rest of the money in their own account, continue to use in the coming year, for good driving behavior of the car owner is still very good. As far as compliance is concerned, in fact, the "Decision of the Communist Party of China on Several Issues Concerning the Establishment of a Socialist Market Economic System" points out: "Advocate social mutual assistance and develop the commercial insurance industry as a supplement to social insurance".

Therefore, the state does not restrict the development of online mutual aid, but instead promotes innovation.

In this platform, the mutual aid funds recharged by users are in their own accounts, and there is no fund pool, which is a very critical point for compliance. The owner can also withdraw at any time. Comparatively, the cost of trial and error is small. Even if you find that it is not suitable, you can withdraw at any time.

After the maturity of Shuidi Mutual Aid and Mutual Treasure, there are now more domestic mutual aid platforms, and there are about 20 of them, and Meituan, Didi, Suning, 360, etc. have also begun to do mutual assistance. Therefore, I am still very optimistic about the development of online mutual aid.

Good car owner mutual aid platform is a car damage mutual aid platform developed by Beijing Aichejia Network Technology, it is not insurance, but similar to Alipay's mutual treasure, a car accident, everyone to share, both to save money and resist risks.

How to save money on the mutual aid platform of good car owners?

Strict screening of settled car owners. Car owners need to be invited by friends who have joined the mutual aid, and then screened by authoritative big data surveys, and only car owners who have had less than or equal to two accidents in the previous year can join.

After the annual apportionment, the remaining mutual aid fund will be automatically rolled over to the next period, and it will not be cleared, saving more than 60% compared with car damage insurance, which really saves money!

The platform screens and contracts high-quality maintenance manufacturers to provide services for vehicles participating in mutual assistance, so that car owners can avoid problems such as excessive maintenance and fraud, and reasonably control maintenance costs.

Save money: Save more than 60% compared with car damage insurance, repair car ** 10% 30% lower than the market, lower than 30% 80% of 4S shops.

Worry-free: Provide one-to-one customer service car butler service.

Worry-free: Provide emergency services such as trailers, emergency repairs, and electricity, and 30 kilometers are free of charge for unlimited times (excluding road and bridge tolls).

Red Envelopes: Sign in every day to answer questions to receive rewards and cash red envelopes, and there is a chance to win the prize, so that every little surprise will bring you a good mood every day.

At the end of 19, the number of private cars in the country exceeded 200 million, and according to 10% of the mutual aid plan, 1,000 yuan per person, there will be a blue ocean market of 20 billion waiting for you to develop.

The good car owner mutual aid platform is still very reliable, which can save a lot of money for car owners who are under pressure to spend on car insurance.

The good car owner mutual aid platform belongs to Beijing Aichejia Network Technology ****, which is a group of good car owners with good driving habits, jointly initiated by car damage mutual assistance, only accept car owners with good driving behavior, and carry out vehicle accident maintenance mutual assistance. It is not insurance, but a mutual treasure similar to Alipay, a car accident, everyone to share, both to save money and resist risks.

So how does a good car owner mutual aid platform save money?

First of all, in order to reduce the probability of risk as a whole, the Good Car Owner Mutual Aid Platform has carried out strict screening for settled car owners. Car owners first need to be invited by friends who have joined the mutual aid, and then the platform will be screened through authoritative big data surveys, and only car owners who have had less than or equal to two accidents in the previous year can join.

Secondly, in terms of the use of mutual funds, in order to improve the efficiency of the use of mutual funds as a whole, the platform selects and contracts high-quality maintenance manufacturers to provide services for the vehicles participating in mutual assistance, all of which are long-term cooperation with large insurance companies such as PICC and Ping An.

Class I and II repair shops. The platform has strict process control over cooperative maintenance manufacturers, so that car owners can avoid problems such as excessive maintenance and fraud, and reasonably control maintenance costs.

When both the risk probability and the maintenance cost are controlled, the good car owners of the mutual aid platform can enjoy the dual treatment of saving money and obtaining sufficient protection.