My data is on, but I can t get online, what s going on

Hello, 1, through the description of your problem in your local area, the network covered is a 2G network, the 2G network connection is relatively slow, if there is a local 3G network try to see the 3G network.

2. The operation path to enable data Internet access: pull down the notification bar to turn on the mobile data Internet switch, and the cloud system will turn on the mobile Internet data switch on the standby interface.

If the mobile phone cannot access the Internet normally, you can troubleshoot according to the following conditions:

Situation 1] The contact between the SIM card and the metal contacts of the mobile phone is insufficient, and the SIM card can be reinserted.

Situation 2] If the SIM card is damaged or there is a problem with the mobile phone, you can change the phone to test whether it is the SIM card or the mobile phone is faulty.

Situation 3] The current location is a signal blind zone or suddenly no signal, you can change places to test and pay attention to whether the mobile phone signal of other users around you is normal.

Situation 4] If the mobile phone card is in arrears or is shut down, you can pay off the arrears and turn it on.

Situation 5] The service is suspended due to abnormal use of the number, such as the number being used for illegal or illegal activities.

Situation 6] Roaming in Taiwan, Hong Kong, Macao or abroad can only be used after enabling Taiwan, Hong Kong and Macao roaming and international roaming.

Situation 7] If the total traffic generated by the Internet reaches the ** traffic cap value in the current month, the system will automatically turn off the Internet access function, or limit the speed of the network, and the network will be automatically restored in the next month, which shall be subject to your ** traffic cap rules.

Feedback, we will check and deal with it as soon as possible.

1. First of all, see if the data of the phone is not turned on, if it is turned on and cannot be used, turn off the mobile data again and turn it on again.

2. If the data traffic is turned on and you still can't connect to the network, you can call ** to consult customer service to determine whether the card is in arrears.

3. If there is no problem, you can do a comparative test: try the card in another mobile phone, or use someone else's corresponding standard card to put it into your own mobile phone. If someone else's card can be used on their own mobile phone, it is recommended to go to the business hall to change the card.

4. In some cases, it is a problem with the activation of mobile phone data settings. If you want to make sure that the phone is activated with the current card's data traffic (after successful activation, icons such as up and down arrows will be displayed next to the card's signal bar), and you can set it through Settings - SIM Card Management.

<>6. If you confirm that it is not a card problem, you can restart the phone, but don't forget to back up the data, and then restore the factory settings.

If it still can't be solved, please send it to a professional mobile phone repair shop for processing.

In the settings, tap SIM card and mobile network, find the corresponding SIM card, click deactivate, and then enable it.

Please scroll down the status bar, press and hold Mobile Data to enter the mobile network interface, tap the Access Point Name (APN), then tap the upper right corner, and select Reset to Default Settings.

Click Apps to check the mobile data in your personal apps and system apps, and check whether all the apps that allow mobile data to use are checked.

If you turn on Data Saver or Smart Data Saver, it will restrict apps from using mobile data in the background, so we recommend that you set it up as needed.

If your SIM card is roaming internationally, please pull down the status bar, press and hold the mobile data to enter the mobile network interface, and turn on the data roaming switch. Please check with your SIM card operator whether your local roaming operator's network has enabled data roaming services, and whether your ** supports the use of international roaming mobile data.

If you are on a call, it may be because your mobile phone does not support dual-pass and cannot access the Internet during a call, you can try to enable the VoLTE function (both the mobile phone and the carrier need to support it) to enable Internet access during a call.

If your mobile phone cannot access the Internet, we recommend that you troubleshoot the problem in the following ways:

Check whether there is a network, it is recommended that you can use it in a place with a strong signal;

Check whether there is still a credit in the account, if the balance is insufficient, you need to recharge before you can use it;

Confirm whether the parameters of the mobile phone have been set;

Check whether the USIM card is inserted, if it has been inserted but still cannot be used, it is recommended that you go to the business hall to check whether the USIM card is faulty, or replace the card for testing;

Check whether there is a problem with the mobile phone, it is recommended that you change the phone for testing;

When the total traffic generated by the Internet reaches the maximum traffic cap value in the current month, the system will automatically turn off the Internet access function, and the Internet access will be automatically resumed in the next month.

If the number is not registered with the real name, and the real-name registration is not completed within the time limit, the service will be suspended.

If it still cannot be used normally after self-service troubleshooting, it is recommended that you contact the local customer service for verification and processing.

1: The network is not good (try to switch on and off) 2: The mobile phone is in arrears.

You can scroll down at the top of the screen on your phone to see if the data service feature is enabled. In addition, if you have just paid the phone bill after the shutdown due to previous arrears, you need to restart the mobile phone before you can access the Internet normally; It may also be caused by poor network signal.

1. First of all, make sure that you have turned on the data traffic function, and if you have dual SIM cards, you should choose the right card to use. Then enter"Settings"Inside, this different mobile phone has different ways to enter, and the interface will be different after entering:

2. Select "Wireless & Network" settings

3. Then select the "Mobile Network" setting and make sure that the card number for data and data connection is enabled

4. Select "Card 1 Settings" (or "Card 2 Settings" to see which card you use for traffic):

5. If you don't choose "network mode", it's generally the first one by default:

6. The key point here is - click to select "Network Operator", and it will be selected automatically:

If your mobile phone cannot access the Internet normally, please check the following conditions:

1. If you don't restart your phone after upgrading to 4G**, you won't be able to use the Internet function normally;

2. Confirm whether there is a network, it is recommended that you can use it in a place with a strong signal;

3. Check whether there is still a phone bill in the account, if the balance is insufficient, you need to recharge before you can use it;

4. After 3-5 minutes of power off, restart the phone and try again;

5. Check whether the USIM card is inserted, if it has been inserted but still cannot be used, it is recommended that you go to the business hall to check whether the USIM card is faulty, or replace the card for testing;

6. If the traffic usage reaches the maximum value in the current month, the network will be automatically closed, it is recommended that you pay attention to our SMS reminder or inquire about the **product description.

Hello! Please describe in detail which model you are referring to? If you are using a mobile network (i.e. the data of your SIM card) to access the Internet

After confirming that there is no arrears on your SIM card and that the local network conditions are normal.

First of all, you need to turn on cellular data, and you can turn on cellular data in Settings - Network.

After turning on, the G or E icon for Internet access needs to be displayed at the top of the screen, if it is not displayed, you can turn the phone on and off again.

If you still can't access the Internet, it is recommended that you factory reset your phone to try: How to restore factory settings: Go to Settings - General More Settings - Factory Reset - Restore all settings will not lose data in your phone.

If you still can't access the Internet after trying the above operations, it is recommended that you upgrade your mobile phone before using it. You can upgrade through wifi**: Settings - System Upgrade - Check for updates now -, according to the prompts** upgrade package, click Verify and install, and the phone will restart and automatically enter the upgrade mode.

Hi! It is recommended that you try the method to do it and see it:

1. It is recommended that you put this SIM card into another mobile phone to check whether you can access the Internet.

2If you can't access the Internet, please ask your carrier if it is in arrears3If you can use it, please put in your Xiaomi phone, turn on the data switch, and reset the default in Settings - Access Point APN, and then restart the phone to try again.

4If you still can't access the Internet, it is recommended that you back up your data, enter recovery to clear all data (turn off, press and hold the volume up + power button to enter recovery), upgrade your phone to the latest development version of the system, don't install apps that require root permission for the time being, and see if it can be restored to normal.

5If you still can't access the Internet, it is recommended that you go to a nearby Xiaomi authorized repair point or Xiaomi Home to have the staff check it.

Mi Home address inquiry.

Mi Home is open from Tuesday to Sunday, from 10 a.m. to 6 p.m.